2/10 Horrible
Kara B., Chicago
8 août 2025
We did not enjoy our stay at this unit and we would not rent here again. Unit was noisy due to residents above. Daily, you would hear loud walking and in the evenings, it sounded like someone was working out (jumping) and not only was it loud but caused a good amount of shaking and vibrating in our unit. Road noise was also very noticeable as well as the noise of food trucks as there is a Red Robin directly across from the unit – approximately 30 steps away. Later in our stay, construction started in a nearby unit which made the noise unbearable so we checked out early. We were in constant contact with management company who did nothing to help us. We sent videos with our complaints and they were ignored. We found mold inside the coffee maker which management replaced with a new one. We felt the hallway smelled and the unit often smelled like Red Robin due to the close proximity to the restaurant. A big complaint is that the master bedroom does not have a closet available for use. This was not disclosed in the property details and had it been, we would not have selected this unit for our 17-night stay. We complained to the management and their first comment was “well, we didn’t show a picture of it in the listing". After complaining, the mgmt company brought us a portable clothing rack to place in the bedroom. After numerous texts to management, we filed a complaint with VRBO as the management did nothing. We couldn't attach videos sent to mgmt co. These were sent to VRBO.
Kara B.
Séjour de 17 nuits en juillet 2025