We stayed in this house a few years back and had a great time. Unfortunately this time there was an issue with the house and the owner had to cancel our reservation a few hours before check in. I fully understand that side of it and have no issues with the owner or the house. My issue is with the property manager, Connect Coastal, who A) made no effort to reach out to us to notify us of the cancelation, B) had no idea it was even canceled, and C) made no effort to assist us after the fact. I happened to come across the cancelation email while checking my phone on the way to the location. Their reply after I reached out was a generic email notification that was left blank with their recommendations for other properties. Then there is the issue with VRBO, who was not helpful in any way. After reaching out to them for assistance as we were already on our way with two families with kids, they told us that we had to get to the location before they could assist. Being that we didnât have any options and put our faith in them that they would make it right, we continued our drive. When we reached out again a few hours later, we were told that our only option was to find something on Expedia or hotels.com. There were no options for houses near a beach, only the general hotels in the area. VRBO doesnât offer options for booking same day on their site. We did not locate anything comparable to what we originally booked. At the end, a different booking site saved the day!
The house was so far from everything the tv upstairs didnât work things were broken in the home it was weathered and not as the pictures showed. Highly disappointed with my stay
Interior was nicer than the exterior of the beach house
My family and I booked this beach house for our daughters 6th birthday, our sonâs 15th birthday and 4th of July all on the same week. Our children have been begging for a beach trip and looking at this listing photos and pricing, it seemed to be a great trip! We brought our 2 year old niece and our sonâs friend along with us.
Negatives -
âąPorta potty and dumpster a few feet away from the property smelled terrible.
âąPieces of the siding and loose wood falling off the exterior.
âąRailing up the stairs to the front door weâre loose or broken off. Big hazard for my toddler niece.
âąExterior and deck lights on all levels did not work.
âąRailing inside for the stairs to the 3rd floor was loose. Another hazard for the kids.
âąDeck railing were loose or broke off.
âąOnly a few trash bags to use but no where to dump or take trash that accumulates.
âąBeach in view from the beach house is not for swimming. It would have been nice to know where to go for the swimming area instead of having to ask neighbors.
âąThank goodness we brought a GOLF CART, especially with children. It would have been nice to know that as well. The walk to the actual beach with your beach set up and children is not doable in this Texas heat.
âą2nd bedroom has no lighting, just a lamp.
âąBunks are not doable for âsmallâ children. My 9 year old even had a hard time getting up and down.
âąWifi info was not posted anywhere.
âąElevator doors WERE NOT LOCKED. Super dangerous and hazardous for children!