Façade de l’hébergement

Avis sur Occidental Sharjah Grand

4 out of 5
Occidental Sharjah Grand
Al Meena Street, Al Khan Beach (On the beach Suburb), Sharjah

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 49 avis sur 111." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 111." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 111." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 111." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 111." "

8,4/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

FLORIAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un super hôtel proche de la mer avec tout le confort que l’on peut souhaiter : restaurants, piscine, plage privée, salle de sport etc.. Le personnel est très professionnel et attentif à vos besoins et votre confort.
Séjour de 9 nuits en février 2024
Réponse de Guest Experience Team le 11 mars 2024
Cher Florian,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Occidental Sharjah Grand et vous remercions pour votre aimable recommandation.Nous sommes ravis d'entendre que notre emplacement privilégié près de la mer, ainsi que nos installations, ont répondu à vos attentes. Merci de souligner le professionnalisme et l'attention de notre équipe qui s'efforce de répondre aux besoins de nos hôtes pour leur assurer un séjour confortable.Votre appréciation des divers services tels que nos restaurants, la piscine et la plage privée, ainsi que notre salle de sport équipée des dernières machines, est extrêmement gratifiante pour nous tous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Guest Experience Team

10/10 Excellent

Radia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon hôtel
Séjour de 8 nuits en février 2024
Réponse de Guest Experience Team le 7 mars 2024
Chère Radia,Merci de votre préférence envers notre hôtel Occidental Sharjah Grand pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Guest Experience Team

8/10 Bien

Dévy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les activités sont diverses et agréables Le personnel très accueillant Les navettes pratiques pour les déplacements
Séjour de 11 nuits en janvier 2024
Réponse de Guest Experience Team le 4 févr. 2024
Cher hôte,Merci pour votre excellente appréciation sur votre séjour auprès de notre Occidental Sharjah Grand. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.Nous sommes ravis d'apprendre que les activités proposées ont été à la hauteur de vos attentes et que vous avez trouvé notre personnel accueillant. Il est également gratifiant de savoir que notre service de navette a facilité vos déplacements et contribué à rendre votre séjour agréable. La propreté de nos chambres, la condition de l'hôtel, la qualité de notre service et les commodités offertes dans les chambres sont des aspects que nous prenons très au sérieux, et votre satisfaction à 100% nous confirme que nos efforts portent leurs fruits.Nous sommes reconnaissants pour vos éloges et heureux que vous ayez pu profiter pleinement de votre expérience parmi nous.Nous espérons vous recevoir à nouveau très bientôt.Bien cordialement,Guest Experience Team

4/10 Médiocre

Eric

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Les plus : la piscine, la literie, le calme coin chambre, l’eau en bouteille quotidienne Les moins : arrivée vue sur des travaux, sur la plage des billes plastiques ramenées par les vagues. Les alentours moches. Hôtel que de Russes et nourriture adapté en conséquence, et beaucoup de bruit dans le restaurant salle de bain vieillotte, odeur désagréable à hauteur de l accès sport piscine Loin du centre de dubai, 45 minutes pour y accéder Pensez à louer véhicule la veille sinon vous vous retrouvez sans rien
Réponse de Guest Experience Team. le 2 mars 2023
Dear Eric!Thank you for taking the time to share your feedback.We are sorry you were not entirely satisfied with your experience in our hotel. Although we are not located in the centre there are several ways to access the city; our team members are always available to provide information and advice on the best way to reach your destination if requested. Moreover, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We hope you will consider staying with us again in the future !Best regards,Guest Experience Team.

2/10 Horrible

Egzon

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Je suis arrivé à l’hôtel j’avais rien mangé j’ai dis comme quoi si il peuvent changer les dates des voleurs
Réponse de Guest Experience Team. le 3 janv. 2023
Dear Egzon!Thank you for sharing your opinion following your recent stay.We are known for having guest-oriented personnel who are welcoming at all times and are fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels. Therefore we are very sorry to read your comments on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.We hope we can welcome you back in the future.Kind regards,Guest Experience Team.

10/10 Excellent

MOHAMED OUAHBI

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Réponse de Occidental Sharjah Grand le 24 janv. 2024
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Bien

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2021
Réponse de Guest Experience Team. le 14 nov. 2021
Dear Olivier, Thank you for this positive feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again. Kind regards, Guest Experience Team.

4/10 Médiocre

Luca, Milano

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

ako

Séjour de 4 nuits en février 2024
Réponse de Mosaad Salem le 5 mars 2024
Thank you for your feedback. We are, nevertheless, pleased that you had an enjoyable stay with us. We look forward to welcoming you back on a future occasion. All your comments will be passed on to management. Best regards, Guest Experience Team

2/10 Horrible

Siegfried

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Niet zo vriendelijk, slecht eten en zeer verouderd
Séjour de 8 nuits en février 2024
Réponse de Guest Experience Team le 3 mars 2024
Beste Siegfried,Bedankt voor uw recensie.Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen heeft voldaan. We streven ernaar om al onze gasten de beste service en faciliteiten te bieden, en we betreuren het dat u het eten en de staat van het hotel als onbevredigend ervoer. Uw feedback is waardevol en wij nemen deze serieus om onze dienstverlening te blijven verbeteren. We zijn trots op onze recent gerenoveerde fitnessruimte met nieuwe apparatuur en onze gezondheids- en veiligheidsprotocollen die voldoen aan internationale standaarden, en vinden het jammer dat deze aspecten niet aan uw verwachtingen voldeden.We verwelkomen u met plezier opnieuw!Hartelijke groeten,Guest Experience Team

2/10 Horrible

SALIM

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Mosaad Salem le 3 mars 2024
We sincerely appreciate the time you spent to share your comments following your visit to Occidental Sharjah Grand hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We apologize that the service was not provided as requested. We sincerely hope that this did not cause you too much trouble.We are very sorry that this moment has upset you so much and the overall opinion of the hotel is negative.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind Regards,Guest Experience Team

8/10 Bien

Nahid

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice hotel. Attached beach is beautiful. But far from Dubai. Hard to get Transportaion to and from Dubai downtown. Staffs should be nicer.
Séjour de 4 nuits en décembre 2023
Réponse de Guest Experience Team le 28 févr. 2024
Dear Nahid,We appreciate that you took the time to share your experience with us.We're sorry to hear that you found transportation to Dubai downtown challenging. We acknowledge that while our location provides a serene beachside experience, it may not be as convenient for those wishing to travel frequently to Dubai's center. For future visits, we do offer a shuttle service that may alleviate this inconvenience. We also take note of your feedback regarding our staff's hospitality and will strive to ensure that all guests are met with the utmost kindness and professionalism.It is delightful to know that you appreciated the beauty of our attached beach. Our prime location by the sea is indeed one of the aspects our guests find most enchanting.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team

6/10 Satisfaisant

Mia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property was very clean, the wokers was very courteous and very helpful. The restaurant food was very unacceptable. Food from breakfast is served at lunch and dinner. At dinner even water is not available. It's for purchase and you're not allowed to bring your own. My daughter in law 4 years old daughter didn't eat her breakfast, we decided to bring 2 dry rolls to our room. We were treated like criminals. We didn't even leave the table and like 5 staff circle us like detectives. We felt very embarrassed n harassed. I understand their's policy but it could have been handled differently. The staff was just doing what the supervisor instructed.. i would not recommend
Séjour de 6 nuits en février 2024
Réponse de Guest Experience Team le 29 févr. 2024
Dear Mia,We appreciate that you took the time to share your experience with us.We sincerely regret any discomfort that you and your family felt during your stay concerning our dining policy. We strive to maintain a high standard of service and our food handling policies are part of our commitment to health and safety for all guests. We apologize if these measures made you feel uneasy and we will review our approach to ensure our guests' comfort while upholding these standards.We are delighted to hear that you found our property to be clean and our team courteous and helpful. Your kind words about the efforts of our staff are greatly appreciated and reflect the dedication we have to providing a welcoming and professional environment.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team

6/10 Satisfaisant

Lindsay

Séjour de 6 nuits en février 2024

10/10 Excellent

Mohammed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were always happy to assist however possible which was amazing for us because our luggage was lost in transit and they provided us with essential toiletries.
Séjour de 7 nuits en février 2024
Réponse de Guest Experience Team le 27 févr. 2024
Dear Mohammed,Thank you very much for your kind feedback.It is regrettable to hear about the inconvenience you faced with your luggage; such situations are indeed stressful. We are, however, pleased to know our team could assist you with essential toiletries during this time.Your appreciation for the room cleanliness and the service provided by our team is truly valued. We're also glad that our amenities met your expectations, contributing to a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

10/10 Excellent

Selma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en février 2024
Réponse de Guest Experience Team le 19 févr. 2024
Dear Selma,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience beautiful place good attention
Séjour de 4 nuits en février 2024
Réponse de Guest Experience Team le 15 févr. 2024
Dear Guest, Thank you very much for your kind feedback.We're thrilled to hear that you had a great experience and appreciated the beautiful location of our hotel as well as the attentive service provided by our team. Your kind words regarding the cleanliness of our rooms, the condition of our hotel, our room amenities, and the service we provide are truly appreciated. It’s wonderful to know that these aspects of your stay contributed to your 100% satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, nice food, very clean and tidy, customer service 10/10
Séjour de 3 nuits en novembre 2023
Réponse de Guest Experience Team le 11 févr. 2024
Dear Carol,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness of our establishment and the quality of our food. It's wonderful to know that our customer service met your expectations and received a perfect score from you.Your positive feedback on the room cleanliness and overall condition of our hotel is greatly appreciated, and it was our pleasure to ensure that your stay was a memorable one.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team

10/10 Excellent

JOHN

Séjour de 1 nuit en février 2024
Réponse de Mosaad Salem le 28 févr. 2024
We continually strive to provide the best quality and ensure that all our guests return home with fond memories of their stay. That is why we greatly appreciate your review of Occidental Sharjah Grand. Sincerely, the Occidental Sharjah Grand team.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Plus de 89% de russes En temps de guerre entre la Russie et l'Ukraibe C'est inacceptable pour un hotel espagnol
Séjour de 2 nuits en janvier 2024
Réponse de Guest Experience Team le 16 mars 2024
Cher hôte,Chez Barceló, nous croyons fermement qu'il y a toujours possibilité de nous améliorer, et vos commentaires assisteront nos équipes dans leurs efforts quotidiens voués à excéder les attentes de nos hôtes. C'est pourquoi nous apprécions sincèrement le temps que vous avez consacré à nous faire part de vos impressions. Nous regrettons que certains aspects de votre expérience n'aient pas répondu à vos attentes et vous présentons nos excuses pour tout désagrément ressenti. Il est important pour nous de souligner que notre établissement accueille avec respect tous les visiteurs, indépendamment de leur nationalité ou des événements géopolitiques, et nous nous efforçons de fournir un environnement accueillant et sécuritaire pour tous nos hôtes. Nous sommes ravis de lire que la propreté de votre chambre et l'état de l'hôtel ont été à la hauteur de vos attentes, avec des scores de 80%, et nous apprécions que vous ayez trouvé le confort de votre chambre satisfaisant. Votre retour sur le service reçu est crucial pour nous et nous veillerons à examiner de près vos commentaires pour améliorer l'expérience de nos hôtes.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.CordialemenGuest Experience Team

10/10 Excellent

LACE

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best in sharjah
High quality service. Warm water in the pool. Nice ocean view.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Experience Team le 29 janv. 2024
Dear Guest,Thank you for taking the time to review your stay.It's a delight to hear that you enjoyed the warm water in our swimming pool and the beautiful ocean views that our location offers. We're also thrilled to know that the cleanliness of your room and the condition of the hotel met your expectations with a 100% satisfaction rate. Our team is committed to providing high-quality service, and it's rewarding to see that reflected in your review. We're glad that the comfort of your room contributed to a memorable stay.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience Team

8/10 Bien

AHMAD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Family atmosphere, nice and clean beach.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Experience Team le 26 janv. 2024
Dear Ahmad,Thank you very much for your kind feedback.It's heartening to know that you enjoyed our family-friendly atmosphere and appreciated the cleanliness of our beach.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Schöner bewachter Strand, vielfältiges Buffet, viele Liegemöglichkeiten am Poll und Strand, nette Bar, alles sehr sauber, großes Zimmer
Réponse de Occidental Sharjah Grand le 22 janv. 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Aria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Occidental Sharjah Grand le 20 janv. 2024
We thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Bien

Erwin

Séjour de 5 nuits en janvier 2024
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

10/10 Excellent

onur

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

10/10 Excellent

steve

Séjour de 4 nuits en janvier 2024
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

10/10 Excellent

Rita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel sulla spiaggia di Sharjah comodo da raggiungere anche dall’aeroporto di Dubai. La camera moderna (ci hanno detto che era tra quelle recentemente rinnovate) con letti comodissimi veniva pulita e riordinata perfettamente e diverse volte ci sono stati lasciati dei dolci freschi di pasticceria in omaggio. Il personale è gentilissimo e sempre disponibile, la colazione a buffet ricca e abbondante. Assolutamente da consigliare se si vuole unire un soggiorno al mare ad una vacanza per visitare gli Emirati
Séjour de 6 nuits en janvier 2024
Réponse de Guest Experience Team le 8 janv. 2024
Gentile Rita,Grazie per aver recensito il nostro hotel.Siamo lieti che la camera moderna e i letti comodissimi abbiano contribuito a rendere il suo soggiorno indimenticabile e che abbia apprezzato la cortesia e disponibilità del nostro personale. È un piacere sapere che la nostra colazione a buffet ha incontrato il suo gusto e che i dolci freschi di pasticceria siano stati un gradito omaggio durante la sua permanenza.Saremo lieti di poterla accogliere di nuovo presso l'Occidental Sharjah Grand in futuro. Nell'attesa, le porgiamo i nostri cordiali salutiGuest Experience Team

8/10 Bien

Kai

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en décembre 2023
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

8/10 Bien

Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely resort. The hotel is a little dated, we had a corner suite and the paint was stripping off the wall - not a biggie but it’s Dubai so was unexpected. That said, it wasn’t overly priced so you get what you pay for. Pros - Gym was a definite bonus, everything you need to get a decent sesh in, pools great, beach access awesome, Cabanas super comfy, friendly staff, free shuttle to shopping malls is a pure gift!! and the breakfast buffet was fabulous. Con’s - weird smell in our suite, not sure what it was but we couldn’t get rid of it. The buffet dinner was shocking - I mean terrible! The only thing good about dinner was the dessert, which I’m not a big sweet eater but it was really the only thing on offer. All in all, a nice budget resort
Séjour de 3 nuits en décembre 2023
Réponse de Guest Experience Team le 9 janv. 2024
Dear Melanie,We appreciate that you took the time to share your experience with us.We're thrilled to hear that you enjoyed the gym facilities, our large outdoor pool, beach access, comfortable Cabanas, and the friendliness of our team. Our complimentary shuttle to shopping malls and the breakfast buffet are indeed guest favourites, and we're glad they enhanced your stay. We're also pleased to note that you found our resort to be a good value. On the other hand, we apologize for the unusual odour you experienced in your suite. While our team is dedicated to maintaining the highest standards of cleanliness and comfort, we will make sure to look into this matter further. We also regret to hear that our buffet dinner did not meet your expectations. We take pride in the quality of our food and will review your feedback with our culinary team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team

4/10 Médiocre

Eldon

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old and run down
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Team le 28 déc. 2023
Dear Eldon,Thank you for taking the time to share your feedback.We are pleased to hear that you were satisfied with the service provided by our team. We take great pride in offering our guests exceptional service and we're glad that we met this expectation during your stay. However, we are sorry to hear your thoughts about the room cleanliness, hotel condition, and room amenities. We strive to maintain the highest standards of comfort and quality for our guests, and we take your comments seriously. Our goal is to provide a welcoming and well-maintained environment for all our visitors, and we're disheartened to learn that we may have fallen short in this instance.We look forward to welcoming you again.Best regards,Guest Experience Team

8/10 Bien

Rabia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

8/10 Bien

Satvinder

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NA
Réponse de Mosaad Salem le 28 févr. 2024
We continually strive to provide the best quality and ensure that all our guests return home with fond memories of their stay. That is why we greatly appreciate your review of Occidental Sharjah Grand. Sincerely, the Occidental Sharjah Grand team.

10/10 Excellent

Rabia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

8/10 Bien

Christian

Séjour de 4 nuits en novembre 2023
Réponse de Occidental Sharjah Grand le 18 janv. 2024
Thank you for the great feedback of your recent holiday experience at our Occidental Sharjah Grand hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not worth the price
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Team le 12 nov. 2023
Dear Guest, Many thanks for your feedback.We are glad to hear that you found our rooms clean and comfortable. Our team strives to provide a pleasant stay for all our guests, and we appreciate your recognition of their efforts. However, we are sorry to hear that you felt the hotel's condition and service did not meet your expectations. We continuously work on maintaining and improving our facilities to ensure a great experience for our guests. We apologize for any inconvenience you may have experienced during your stay and will take your feedback into consideration for future improvements.We hope to have the opportunity to welcome you back in the future. Sincerely,Guest Experience Team

8/10 Bien

Fadi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice employee staff and friendly. Sure i would like to be a guest again.
Séjour de 11 nuits en mai 2023
Réponse de Guest Experience Team le 8 nov. 2023
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that our staff made a positive impression on you with their friendliness and professionalism. It's great to know that you enjoyed our clean rooms and the amenities provided. We always strive to offer the best service and facilities to our guests, and your feedback is truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

10/10 Excellent

Valerie

Les points forts : Propreté et personnel et service
Staff were amazing.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Team le 6 nov. 2023
Dear Valerie,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team

8/10 Bien

Ramla

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Room is very nice but hallways need updating.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Team le 25 oct. 2023
Dear Ramla,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed your stay in our comfortable and clean room. We appreciate your kind words about our service and room comfort.We have taken note of your feedback regarding the hallways and would like to assure you that we continuously strive to improve our facilities for the satisfaction of our guests. We hope that this did not detract from the overall enjoyment of your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team

2/10 Horrible

pamela

Séjour de 7 nuits en octobre 2023
Réponse de Occidental Sharjah Grand le 24 janv. 2024
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Bien

RAJAT

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good property on the beach.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Team le 20 oct. 2023
Dear Rajat,Thank you very much for your kind feedback.We are pleased that you had a great stay and appreciated our strategic location.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

10/10 Excellent

hisham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all was good I did love it
Séjour de 2 nuits en octobre 2023
Réponse de Guest Experience Team le 19 oct. 2023
Dear Hisham, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team

6/10 Satisfaisant

Shabana

Séjour de 1 nuit en juillet 2023
Réponse de Occidental Sharjah Grand le 24 janv. 2024
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are big, comfy big bed, felt safe, breakfast ok. Staff helpful Nice clean nice hotel
Séjour de 2 nuits en mai 2023
Réponse de Guest Experience Team. le 18 mai 2023
Dear Sharon,Thank you for your positive feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team.

10/10 Excellent

Jürgen

Séjour de 4 nuits en mars 2023
Réponse de Guest Experience Team Occidental Sharjah Grand le 17 mai 2023
Thank you for taking the time to review your stay. We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Sharjah. The entire team look forward to welcoming you back for a future visit. Kind regards, Guest Experience Team

10/10 Excellent

Bernd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir kommen wieder🌊👍
Séjour de 6 nuits en mars 2023
Réponse de Guest Experience Team. le 13 mars 2023
Dear Bernd!Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team.

10/10 Excellent

Amit, Boonton

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is excellent from the checkin team to Haroon with bags and the staff on pool and restaurant! Well done
Séjour de 7 nuits en février 2023
Réponse de Guest Experience Team. le 8 mars 2023
Dear Amiit!Thank you for sharing your experience.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.It would be a pleasure to welcome you back on another occasion. Best wishes,Guest Experience Team.

10/10 Excellent

Peyman

Séjour de 6 nuits en février 2023
Réponse de Occidental Sharjah Grand le 24 janv. 2024
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Excellent

Gianluca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ottimo struttura con tutti i servizi necessari. Teli mare all inclusive campo da tennis basket volley. Cibo ottimo. Personale ottimo efficente e sempre con il sorriso. A 15 minuti da Dubai centro. Ottimo per bambini piccoli . Mare splendido e piscina con scivoli. Lo consiglio a tutti
Séjour de 5 nuits en février 2023
Réponse de Guest Experience Team. le 22 févr. 2023
Dear Gianluca!Thank you very much for your kind feedback.We are delighted that you appreciated our central location and your kind comments about our team who work hard to ensure that we deliver the best service are very rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team.

8/10 Bien

Azis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seher gute lage am Meer.
Séjour de 6 nuits en février 2023
Réponse de Guest Experience Team. le 24 févr. 2023
Dear Azis!Thank you for taking the time to review your stay.We are, nevertheless, pleased that you had an enjoyable stay and appreciated our strategic location.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Team.