Kastelen in French Island

'This and many other hotels owned by similar owners have given the poorest customer service for online reservations. I ordered a room with a King sized bed, but was presented a room with two queens. They tried to make me pay twice even though I told them I paid through VRBO. That was an absolute fiasco. I could go on. It wasn't a nice stay. '

'I booked this room because the photos looked decent. Boy was I wrong. I showed up and the lobby was about 40 degrees. Started the check in process and the card door things were broken. So none of the door locks worked, which also means you could just walk into any room, also that means if we left, anyone could walk into our room. It took 20 mins for them to find a room for us. We go in and they had not cleaned the bathroom, pee stains on toilet, no towels, burn holes in all the furniture. I went...

'Be stayed here numerous times while I. Town and everything has always been great!'

'Nice rooms friendly staff easy check in and out'

'Room was clean and the food was okay '

'Spacious room and impeccably clean '

'There’s no hot breakfast available '

'Staff was very friendly both on check-in & check out! Room was super clean! My husband & I were in Lacrosse for our daughter’s graduation from University of Wisconsin-LaCrosse. The hotel is connected to the LaCrosse Center where the actual ceremony took place so it was super convenient, especially with the extremely cold temperatures!! Also, we had a beautiful view of the river & the rotary holiday lights! Had dinner in the hotel restaurant after the ceremony & it was great! Food was...

'Mooie grote schone kamer Jammer dat de koffiebar alleen in de ochtend geopend is'

'Check was quick - painless. Room was perfect. Amenities were as advertised. One problem. The restaurant. Terribly understaffed. One young fellow killing himself trying to keep up with orders for food plus be a bartender. We waited 15 minutes to order 2 beers and finally left. He apologized but it really wasn't his fault. Hire more people or have a back up plan. '

'The rooms are great. Clean and fresh. Staff is friendly and helpful. Pool and steam room makes your stay a real treat'

'Great stay, clean room and all staff was friendly and nice.'