We had the worst time checking in. This wasn't during a holiday. It was a regular summer weekend. We traveled out of state a long distance to get here. Two hours before our arrival/check in time, we were told via text that the house needed cleaned, and we needed to wait an additional hour before checking in. We were able to communicate with family traveling out of state to before they lost reception and told them the news. Thus they waited an hour. We then got another text from the management company stating cleaning crew was late, and we needed to wait additional two hours. Our family we were meeting had already lost reception, so they went to the house and waited outside while cleaning crew worked. We contacted management company expressing our frustrations, and they offered us $10 off our stay. We had been traveling from out of state, with young children, bought groceries that needed refrigeration at this point, and were now toldagain we needed to kill some time before we could check in. We were very upset, and decided to go to the house in case our family arrived and were confused. So glad we did. The cleaning crew let us place our groceries in the refrigerator, and we stayed outside while they cleaned. We had put our boat in the water at a ramp right before that point, and my husband met me down at the dock with it, only to find that the dock slip was being used. The side we were never supposed to access was empty, and the side we had access to had two boats in it. We had to call the management company again, because we had no where to park our boat (which is why we rented this house in the first place). We were so frustrated at this point. We talked to them several times before the issue got straightened out. So long story short, our check in was the worst ever. Traveled long distance with kiddos, ready to make dinner and get settled in, only to be told we needed to kill time with no real apology. Then to try to dock our boat, having to talk to the manager several times to get it figured out, and then finally being able to access the house hours after our original check in time. It ruined our afternoon/evening that we paid quite a bit for. I don't ever leave reviews, but this put such a damper on our trip. They offered a late check out after all of this, which we expressed wasn't helpful because we were all traveling out of state.
