6/10 Satisfaisant
April T.
13 juil. 2025
Les points forts : Propreté
Hot Water Issue and Poor Communication Hindered Incredible Rental
Thereâs so much we loved about this rental. Located in cutest area, walking distance to shops & restaurants (Taquero!). Clean condo w/beautiful finishes & furnishings, modern decor, & so much space for our family of 5 (5 total bathrooms!- 2 full, 3 half baths). Kids (age 8,12,14) loved rooftop terrace. Room setup perfect- queen bedroom for us, 3 twin bedroom for kids. Comfy beds. Well-stocked kitchen: dishes, pots/pans, utensils, Nespresso machine w/ pods. 1st day we enjoyed showers w/rain heads, handheld wand, good water pressure/temperature. BUT 2nd day returned from long day at Six Flags tired & sweaty to discover NO hot water. The cold shower was especially traumatic for our special needs son & the whole ordeal made for a rotten end to a wonderful day. I immediately messaged the host, but never got a response. Next day after 2nd message & several hours, he replied with an apology (he was traveling) & a promise his maintenance team was on their way. They never came! We had no hot water for the remainder of our stay (2 full days). He has not offered to make it right in any way. We received poor/delayed communication from host the entire stay, including getting check-in instructions only an hour before arrival. If unavailable to communicate/address issues while traveling, he shouldâve made other arrangements. Other minor issues: blinds not functioning, master bathroom outlet not working, missing remotes to operate ceiling fans, several burned out light bulbs. Be forewarned.
April T.
Séjour de 3 nuits en juillet 2025