6/10 Satisfaisant
Brandie A., San Antonio, TX
15 août 2025
Les points faibles : Propreté
Overall I was pretty disappointed in our stay especially because this home accommodated everybody as far as bedrooms and the private pool and for the amount we spent the cleanliness was not up to par. Once we arrived the smell of the home was unpleasant, we were greeted by bugs on all levels of the home. I walked down the hall where all the bedrooms were located and could immediately see mold in all the showers from me just standing in the hallway. The photo of the shower pan was a picture after it was cleaned but the center drain in both showers were full of mold and around the bottom edges of the showers. The air filters were completely dirty, the pool was dirty and the couch on the 3rd main floor was dirty and missing a big piece of leather. The refrigerator smelt like fish and didn’t cool very well the washer smelt really bad. The main master bedroom on the 3rd floor was uncomfortable. Overall the house just felt gross and the first impressions just ruined our excitement especially because we were celebrating my mother-in-law’s birthday. There was also no hand towels in any of the bathrooms which they only left face towels to dry your hands.The house cleaners were sent out that day we arrived to clean the showers and to change the air filters which should have been done properly since we pay a cleaning fee. The pool person didn’t come to clean the pool until the morning we were checking out. The golf cart drove so slow & wouldn’t turn offa guy made fun of us on the road.
Brandie A.
Séjour de 3 nuits en août 2025