4/10 – Matig
Dustin G.
14 okt 2025
Negatief: Netheid
We paid for the vacation insurance due to booking during hurricane season, called 2 days prior because a hurricane was named and was heading that way to just check the process and was told unless the city evacuates, the property would be ready. Luckily the weather turned however the property was not prepared for even heavy rain. The first night we stayed, it rained and the house has leaks that have not been addressed, water was pouring inside on one of the couches, in from above the sliding doors to the back deck, and made its way to the bottom floor smoke detector and set it off. So at close to midnight we had a fire drill because of the lack of repairs done to the property. Several outlets throughout the home sparked when you plugged in anything, so they had to send an electrician out during the stay to replace the couple that we noticed, but it surely needs a full check over. In general, the house is due for a ton of maintenance, upkeep, and a better cleaning.The pool filter was leaking so they just turned off the system while we were there. The beds were quite uncomfortable as noticed by all 3 families that stayed. But that could be personal preference. Overall, we were disappointed we paid quite a bit of money to stay at this property and were let down. The management team promised to credit us for 2 nights and for our golf cart rental which was nice but they shorted us a few hundred dollars on that credit. Good views from the back deck, walkable to beach
Dustin G.
6 nachten verbleven in september 2025