I truly wish I could share videos and pictures to show how disgusting the unit was the rental was. Check in was very easy and simple. When I walked in I felt bamboozled. The furniture was completely worn down,pillows had holes in them, but that wasnât the worse. The smaller couch had stains on the seat cushion from the left side to the right. Unsure what the stains were but I refused to sit on it. The bigger couch had the holes in the pillows, and it had juice like stains.The apartment reeked of dust, and dirt smell.I literally had to open the windows. The bedroom covers/pillow cases were filthy, and I mean filthy! The walls had stains all over, from the living room, bedrooms, even the closets. I did not want to live there for 5 days! I reached out to the host with my concerns, and was accused of phishing for a free stay. I had to explain to the host, that would allude to me wanting to actually stay there. Which I DID NOT. I explained to Vrbo.that a refund wasnât necessary if they could place my children and I somewhere else clean. They left it in the host hands, and the host refused to refund me. The host stated verbatim that even hotel, hospitals, and restaurants arenât perfect. Which is true, the difference is restaurants, and hotels would refund you, and let you go else where. The host offered to let the cleaner come out to clean 3x, when I asked if she was going to clean the couches, change the bed covers, sheets and pillows. They refused for safety.
