We loved the house it was very comfortable for the 4 of us. Each room had its own bathroom which we loved! We had a little issue getting into the house but it was fixed within minutes. Would love to go back!
Blue Pelican was the perfect setup for 3 adult couples and our new 6 month grandbaby to spend the week for an upcoming weekend. Bedrooms and adjoining bathrooms were large and comfortable and we all felt as if we had the master suite! Living areas and kitchen spacious and lovely views from every window. Highly recommend
This was our second stay at this house and we absolutely love this house. It's spacious. It's the perfect location for everything we needed. Very quiet neighborhood which was a plus for us.
Loved the location the house was wonderful. The only it problem was the thermostats were not marked and the downstairs thermostat controlled the upstairs.
I am extremely dissatisfied with the cleanliness of this property. Upon arrival, I found the patio door wide open. Despite sending messages, I only received empty promises. I was assured someone would come by the morning to spray, but no one ever showed up. As a result, my guest endured mosquito bites and encountered beds infested with bugs, including large water bugs. We also had to find and flip the breaker box for power to parts of the home. I finally received a response from Kyle on the day of check-out, but it was too late. No accommodations were made for what we experienced. At the very least, I would expect a partial refund.
The property and location worked well for us. Nine senior citizens ... no problem. The elevator was a key feature in our decision making. We were not disappointed.
I booked this place for a business trip as we were down here for a conference along with some work events. The house was perfect as it was huge and spacious with a really cool elevator that made it very convenient. Nice sunset views of the bay when it wasn't foggy and is located close to Moody Gardens and restaurants. Three of my work colleagues and my wife stayed in the house as everyone had a great comfortable time. The AC can get downright cold in the house which was perfect for us guys that are usually hot all the time. Wish I could have been there for personal vacation, but we will just have to book it again sometime. Definitely recommend this place!
PERFECT space for 10 of us to gather. Loved the porches, living space, plenty of bathrooms, large table to sit around and quiet neighborhood yet close to all that Galveston has to offer for activities.
The property itself is great. All 8 of us loved the house and location. There is a learning curve with using the dishwasher, microwave, elevator and lights/ceiling fans, no instruction manuals to be found. An instruction sheet would have gone a long way decreasing the frustration level. We put in numerous calls to report issues and talked to the representative who stated that they were not familar with the property and the local representative would call. They never did even after numerous attempts describing issues. Some of the issues were small like the toilet paper holder in the master bathroom was not installed. It was in the linen closet just awaiting installation. The ceiling fan and light in the main area would not function. The elevator was difficult to figure out the correct sequence of events to operate, once again, a note on how to operate would have been nice. The reason that this was a big deal is that we had a guest with mobility issues and we picked this property based on having an elevator. The key to the downstairs elevator door was nowhere to be found which means anyone could access the property when all the other doors were locked. To top it off the hot water heater stopped functioning the day before we left so no hot showers. So overall a great time was had by all but it would have been a 5 star all the way with better property management.
We enjoyed our stay at the Blue Pelican so much. The location was great on the bay side of the island, about 6-8 minutes from town and secluded enough to not worry with a lot of noise. The house is just beautiful with all the amenities anyone would need. One suggestion of needing a toilet paper holder in the downstairs bedroom's en suite and a short instruction of the elevator. We were only 2 couples as one couple could not come at the last minute. We wish we could have shared it with several others. We will definitely be back again as we enjoyed the things we did in Galveston, but there is so much more to see and do.
Beautiful & clean; quiet location with awesome views. Nicely appointed, had everything we needed for a very enjoyable stay.
We had several issues with the elevator. I would suggest that someone check the locking mechanism on ground floor door of the elevator. The elevator locking mechanism doesnât always engage and must be checked each time itâs closed to be sure that it has locked before leaving the property. One time it locked us out of the elevator and another time we left, having shut the door and tested the lock only to return and find the elevator door was not locked.
We booked months ahead for a week at Christmas with our family, including our newborn grandson. I was pleased to get their e-mail several days before our arrival explaining how to protect the plumbing during the freezing storm expected just before Christmas. It asked us to leave the indoor faucets dripping. You would think they would have done that before we got there to make sure their property was ready for us.
We arrived in freezing temperatures at check-in (4pm) on the day before Christmas Eve. Many of us had flown in from out of state to be together. Within 10 minutes I got voice mail from Vacasa telling us the water was turned off outside and could not be turned on because the valve was frozen. The message said our option was to rebook for some other week as Vacasa had no other available rentals nearby for this week.
I called back and got more of the same (with an apology). We asked to stay the night even without running water because of the newborn, the late hour, the lack of an alternative with sufficient heat, and most of our stuff already unpacked. The next day we learned that water would not be available until after Christmas. That was after we had been told maintenance would arrive within the hour (but didn't come all day - it WAS Christmas Eve so we didn't honestly expect anyone). We had to leave, but by that point we had found a new VRBO on our own for the week.
This week we learned that Vacasa would charge us for one of the seven booked nights and another fee. They at least expressed regret that our rental was not fit for use through no fault of ours. There is no question we stayed the night, however, they did not prepare the property for the known freezing conditions prior to our arrival. There was no notice of the situation until after our arrival. Vacasa has the option of eating this unfortunate loss they caused us. Instead, they want us to pay them. Our cost will be over $1000 with fees from VRBO included. What could have been a great week at an otherwise lovely house in Galveston became a very difficult 24 hours with a bill we disagree that we must pay.
Hopefully Vacasa will think this over again and give us a full refund.
We came to Galveston for a wedding at the Grand Galvez. The home is very clean and beautiful. It looks brand new! Itâs also reasonably priced. We enjoyed a lot of family time. All you need is supplied in the house from kitchen supplies to shampoo and conditioner, plenty of towels, too! Love the house!
This property is perfect for a large family, with a bunk room with 5 single beds and a bath, 3 master bedrooms, a small but very warm room with a single bunk on the 4th floor, and an elevator for the elderly or handicapped (we had both). Beautiful views of Galveston Bay if you can ignore the refinery on the horizon. Very high end home with excellent technology throughout. We had a few weather-related problems but the local management was very responsive. An excellent property!
Showed up to a pile of dirty towels on the floor. We had to launder the towels in order for us to have rags and towels to use. Informed property manager and they said they would reach out to the cleaners. Never heard anything else. Rest of the house was decently clean. House needed minor repairs but all and all was in great shape and beautiful.