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Avis sur Best Western Plus Marina Shores Hotel

2.5 out of 5
Best Western Plus Marina Shores Hotel
34280 Pacific Coast Hwy, Dana Point, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 516 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 283 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1001." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances 🌴
Hôtel correct mais les chambres côté jardin donne sur une butte de terre pas très jolie il faut compter le parking en plus de 10 dollars car il n'y a pas de place sur la route
Séjour de 1 nuit en août 2019
Réponse de Peter C, General Manager le 9 sept. 2019
Nous sommes désolés que vous n'ayez pas aimé la vue. Les chambres situées à l'avant de l'hôtel offrent une bien meilleure vue.

8/10 Bien

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visite de la cote californienne
Sejour au bord du pacifique pour aller voir les baleines. Hotel pratique pour une pause entre LA et San Diego. Petite piscine par contre.
Séjour de 1 nuit en août 2019
Réponse de Peter C, General Manager le 8 oct. 2019
We hope you enjoyed your whale watching experience.

8/10 Bien

Jannis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Update room
Séjour de 1 nuit en mai 2024
Réponse de GM le 28 mai 2024
Good Morning Jannis: We are glad that, overall, you enjoyed your stay with us at the Marina Shores Hotel. As you can imagine, the COVID years put a delay on pretty much everything. We are currently formulating plans for updating our rooms. Thanks for your business and we hope to see you again soon.

10/10 Excellent

Shawna

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My visit to Dana Point was a belate birthday trip for myself to spend time with my daughter & grandson from San Diego. I picked the Best Western Marina Shores Hotel because it is located along a beautiful stretch of the Pacific Coast Highway. The staff was friendly & helpful, addressing all of my questions & concerns. Our hotel room was a spacious suite with a wonderful balcony offering a spacious view towards the south coast & a perfect sunset. There was a vast variety of wonderful restaurants within walking distance or a short drive to the harbor. If the opportunity presents itself again I will look foward to another trip to the Marina Shores Hotel!
Séjour de 1 nuit en mai 2024
Réponse de GM le 28 mai 2024
Dear Shawna: HAPPY BIRTHDAY! We're so pleased to read that you enjoyed your visit to the hotel and we hope we will be welcoming you back soon. Travel Safely.

6/10 Satisfaisant

Joe

Les points forts : Personnel et service
Parking wasn't good.
Séjour de 3 nuits en mai 2024
Réponse de Kevin le 28 mai 2024
Hello Joe,We are sorry that you were not happy with the parking. We do have extra parking available in front of the Hotel. We hope you will give us another chance. Thank you for being a valued guest. Regards,Staff

4/10 Médiocre

Daniel

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room didnt seem like it was cleaned properly, stairwell had days of debree and while walking to the pool trim of the wall looked like someone had been working on it and just left it.
Séjour de 4 nuits en mai 2024
Réponse de GM le 13 mai 2024
Good Morning Daniel: We're sorry you were not completely satisfied with your visit to the hotel. We are aware there is a wall repair in progress in the first floor hallway due to a water leak, which was also repaired. The stairwell should be clean, as should your room. We will review your comments with our housekeeping department. Thank you for your feedback.

10/10 Excellent

ami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property!
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Good Morning Ami: We appreciate your business at Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Safe Travels.

6/10 Satisfaisant

Sahasransu

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Sahasransu: We appreciate your business at the Marina Shores Hotel. If you care to share more specific concerns you may have had about your stay, we would appreciate hearing from you. Please feel free to contact the hotel directly. We hope to see you again soon. Safe Travels.

10/10 Excellent

Courtney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite was spacious, could use some updating on the carpet.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Good Morning Courtney: Thank you for your business and review. We are working on replacing some of the carpets, as you noticed. We hope to be welcoming you back again to our hotel on your next visit to Dana Point. Travel Safely.

8/10 Bien

Eugene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Getting in and out of the shower/bathtub could be very dangerous and because of the platform build up, my head was really close to the ceiling and the shower fixture was below my head. Didn't feel like this was worth $ 189.00 for the room I was given.
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Good Morning Eugene: Thank you for your feedback. From your description of your room, I'm guessing you stayed on the third floor in either a room with an oversized jacuzzi in the bathroom, or in one of the Doheny Suites. Either way, sitting on the edge of the tub and swinging your feet in or out makes it easy and safe to get in and out of the tub. Travel Safely.

10/10 Excellent

Fozil

Séjour de 5 nuits en avril 2024
Réponse de GM le 13 mai 2024
Good Morning Fozil:We appreciate your business at the Marina Shores Hotel and are pleased you enjoyed your visit. Come stay with us again soon. Travel Safely.

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very convenient ,close to an event we were attending
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Marina Shores le 20 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the perfect spot for a nice weekend getaway near the beach. The accommodations were clean and comfortable. Walking distance to the marina and beautiful views. Would definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Good Morning Melanie: Thanks for reviewing your visit to our hotel and we're happy to see that you enjoyed your stay. Travel safely and visit again soon.

6/10 Satisfaisant

Olga

Voyage d’affaires
Les points faibles : Propreté
Hotel doesn’t have cleaning services every day You have to request it Room condition- outdated and needs better upkeeping
Séjour de 3 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Good Morning Olga: We appreciate your business and are sorry you were not able to rate your stay with us higher. We do offer daily room service upon request, as you noted. Travel safe.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Property could use some updating but for the price it was what we expected. The room was standard. That floor needed to be swept; hairs on the floor. The ladies at checkin were very nice. Great location and where able to walk to everything.
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 avr. 2024
Hi Kelly: We appreciate your business and strive to make each guest comfortable. You were very gracious with your rating, but finding hairs on the floor is not in keeping with our standards, so we will be addressing this with housekeeping. Thanks again, and for sure, our location is central to all that the south coast of Orange County has to offer. We hope to see you again soon. Travel safely.

10/10 Excellent

Marcie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful area and beautiful facility.
Séjour de 3 nuits en mars 2024
Réponse de GM le 9 avr. 2024
Good Morning Marcie: We appreciate your feedback and am pleased to see you enjoyed your visit to the Marina Shores Hotel in Dana Point. Travel Safely.

8/10 Bien

Megan

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff is very accommodating. Very safe hotel.
Séjour de 1 nuit en mars 2024
Réponse de Kevin le 5 avr. 2024
Hello Megan,Thank you for your review. We really appreciate your positive feedback. Means a lot to us. Hope you will come and stay with us again. Thank you for being a valued guest.

10/10 Excellent

Dore

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pool for the kids. Breakfast buffet was good too lots of options and staff was friendly.
Séjour de 3 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Good Morning Dore, Thanks for reviewing your stay at Marina Shores Hotel. We're happy to see you enjoyed your visit and we hope to welcome you back to our hotel when you next visit Dana Point. Travel Safely.

4/10 Médiocre

Sharon

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The elevator is sooo dirty, it's gross!! And the bath tub too! Breakfast was terrible, only had cheese omelette, cold coffees and brown bananas!
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Good Morning Sharon: I'm distressed to read your review and can assure you that what you experienced is not normal at our hotel. We will be discussing your review with the onsite management and housekeeping department. As for breakfast, I'm sorry you were disappointed. We serve one hot entree a day, coffee should never be cold (how could that be coming out of the machine?), and as for the bananas, they are one of the most perishable fruits we can serve. Brown skin doesn't mean the banana itself is over ripe, but I understand some people prefer greener bananas. We'll check into it. Please accept our apologies for your experience.

8/10 Bien

Teobaldo

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the area for sure.. parking is tuff when you have larger SUV
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Good Morning Teobaldo, We appreciate your business and your review of your stay at Marina Shores Hotel. We are pleased to see you enjoyed your visit. For sure, parking can be tough if you have a large vehicle. Generally, the 6-7 spaces immediately to the right on the upper level as you enter are a bit larger, as are the ones around the front of the hotel if your vehicle can make it around the building and under the pool deck bridge. We hope you'll visit us again soon. Travel safely.

8/10 Bien

Shelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is situated in a decent location with dining options and parking behind the hotel. It was nice to have the beach really close to us.
Séjour de 3 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Good Morning Shelly: Thanks for staying with us at the Marina Shores Hotel. We're happy to see you enjoyed your visit and hope we will be welcoming you back to our hotel the next time you visit Dana Point. Safe Travels.

10/10 Excellent

Boris

Séjour de 1 nuit en mars 2024
Réponse de GM le 22 avr. 2024
Hello Boris, We appreciate your business and thank you for taking time to post your review. Travel Safely and we hope to welcome you back soon.

6/10 Satisfaisant

Ruthie

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Needs updating badly
Séjour de 1 nuit en mars 2024
Réponse de GM le 27 mars 2024
Hello Ruthie. We appreciate your feedback and want to let you know that remodeling is in the planning stage. Travel safely.

8/10 Bien

mitra

Séjour de 2 nuits en mars 2024
Réponse de Kevin Valecha. General Manager le 15 avr. 2024
Hello Mitra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Isabel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay here. Staff was very friendly and helpful.
Séjour de 2 nuits en mars 2024
Réponse de GM le 26 mars 2024
Good Morning Isabel: We're very happy you enjoyed your visit to the Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Travel Safely.

10/10 Excellent

Hiroki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
あまり良くない評価もありましたので若干心配でしたが、良かったですね。 ホテルに何を求めるかによるのでしょうが、私には全く問題ありませんでした。 周辺は国道沿いの田舎ですが、サンドイッチ屋、タイ料理屋(中華っぽい)、ピザ屋(有名らしい)、ファミマはあります。 出入り口は実際には写真の裏側です。
Séjour de 4 nuits en mars 2024
Réponse de GM le 25 mars 2024
Good Morning Hiroki: Thank you for your review of your visit to our hotel. I'm happy you enjoyed your stay. We strive to make our guests as comfortable as possible. We agree with your comments in that our hotel is centrally located to all one could look for along the south Orange County coast. We hope we will be welcoming you back to the Marina Shores Hotel when you next visit Dana Point. Travel Safely.

6/10 Satisfaisant

Jennifer

Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
Room was too small. Difficult to get to the very small closet
Séjour de 2 nuits en mars 2024
Réponse de GM le 15 mars 2024
Hello Jennifer: I'm sorry you found your room to be "too small." I don't know what room type you rented, but the hotel has several ranging from standard hotel rooms to spacious King whirlpool suites to even two-room Living/Room Bedroom suites. On your next visit, please contact the hotel to discuss your guest room expectations and we will be happy to do the best we can to meet your expectations.

6/10 Satisfaisant

Catalina

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Entrance to hotel and parking was easy. Check in Fast. 1st room had a window screen bent which would allow mosquitos. 2nd room was dark, one light did not work, less spacious, had a an odd soap and smoke smell. Room was clean, no noise from traffic. Close walking distance to everything. Toilet would not flush right. No microwave. Elevator was super small and slow so many times we had to jog stares.
Séjour de 1 nuit en mars 2024
Réponse de GM le 12 mars 2024
Hello Catalina: Though I've already responded, we see the review showing up on Expedia as well, so want to respond again. As before, amenities in room vary some by room type, as well as location within the building. None of our rooms, except for wetbar suites, have microwaves as we don't want people cooking in the rooms. All rooms have a refrigerator. We hope to welcome you back soon. Safe Travels

10/10 Excellent

Abel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Host at the register was nice and smooth and sweet
Séjour de 1 nuit en mars 2024
Réponse de GM le 6 mars 2024
Good Morning Abel:Thank you for your review and kind comments regarding your stay at the Marina Shores Hotel and your interaction with staff. We appreciate your business and hope to see you again soon. Safe Travels.

8/10 Bien

John, Topanga

Séjour de 2 nuits en février 2024
Réponse de Kevin le 20 mars 2024
Dear John,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Kenneth

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff handles requests requests professionally
Séjour de 3 nuits en février 2024
Réponse de GM le 4 mars 2024
Good Morning Kenneth: We appreciate your visit to Marina Shores Hotel and hope to welcome you back soon. Travel safely.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 4 mars 2024
Hello Christopher:We appreciate your feedback and hope to welcome you back to Marina Shores Hotel soon.

6/10 Satisfaisant

scott

Voyage en couple
Rooms had a strange smell
Séjour de 1 nuit en février 2024
Réponse de GM le 4 mars 2024
Dear Scott: We're sorry your stay wasn't perfect and apologize for the smell you encountered in your room. If I had to guess, it may have been due to the room being closed up and all the rain we've had. Hopefully we'll be welcoming you back on your next visit and you won't have the same issues. Travel safe.

4/10 Médiocre

Quinn

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de GM le 4 mars 2024
Dear Quinn: We're sorry we fell short of your expectations on your visit. Please contact the GM directly to discuss your concerns and to help us deliver a better experience to you and all our guests. Safe Travels.

10/10 Excellent

Pedro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en février 2024
Réponse de GM le 13 mai 2024
Hello Pedro: Thanks for reviewing your visit to the Marina Shores Hotel and we're happy you were pleased with your stay. We hope you'll return to our hotel the next time you visit Dana Point. Safe Travels.

6/10 Satisfaisant

Derreck

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The hotel was overall ok, the staff was really helpful and friendly. The breakfast was quite good. The rooms were ok, they had an odd smell to them and they were very small. The pullout was not comfortable for an adult to sleep on, and there were minimal extra blankets for it. The balcony had no chairs to sit on either.
Séjour de 2 nuits en février 2024
Réponse de GM le 4 mars 2024
Good morning Derreck: I'm sorry your visit wasn't quite up to your expectations. I'd agree, the sofa sleepers are best for small children, not adults. But I think that's true of pretty much every sleeper sofa I've ever seen! As for the smell, I suspect it has to do with the hotel being closed up and all the rain we've been having. Travel safe and the next time you're in Dana Point, we hope to welcome you back to our hotel. Please don't be bashful about asking any hotel for extra blankets if you need them.

10/10 Excellent

katrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 4 mars 2024
Hello Katrina: Thank you for your feedback and we're pleased you enjoyed your visit to the Marina Shores Hotel in Dana Point. Come back soon.

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Good option close to the Marina
The Best Western Plus Marina Shores is an older, but well-kept property. Rooms, bathrooms, and common areas were clean. Water temp and pressure in the morning were very good. Room had a nice little balcony. We asked for an extra housekeeping visit due to a spilled coffee incident and that was accommodated without hesitation. Starbucks and McDonald's across the street and many other food options also nearby. Walk to the marina is about a mile but do-able for adults.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 4 mars 2024
Hello Pamela: We are glad you enjoyed your visit to the Marina Shores Hotel in Dana Point and we hope to welcome you back on your next visit to our city. For sure, our hotel is centrally located with several dining options available within walking distance of the hotel. We're also centrally located to visit Laguna Beach, San Juan Capistrano, and San Clemente. Travel safe.

10/10 Excellent

Jan

Les points forts : Équipements
Room, service at reception
Séjour de 1 nuit en janvier 2024
Réponse de GM le 4 mars 2024
Hello Jan: Thanks for your feedback and we're pleased you enjoyed your stay with us. We hope to welcome you back to the Marina Shores Hotel soon.

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enough said.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 4 mars 2024
Dear Kenneth: Thanks for your feedback and we hope to see you again on your next visit to Dana Point. If there's anything we can do to make your stay more comfortable or enjoyable, please don't hesitate to let us know.

6/10 Satisfaisant

Colin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de GM le 4 mars 2024
Dear Colin: I'm sorry we didn't quite live up to your expectations during your visit to the Marina Shores Hotel. Please let us know what we can do better to earn your best rating during your next stay with us. Travel Safe.

8/10 Bien

manuel

Voyage en famille
Les points forts : Équipements
Séjour de 2 nuits en janvier 2024
Réponse de GM le 4 mars 2024
Dear Manuel: Thanks for your feedback. We appreciate your business and hope to see you again soon.

8/10 Bien

Lois

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3 nights in Dana Point
Comfortable, clean & very friendly staff. Stayed 3 nights. Breakfast wasn’t great but everything else was. Thought we might have road noise, but we didn’t! :)
Séjour de 3 nuits en janvier 2024
Réponse de GM le 4 mars 2024
Hello Lois: We appreciate your business at the Marina Shores Hotel and hope to welcome you back to our hotel on your next visit to Dana Point. Travel Safely.

6/10 Satisfaisant

Carol

Due to last minute complications we could not show up.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 4 mars 2024
Hello Carol: I'm sorry you were not able to stay with us due to changes in your plans. However, we hope that when you do actually stay at the hotel, we can earn your best rating. Travel Safely.

10/10 Excellent

Dora

Séjour de 1 nuit en janvier 2024
Réponse de GM le 4 mars 2024
Hello Dora: We appreciate your business at the Marina Shores Hotel when you stay in Dana Point and we hope we will be welcoming you back soon. Travel Safely.

8/10 Bien

Briana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 3 nuits en décembre 2023

10/10 Excellent

joel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Donald

Séjour de 5 nuits en décembre 2023
Réponse de GM le 4 mars 2024
Hello Donald: Thanks for your feedback and we hope to see you again soon. Travel safely.

10/10 Excellent

mike

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Denise L

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023