Our recent getaway stay at a hotel was far from the relaxing time we were hoping for.
Despite paying a premium price of 3700,- DKK for just one night, our stay was plagued with issues that could have easily been resolved. At check-in, our room wasn't ready and we had to wait an hour before gaining access. When we finally got to our room, we were disappointed to find twin beds instead of the double bed we had booked in a superior room with sea view. Despite explaining the issue to the receptionist, they were unhelpful and unwilling to resolve the problem.
The situation was eventually rectified after multiple interactions with the staff, but the process was stressful and left us feeling frustrated. At checkout, the clerk offered a discount, which was later overridden by a colleague. This, along with the staff's dismissive attitude, left us with a bad taste in our mouth.
We spent over 8,000,- DKK in just 24 hours, but the staff's lack of interest in providing good customer service made us feel as though our money wasn't valued. Our experience at this hotel was far from satisfactory, and we wouldn't recommend it. Instead, we would suggest seeking out a hotel where you'll be treated like a valued customer.
