We thought the description was amazing, which is why we selected this property. However, the reality was drastically different. The mattresses and pillows were stained with urine, water, and sweat. The mattresses were so worn that two people couldn't sleep in the same bed because the mattresses would sag in the center, causing the sleepers to roll into each other, so my husband and I had to sleep in separate beds. The kitchen floor was greasy to the touch, as was the top of the refrigerator. Cooking utensils were missing, frying pans were dirty, and the griddle pan was warped to the point it couldn't be used. There was only one kitchen towel and one potholder. The carpets were stained, and the bathroom had mold and mildew. The balcony was filthy, there were spider webs and bird poop all over, and the deck chairs were dirty. This was a busy trip, so we didn't get a chance to notify anyone until we returned home. The property management team acknowledged our concerns and offered to issue a refund of the cleaning fee only when we explained that the property didn't deliver and that we felt we should receive a refund of more than just the cleaning fee. The property owners denied our request, advising that they would only authorize a refund of the cleaning fee. DO NOT STAY IN THIS CONDO, IT ISN'T ALL IT'S CRACKED UP TO BE. THE OWNERS HAVE NO CONCEPT OF QUALITY CUSTOMER SERVICE. WE PAID SIGNIFICANT AMOUNT OF MONEY + CLEANING FEE AND DEFINITELY DIDN'T GET OUR MONEY'S WORTH.