Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 346 avis sur 966." "
10 – Excellent
346
Note des voyageurs de 8 (Bien), d’après 302 avis sur 966." "
8 – Bien
302
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 966." "
6 – Satisfaisant
124
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 966." "
4 – Médiocre
72
Note des voyageurs de 2 (Horrible), d’après 122 avis sur 966." "
2 – Horrible
122
8,0/10
Propreté
7,8/10
Personnel et service
7,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
8/10 Bien
Pierre Holin
31 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Pierre Holin
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 4 sept. 2023
Hi Pierre,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful review. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
3 janv. 2022
Les points faibles : Propreté
Micro-ondes défectueux, sol pas très propre. Lorsque j'ai rendu les clés de la chambre, j'ai dû frapper à la fenêtre, car l'employée de l'hôtel dormait à son guichet.
Voyageur vérifié
Séjour de 1 nuit en décembre 2021
Réponse de Brand Experience Team le 15 févr. 2022
Salut Voyageur,
Merci d'avoir fourni vos commentaires. Votre expérience n'est certainement pas notre norme de service. Nous apprécions que vous ayez porté cela à notre attention. Nous espérons avoir l'occasion d'améliorer votre expérience avec nous. Veuillez visiter à nouveau.
Maz K.
#Team6
8/10 Bien
Erika
Voyage en famille
27 mai 2024
Hair everywhere and the floor is do dirty. I try to clean the hairs from the floor and couldn’t believe how dirty the floor was. The air conditioner was nice and cold but very noisy.
Erika
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Erika,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
8/10 Bien
Claudia
22 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Cleaning ladies were super loud outside my window yelling too early I was there for a funeral. and they would awake us every single morning We were unable to rest. I'd suggest to tell the cleaning people to not be rude and have common sense and not be yelling outside of windows or having loud convos on phone for we pay for our rooms it's not fair to us to not be able to sleep at8/9 in the morning!!!!
Claudia
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Hi Claudia,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
10/10 Excellent
Lilia Rocio
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gracias
Lilia Rocio
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Lilia,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
10/10 Excellent
Joseph
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value for the price.
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Joseph,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
Richard
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Richard,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
10/10 Excellent
Eric, Glenwood
Voyage d’affaires
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Eric
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Hi Eric,Wow! What a wonderful review, we truly appreciate your business and trust in us. I am happy to hear that our service met your needs and expectations. I wish you a pleasant stay in the future as well.
8/10 Bien
BONNIE
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathriom was very nice with large tub and handicap rail. Unfortunately the bed was extremely firm
BONNIE
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 mai 2024
Hi Bonnie,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 Bien
martin
6 mai 2024
Les points forts : Propreté
It was noisy guest hanging out outside, playing loud music
martin
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 mai 2024
Hi Martin,I apologize for the inconvenience. Our priority is to ensure all guests have a peaceful stay. I'll address the noise issue immediately to maintain a quiet atmosphere. Thank you for bringing this to our attention. We hope you consider us again the next time your travels bring you to our area.
2/10 Horrible
Juan Gabriel
4 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a mice
Juan Gabriel
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 5 mai 2024
Hi Juan,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future
8/10 Bien
Federico, CDMX
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo estuvo bien, para un Hotel de 2 estrellas.
Federico
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 3 mai 2024
Hi Federico,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Antonio
1 mai 2024
Les points forts : Propreté
Antonio
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 3 mai 2024
Hi Antonio,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
8/10 Bien
Gerson
Voyage avec des animaux de compagnie, Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good experience with easy checking and no boring administrative issues
Gerson
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Hi Gerson,Glad to know that you liked our quick check-in. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.
8/10 Bien
Carlos
29 avr. 2024
Carlos
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Carlos,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 Horrible
francisco
29 avr. 2024
Les points forts : Équipements
I cant sleep
francisco
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Francisco,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Christian
22 avr. 2024
Christian
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 15 mai 2024
Hi Christian,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
8/10 Bien
Harald
Voyage d’affaires
22 avr. 2024
When I checked in the Lady up front was not to friendly, but it turned out ok. Great price n close to the ELP Airport 👍
Harald
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 23 avr. 2024
Hi Harald,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Bien
Angelica
22 avr. 2024
Angelica
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 24 avr. 2024
Hi Angelica,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 Bien
Joseph
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great property, newly renovated and very comfortable. And, of course, the price is extremely reasonable.
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 20 avr. 2024
Hi Joseph,Nothing motivates us more than honest words of appreciation. We are happy to know that you noticed the changes we have made. We appreciate your kind words and hope to see you again soon on your future travels.
4/10 Médiocre
Yilian
17 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Hay personal de la oficina que suelen ser de muy mal trato y bien groseros
Yilian
Séjour de 4 nuits en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Hi Yilian,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues your encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
6/10 Satisfaisant
Richard
Voyage en groupe
17 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Wouldn’t stay here again. Property was a bit run down and room had multiple humps in the flooring and bath. Doors would not shut properly.
Richard
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Hi Richard,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
10/10 Excellent
Jania
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien
Jania
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Jania,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 Bien
Yoni
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Yoni
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Hi Yoni,We are glad you had a nice stay with us and we appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
10/10 Excellent
Sindy
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien
Sindy
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Sindy,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
2/10 Horrible
John
8 avr. 2024
John
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi John,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 Satisfaisant
Brandi
4 avr. 2024
Brandi
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 6 avr. 2024
Hi Brandi,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 Excellent
LUIS ENRIQUE
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar para descansar.
LUIS ENRIQUE
Séjour de 5 nuits en mars 2024
Réponse de Sophia CSR le 2 avr. 2024
Hi Luis,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
10/10 Excellent
Misur
Voyage d’affaires
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Texas amazing country side.
Misur
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 2 avr. 2024
Hi Misur,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Carlos
31 mars 2024
Todo bien
Carlos
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Hi Carlos,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
8/10 Bien
Fabian
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So close of airport!.
Fabian
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Hi Fabian,Thank you for choosing us for your recent stay. We are glad that you liked our location. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.
10/10 Excellent
Michael
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Hi Michael,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Eduardo
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Eduardo
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 29 mars 2024
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
10/10 Excellent
Franci
Voyage en famille
28 mars 2024
Les points forts : Équipements
Todo limpio y muy buena atención
Franci
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Hi Franci,Thank you for choosing us for your recent stay. We are glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. We hope to earn your business on future travels.
10/10 Excellent
Rodolfo
Voyage d’affaires
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente gracias
Rodolfo
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Hi Rodolfo,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
10/10 Excellent
Walter
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is an easy walk to Planet Fitness and Big Lots. Close to all I need when I travel! Staff was awesome and work hard to keep rooms clean! I will stay again! Price was great for the money! 🙂
Walter
Séjour de 4 nuits en mars 2024
Réponse de Sophia CSR le 27 mars 2024
Hi Walter,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
10/10 Excellent
Jesus
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Jesus
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Hi Jesus,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
6/10 Satisfaisant
Kenneth
Voyage avec des animaux de compagnie
20 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
A more typical Motel 6. Nothing you’d want to write home about. The rooms are clean and no signs of any pests. It is under the flight path of the airport but there are no late night or early disturbances.
I did have a problem with the door lock. At first the staff blamed in on me for either keeping the card in my wallet or near my phone. They would rescan my card and it would work a couple of times until it didn’t. Finally after trying another new card (on my 3rd day) it still wouldn’t open the door. Rebecca was very nice and brought her StarTrek Tricoder and determined it was the lock. Ha! She said they would fix it the next day. I had to leave my door open the couple of times I took my dog out to potty.
The next day (after they supposedly fixed it) I still continued to have the problem. Once again I had to wait until the next day to get it repaired (again).
Finally, it appears to be working.
Kenneth
Réponse de Sophia CSR le 21 mars 2024
Hi Kenneth,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 Bien
Fernando
20 mars 2024
Fernando
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Fernando,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
2/10 Horrible
Voyageur vérifié
18 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Hi Lidia,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
10/10 Excellent
Jose
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like how loud the bathroom lights were or how the the bathtub in the shower felt like it was going to give way.
Jose
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 9 mars 2024
Hi Jose,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
6/10 Satisfaisant
bruce
2 mars 2024
A bit in a hard, noisy area of town. But able to enter and exit from 2 exits.
bruce
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 5 mars 2024
Hi Bruce,Glad to hear that you appreciated the convenience of having two exits, we apologize for any inconvenience caused by the noise in the surrounding area. Your feedback is valuable to us, and we will continue to work on enhancing our guests' comfort and satisfaction. We hope you were still able to enjoy your stay with us and that we'll have the chance to welcome you back in the future.
8/10 Bien
Patricia
Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was obviously old but there were lots of modern improvements. I felt safe and the cleaning staff was very efficient. The location was great for shopping and restaurants and extremely close to the airport. The price was right for the quality.
Patricia
Séjour de 12 nuits en janvier 2024
Réponse de Sophia CSR le 1 mars 2024
Hi Patricia,We are pleased to hear that you appreciated the modern improvements made to our historic property and felt safe during your stay. It's also great to hear that our cleaning staff exceeded your expectations. We agree that our location is one of our strongest assets, providing easy access to shopping, restaurants, and the airport. We take pride in offering quality accommodations at a fair price and are glad to hear that you felt the value was right. Once again, thank you for choosing to stay with us and we hope to have the pleasure of serving you again in the future.
8/10 Bien
rodolfo
Voyage d’affaires, Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
room was great for the night and clean
rodolfo
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 1 mars 2024
Hi Rodolfo,Thank you for taking the time to share your positive experience with our room. We are delighted to hear that you found it great for your overnight stay and that it met your cleanliness expectations. Your feedback is valuable to us as it helps to ensure we continue to provide the high standards of service and accommodation that our guests deserve. We look forward to the opportunity of serving you again in the future.
8/10 Bien
Dana
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Dana
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 25 févr. 2024
Hi Dana,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
8/10 Bien
Emircan
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was a nice quiet place
Emircan
Séjour de 3 nuits en février 2024
Réponse de Sophia CSR le 25 févr. 2024
Hi Emircan,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Angela
15 févr. 2024
Angela
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 21 mars 2024
Hi Angela,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
10/10 Excellent
Jessicah
Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
These rooms are all remodeled and beautiful! I love that they have wood floor and not carpet as well.
Jessicah
Séjour de 6 nuits en février 2024
Réponse de Sophia CSR le 16 févr. 2024
Hi Jessica,We are glad to hear that you appreciated the remodel of our rooms and found them beautiful. It's great to know that you enjoyed the wood flooring, which adds a touch of elegance and practicality to the space. Providing a comfortable and aesthetically pleasing environment for our guests is our top priority. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!
6/10 Satisfaisant
Sarah
Voyage en couple
14 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient place to stay on the road but for the price it was dirty. The bathroom walls and door has “something” sprayed or splashed all over. But the bd area seemed clean at least
Sarah
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 16 févr. 2024
Hi Sarah,Glad to hear that you found our location convenient for your travels. However, we're truly sorry to learn about the cleanliness issues you encountered, particularly in the bathroom area. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we appreciate your honesty and hope you'll consider giving us another chance to provide you with a more satisfactory experience in the future.
8/10 Bien
Jessie
Voyage en famille
14 févr. 2024
Les points forts : Équipements
Front desk helped me to change my room to an ADA room for my son when I booked stay through a travel website that didn’t show ADA room available there.
All from a simple phone call to front desk and he quickly answered and let me know of ADA room availability that was not showing up on my travel website. Out stay was comfortable and staff was very friendly.
Jessie
Séjour de 4 nuits en février 2024
Réponse de Sophia CSR le 16 févr. 2024
Hi Jessie,Our team are thrilled to hear that our front desk team was able to assist you promptly and efficiently in accommodating your son's needs by switching your room to an ADA-accessible one. Providing excellent service and ensuring our guests' comfort is always our top priority. Your kind words are greatly appreciated and will be shared with our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!