4/10 Médiocre
Maher
Voyage en famille
26 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible!!!
Unfortunately, our experience at this hotel was not enjoyable despite the staff's efforts to find solutions for us. Upon arrival, we were assigned room 507, which had water damage and excessive humidity (making it difficult to breathe). Regrettably, we had no choice but to stay in this room as the hotel was fully booked. The next day, we moved to room 211, which was also humid and had a water issue (yellow water with a terrible odor). My daughter suffered skin burns after taking a shower. This problem was resolved after two and a half days (we were unable to shower and had to use the pool shower). Additionally, they refused financial compensation, claiming they changed our room on the first night. We were very disappointed with the slow response, the incompetence of the maintenance technician, and the lack of communication with management. Hotels.com attempted to help, but unfortunately, we faced obstacles. The hotel has humidity problems, and our view is of a shanty town (on the back side). Furthermore, the room is tiny and not suitable for four people; it has two single beds instead of two double beds. The toilet is small and lacks towels, as does the shower. They provided a dehumidifier to reduce humidity, but unfortunately, it was quite noisy, so we had to turn it off. The breakfast was mediocre, with limited food options available.
Maher
Séjour de 5 nuits en février 2024