Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to leave a score for your visit here.I was delighted that you scored us 4/5 and if there is anything I can help you with regarding this or any booking with us, please do not hesitate to contact me and I will be happy to help.With kind regardsFran LethbridgeGuest Relations Manager.

Thank you for choosing to stay at the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest feedback. I am pleased to see that you felt our hotel was clean, the room was beautiful and well equipped. I am sorry that you had an issue with the air conditioning and that it was a bit warm in the room for you. We can adjust the temperature at reception, it does take about an hour to change to the desired temperature.With regards the lights flashing, I apologise that you were disturbed during the night, unfortunately due to our location and the 24hour operation of Gatwick Airport we are unable at times to control the noise level or indeed the lights, whilst we cannot fully overcome this situation we can certainly highlight this at the next meeting we have with Gatwick Airport Management.I look forward to welcoming you again to our hotel and if I can assist you in any way, please do not hesitate to contact me and I will be more than happy to help.With kind regards

Thank you for choosing Hampton by Hilton Gatwick Airport, and for taking the time and trouble to score your recent stay with us. I am pleased to see that you had a great visit here and we look forward to welcoming you back again soon. With kind regards

Thank you for choosing Hampton by Hilton Gatwick Airport, and for taking the time and trouble to share a review of your recent stay with us. I am pleased to see that you had a great visit here and we look forward to welcoming you back again soon. Thank you again for the perfect score of 5 ! With Kind Regards,

Dear Isabelle,Thank you for choosing Hampton by Hilton Gatwick Airport for your recent stay, and for taking the time to share a review of your stay with us. I am pleased to see that you had a wonderful experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit

Dear Francois,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back on your next visit. Kind Regards, Fran LethbridgeGuest Relations

Dear Bonnefond,Thank you for taking the time to share your thoughts and experiences of your recent stay at the Hampton by Hilton Gatwick Airport. Thank you for your feedback regarding your staff experience and I am very sorry to read of the attitude displayed by the reception team. It is very rare that I receive comments such as these and I am extremely disappointed. Please accept my sincerest apologies. I can assure you that I shall be following this up with the team member concerned as there is no excuse for any lack of service and it is evident that corrective measures are required which we will fully follow up on internally. I will ensure that those responsible will be made aware of your comments, and to realise the consequence of their actions or lack of in this particular instance. Again, I do thank you for your time in sharing your feedback with us and I do hope that you give us another opportunity to demonstrate the quality of service that we are passionate about. Kind Regards, Dawn Znojek

Dear Patrick,Thank you for taking the time to share a review of your recent stay at the hotel - I have shared this feedback with the team and it was pleasing to read that you had a great experience.We look forward to welcoming you back on your next visit.

Dear Audrey,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. I am happy to see that you had a great experience with us. We look forward to welcoming you back on your next visit.Kind Regards,

Thank you for your review and feedback

Dear Olivier, Thank you for completing a review for Hampton by Hilton London Gatwick Airport I was very sorry to read your comments regarding your stay and I would like to take this opportunity to sincerely apologise for the discomfort caused to you by the noise in the room. Unfortunately, due to our location and the 24-hour operation of Gatwick Airport, at times we are unable to control noise levels outside of our premises. However if the noise is internal please be assured that in the event this is reported to our reception team, our Duty Manager can then raise this directly with the respective guest(s) and take the appropriate measures to ensure that other guests are not disturbed. I am also really disappointed to hear that you were not satisfied with our breakfast and I have shared your feedback with our Food and Beverage Manager to make the necessary improvements. We hope to welcome you back soon so we can fully exceed your expectations next time around Kind Regards, Courtney Bond Reception Supervisor

Dear Robin, Thank you for sharing your feedback of your recent experience at Hampton by Hilton Gatwick Airport. Thank you for your perfect scores of 10 which we are delighted to see, and we look forward to welcoming you back on your next visit. Kind Regards, Guest Relations Hampton by Hilton London Gatwick Airport

Dear Guest, Thank you for your feedback of your recent stay at Hampton by Hilton London Gatwick Airport. I am happy to read your kind comments. Hope you enjoyed your stay. Thank you for your perfect scores which we are delighted to see. For now, we hope to welcoming you back again in the near future. Regards, Guest Relations Hampton by Hilton Gatwick Airport

Dear Bruno, Thank you for your feedback of your recent stay at Hampton by Hilton London Gatwick Airport. Hope you enjoyed your stay. Thank you for your perfect scores which we are delighted to see. For now, we hope to welcoming you back again in the near future. Regards, Guest Relations Hampton by Hilton Gatwick Airport

Dear Bertrand, Thank you for sharing your perfect score of 10 which we are pleased to see. We appreciate your feedback and look forward to welcoming you back again for another excellent experience. Regards, Guest Relations, Hampton by Hilton Gatwick Airport

Dear Laura, Thank you for sharing such a beautiful review. I am pleased to hear you found our location to your liking and our staff pleasant. I am also pleased to hear you enjoyed our breakfast. Your comments have been shared with the team and we all look forward to welcoming you back again soon. Thanks, Gideon Onofeghara Reception Manager

Dear Albert,Thank you for sharing your experience. We're glad to hear that our hotel was convenient for your layover and that our staff provided excellent assistance, especially during your early departure.We apologize for any inconvenience regarding the check-in time and additional fee. Your feedback on the limited breakfast options available before the full breakfast service is noted, and we will consider ways to better accommodate early travelers.We appreciate your input and hope to welcome you back under more favorable circumstances.

Dear Rebecca,Thank you for your feedback. We're delighted to hear that you enjoyed our peaceful atmosphere, convenient location, cleanliness, and personable staff. We have noted your comments on the breakfast and will strive to improve it further. We're pleased that you found it suitable and the dining area tidy.We look forward to welcoming you back in the future.

Dear Jessica,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and discomfort caused by the ongoing works in the hallway. This should not have impacted your stay, and we regret that it did.Your feedback is important, and we will ensure that such situations are better managed in the future. If you choose to stay with us again, please contact us directly, and we will ensure you have a more pleasant experience. Thank you for your understanding.

Dear Karen,Thank you for your feedback. We're pleased to hear that you found our hotel quiet and enjoyed the decent buffet breakfast, especially the gluten-free options. It's great to know that you appreciated the size and cleanliness of your room.We hope to welcome you back in the future for another comfortable stay.

Thank you for your feedback!

Thank you for your feedback!

Dear Matthew,Thank you so much for your review. We are sorry to hear you only had one coat hanger in the bedroom. Next time, please let the reception team know so that we could rectify this for you.We hope to have the opportunity to better your experience in future.

Thank you so much for your feedback Ian!We look forward to welcoming you again in future.

Thank you so much for your review!We are delighted you enjoyed your stay and hope to have the opportunity to welcome you again in future.Sincerely,

Thank you so much for your review!We are delighted you enjoyed your stay and hope to have the opportunity to welcome you again in future.Sincerely,

Dear Fiona,Thank you so much for your review!We are delighted you enjoyed your stay and hope to have the opportunity to welcome you again in future.Sincerely,

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for posting your thoughtful review. We pride ourselves in ensuring that each guest has an enjoyable and comfortable visit, and we are delighted to receive a perfect score from you. I would like to thank you for taking the time and trouble to complete the online guest questionnaire. I was delighted to read your thought our hotel was excellent !Thank you for your loyalty and I look forward to welcoming you back when you are next able to visit.With my kind regardsFran LethbridgeGuest Relations If I can be of any assistance to you, please do not hesitate to contact me and I will be more than happy to help you. A warm welcome awaits you whenever you can visit us again. With Kind Regards

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for posting your thoughtful review. We pride ourselves in ensuring that each guest has an enjoyable and comfortable visit, and we are delighted to receive a perfect score from you. I would like to thank you for taking the time and trouble to complete the online guest questionnaire. If I can be of any assistance to you, please do not hesitate to contact me and I will be more than happy to help you. A warm welcome awaits you whenever you can visit us again. With Kind RegardsFran LethbridgeGuest Relations

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I was pleased to see that you felt our hotel was spacious and conveniently located.I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton for your recent stay and for taking the time to score your visit.If I can be of any assistance with regards this or any other visit with us, please do not hesitate to contact me and I will be more than happy to help.With my kind regardsFran LethbridgeGuest Relations

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for posting your thoughtful review. We pride ourselves in ensuring that each guest has an enjoyable and comfortable visit, and we are delighted to receive a perfect score from you. I would like to thank you for taking the time and trouble to complete the online guest questionnaire. If I can be of any assistance to you, please do not hesitate to contact me and I will be more than happy to help you. A warm welcome awaits you whenever you can visit us again. With Kind RegardsFran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I am sorry that your experience at our hotel was not up to your expectations. This is not the impression we wish our guests to have of our hotel. I am sorry that the container in the shower was empty, I will forward your message onto our housekeeping team. With regards the complimentary breakfast our continental breakfast is from 4am and the cooked option from 7am, you should have been informed of this upon checking into the hotel. I am very sorry if you felt the options were limited. We take feedback such as yours very seriously and I have forwarded your comments and thoughts onto our Food and Beverage Manager for them to review.If I can assist you with regards this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.I look forward to welcoming you back to our hotel when you can next visit us.With kind regardsFran LethbridgeGuest Relations.

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for taking the time and trouble to complete the on-line guest questionnaire.With regards the flannels and fridges, as we are a Hampton by Hampton brand, the brand is one that can not allow us to offer these items. Please accept my apologies for the inconvenience caused by this.If I can be of any assistance with regards this or any other stay, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was pleased to read that you felt our hotel is conveniently located, the rooms met with your expectations, you felt the bathroom was good, I have passed onto our maintenance team your thoughts and concerns regarding the slippery shower tray, these have a textured non slip surface to ensure safety in the shower. Thank you for bringing this matter to my attention.If I can be of any assistance to you regarding this or any other stay here, please do not hesitate to contact me and I will be more than happy to help.With kind regardsFran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick for your recent visit and for taking the time and trouble to leave a review of your stay with us and for awarding us a perfect score of 5/5 I was delighted to see that you had a great stay here.If I can be of any assistance with regards this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted that you felt our hotel is conveniently located, your room was great and the complimentary breakfast met with your expectations. Thank you for the perfect score of 5/5.I look forward to welcoming you back to our hotel when you are next able to visit.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was pleased to read that you felt our hotel is conveniently located for the airport and the railway station. I am sorry that you felt the room was too hot, at the Hampton we encourage our valued guests to address any challenge during their stay, giving us the opportunity to action and rectify, in this instance we can change the temperature on the air conditioning unit at the main panel and ensure the temperature is at a suitable level for our guest. The beds are a Hilton standard double, I am very sorry if you felt they were too small. Please accept my apologies for any inconvenience caused.If I can be of any assistance with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for taking the time and trouble to score your stay. I was delighted that you awarded us a perfect score of 5/5, thank you! We strive to ensure that each guest has a great stay here. If I can assist you in any way regarding this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you. With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I am sorry that our complimentary breakfast did not meet with your expectations and I have passed your comments onto our Food and Beverage Manager who will review your feedback and make some changes to the menu. Thank you for bringing this matter to my attention.If I can be of any assistance to your with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.I look forward to welcoming you back to our hotel when you are next able to visit us.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was delighted to see that you had a great stay with us and awarded us a perfect score of 5/5 I was pleased you thought our team here were very nice and that your check in ran smoothly.If I can be of any assistance with regards this or any other booking with us, please do not hesitate to contact me and I will be happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a great experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and felt our hotel met with your expectations. If I can be of any assistance with regards this or stay with us, please do not hesitate to contact us and I will be more than happy to help you.I look forward to welcoming you back to our hotel when you are next able to visit us.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for posting your thoughtful review. We pride ourselves in ensuring that each guest has an enjoyable and comfortable visit, and we are delighted to receive a perfect score from you. I would like to thank you for taking the time and trouble to complete the online guest questionnaire. If I can be of any assistance to you, please do not hesitate to contact me and I will be more than happy to help you. A warm welcome awaits you whenever you can visit us again. With Kind RegardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.Firstly, please accept my sincere apologies for your Wake Up Call not being made, there are no excuses and I will be investigating this matter with the night team. It clearly states on your records that you wanted to be called at 04:30 and I can offer no explanation as to why this did not happen. I shall ensure that the team are made aware of the importance of these calls and some corrective training will be undertaken. Again, please accept my apologies and if I can be of any assistance with regards this or any other stay with us, I will be happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to read you had a great stay with us and felt our hotel is conveniently located and handy for an early check in. Thank you for awarding us a perfect score of 5* if I can be of any assistance regarding this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Dear Kristi,Thank you so much for your review! We are glad you enjoyed your stay and that everything was to your satisfaction.We look forward to welcoming you again whenever your travels bring you back to Gatwick.

Dear Penelope,Thank you for your positive feedback regarding the ease of booking, efficient check-in process, cleanliness of the room, and the friendly service provided by our staff. We're thrilled to hear that you enjoyed your overall experience with us, including our fabulous breakfast offerings.We sincerely apologize for the cleanliness issue you encountered in the supper dining area. Maintaining a high standard of cleanliness throughout our facilities is a top priority, and we regret that we did not meet this expectation during your visit. We are currently having a soft refurbishment, having already started with the 6th floor. We hope that this will help with the general upkeep of the hotel.We appreciate you bringing this matter to our attention as it allows us to improve and uphold the quality of our services. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.