4/10 Médiocre
Teresa
Voyage en famille
17 nov. 2025
Les points faibles : Propreté
The carpet in the room was badly stained, there was a stain on the chair and the towels and bathroom shower were stained . There was also a rip in the bed skirt. The next morning my husband had to be at the hospital at 7 a.m. When I came back at 9:45 they had cleaned out my room. Check out is not until 12. When I went to the desk I was told that they knocked. They also said sometimes guest don't tell them when they leave and they don't find out until 12. I'm sorry but I paid for them room until 12 and I shouldn't have to worry about my room being stripped just because I leave the room. If people check out early and tell you great but if not then the room is paid until 12 and they should leave it until they know for sure or 12:00! To make matters worse I had to wait 10 minutes while they found the couple things I had left in the room. If this is your policy it is unacceptable! People should be able to leave the room without worrying about being kicked out before check out. I stay in hotels all over the place and I have never had this experience. I am very unhappy with my stay
Teresa
Séjour de 1 nuit en novembre 2025
