Hall

Avis sur Sheraton Suites Chicago O'Hare

3.5 out of 5
Sheraton Suites Chicago O'Hare
6501 N Mannheim Rd, Rosemont, IL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 631 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 196 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 1005." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain, Vaudreuil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bon restaurant et très propre
Séjour de 1 nuit en février 2024
Réponse de Sheraton Staff. le 29 févr. 2024
Thank you for the feedback!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
No interest except the location close to the airport
Séjour de 1 nuit en janvier 2020
Réponse de Brandon le 23 janv. 2020
Thanks for taking the time to respond. Hope to see you soon.

6/10 Satisfaisant

PATRICK

Les points forts : Propreté et confort de la chambre
A proximité de l'airport
Hôtel de passage à proximité d'un aéroport. Accueil robotisé, hôtel pas si bien entretenu que l'on pourrait l'espérer (papier décollé dans la suite, pieds de lampe ébréchés ...). Vaut principalement pour sa proximité de l'aéroport car sinon le rapport qualité-prix n'est pas excellent.
Séjour de 1 nuit en octobre 2019
Réponse de Brandon le 6 nov. 2019
Thank you for taking the time to comment on your experience with us. Hope to see you again soon.

8/10 Bien

KATSUHIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sheraton staff le 26 mai 2024
Thank you so much for taking the time and sharing your feedback with us!We hope to see you again soon!

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks again for everything
Séjour de 2 nuits en mai 2024
Réponse de Sheraton staff le 21 mai 2024
Thank you for taking the time to share your feedback with us. We hope to see you again soon !

8/10 Bien

Theodore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 19 mai 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and hope to see you soon!

10/10 Excellent

Roberto, Panama

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solo está el aereopurto O’Hare
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Staff le 14 mai 2024
Thank you for your feedback!1

8/10 Bien

Marlon

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stop charging for parking
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 13 mai 2024
Thank you so much for sharing your feedback with us, we appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Danyelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is always clean and staff very friendly. Only criticism is removal of ottoman and automatic shutoff for tv. Everything else was great.
Séjour de 3 nuits en mai 2024
Réponse de Sheraton Team le 13 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Satisfaisant

KIM

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel is conveniently located near the airport. The building seems to be maintained fairly well. Only issue was our shower would only spray with the shower wand and the overhead shower head didn’t work. Our room was quiet and clean. Would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 12 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 5 mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

10/10 Excellent

Sean

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Open Attrium area!
Séjour de 3 nuits en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 3 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the Open Atrium area and had a fantastic experience at our hotel.Creating inviting and comfortable spaces for our guests to relax and socialize is important to us, and we're delighted that you appreciated the ambiance of our Open Atrium area.Your satisfaction means everything to us, and we truly appreciate your kind words and perfect rating. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back for many more 5/5 experiences in the future!

10/10 Excellent

Emali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Team le 5 mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

2/10 Horrible

Alexis

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I honestly will never stay at this hotel ever again. I was charged $627 TWICE when I checked in. The staff did nothing about it. Said it didnt show it in their system. I DID show them proof and they just brushed it off like it wasnt important even though that extra money they charged me was MY RENT MONEY AND THE ONLY MONEY I HAD TO EAT WHILE THERE. I went to the desk 3 times to speak to different people. No one would help me. They just didnt give a care at all. The next morning of my stay I was charged another $226!! I again went down to the desk, they did have a manager come speak to me and he said that was my charge for the first night. WHY WAS I CHARGED $627 TWICE THEN ANOTHER $226 MADE ZERO SENSE TO ME. He actually did help which I appreciated it, but I still have not gotten my $1300 back so that upset me even more. Then the day I was due to check out I was charged another $230 so I went down to the desk AGAIN and spoke with a supervisor. She said I was charged for the second night. AGAIN, WHY WAS I CHARGED $1300 MY FIRST NIGHT THEN CHARGED ANOTHER $500 FOR BOTH NIGHTS?? Nobody could explain it to me. They just acted like it was normal and wasnt important. My mom is the one recommended this place to me since she has stayed here before and she said they DID NOT do this to her. She was highly upset that they were treating me like this. I will say the room was really nice and clean. That was the only good thing about my stay. I am very disappointed in how I was treated!!
Séjour de 2 nuits en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 3 mai 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is extremely important to us, and we want to assure you that we take your concerns very seriously.We're deeply sorry for the billing discrepancies and the inconvenience this has caused you. It's unacceptable that you were charged multiple times for your stay, and we understand how frustrating and upsetting this situation must have been for you. Rest assured, we're investigating the matter thoroughly to identify what went wrong and to prevent similar issues from occurring in the future.Please know that we're committed to resolving this matter as quickly as possible and ensuring that you receive the refund you're owed.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We truly value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

CHANG HYUN

Séjour de 2 nuits en avril 2024
Réponse de Sheraton staff le 21 mai 2024
Thank you for taking the time to share your feedback with us. We hope to see you again soon !

8/10 Bien

Pei-Hua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is friendly. Room is clean. Quiet.
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Staff le 28 avr. 2024
Thanks for your feedback!

2/10 Horrible

Sugi

Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 17 mai 2024
Thank you so much for sharing your feedback with us!

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 28 avr. 2024
Thanks for your feedback!

10/10 Excellent

Barbara

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
all good . helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 27 avr. 2024
Thanks for the feedback!

8/10 Bien

FEISAL

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 24 avr. 2024
Thanks for the feedback!

10/10 Excellent

Cheri

Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 12 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ahmed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice rooms, clean courteous staff. Conveniently located near ORD
Séjour de 1 nuit en avril 2024
Réponse de Sheraton staff le 21 avr. 2024
Thank you so much for your feedback, we do appreciate your time and hope to see you again soon!

10/10 Excellent

mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 19 avr. 2024
Thanks for the feedback!

8/10 Bien

Ayman

Voyage d’affaires
Les points forts : Propreté et personnel et service
Shuttle takes time to arrive and the phone number provided for international flights is not helpful. The design of the hotel with open lobby to all floors makes it noisy to all rooms when there is an event downstairs.
Séjour de 4 nuits en avril 2024
Réponse de Sheraton Staff le 15 avr. 2024
Thanks for your feedback!

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 16 avr. 2024
Thank you for your positive feedback! We're thrilled to hear that you had a nice experience during your stay at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!

4/10 Médiocre

Kimberly

Les points forts : Personnel et service
Les points faibles : Propreté
Not the greatest experience.
Séjour de 1 nuit en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 15 avr. 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at Sheraton did not meet your expectations.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and make improvements where necessary.If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a positive experience at Sheraton.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Andrea

Séjour de 2 nuits en avril 2024
Réponse de Sheraton Team le 5 mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

8/10 Bien

Brandi

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 15 avr. 2024
Thank you for your feedback regarding your recent stay at Sheraton. We're glad to hear that your experience was okay overall.Your satisfaction is important to us, and we appreciate your rating of 4/5. If there are any specific areas where you feel we could have done better or if you have any suggestions for us to improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing Sheraton, and we hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Bien

Alessandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good option closer the airport!
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 13 avr. 2024
Thanks for the feedback!!

10/10 Excellent

Kawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is perfect. Shuttle to airport works out great for a one day excursion tot he city.
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 13 avr. 2024
Thanks for the feedback

2/10 Horrible

Shunlai, Rolling Hills Estates

Voyage en famille
Les points faibles : Personnel et service et équipements
I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 8 avr. 2024
I'm truly sorry to hear about your frustrating experience with the Sheraton during your layover at O'Hare Airport. It sounds like a very disappointing start to your return journey, especially after a long international trip with your family.Miscommunications and delays in shuttle services can indeed be very inconvenient and unsettling, especially when you've made efforts to confirm arrangements in advance. It's understandable that you expected better service from a reputable hotel chain like Sheraton.Thank you for sharing your experience, and I hope that your next travel experiences are much smoother and more enjoyable. If there's anything else I can assist you with, please don't hesitate to ask.

10/10 Excellent

Merry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So many restaurants to easily walk to! Hassle free shuttle to and from the airport! Super clean and what a big surprise when we opened the door to our room, it was HUGE!!!!
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 8 avr. 2024
It's wonderful to hear that you had such a positive experience with the Sheraton despite the initial hiccup with the shuttle service.The cleanliness of the hotel and the spaciousness of your room are also essential factors in ensuring a comfortable and enjoyable stay.Thank you for sharing your positive experiences, and I hope your future travels continue to be just as enjoyable.

10/10 Excellent

Alvaro Ignacio, Panama

Séjour de 2 nuits en avril 2024
Réponse de Sheraton Staff le 28 avr. 2024
Thanks for your feedback!

10/10 Excellent

Tate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en février 2024
Réponse de Sheraton staff le 7 avr. 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Khalid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice environment
Séjour de 1 nuit en avril 2024
Réponse de Sheraton staff le 7 avr. 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sheraton Staff le 4 avr. 2024
Thanks for the feedback!

10/10 Excellent

jae, palo alto

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 2 avr. 2024
Thank you for your feedback!

2/10 Horrible

Dorian

Séjour de 1 nuit en mars 2024
Réponse de Sheraton Team le 22 avr. 2024
Thank you so much for sharing your feedback with us, we hope to see you again soon!

8/10 Bien

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 2 avr. 2024
Thank you for your feedback!

10/10 Excellent

Siqin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got a bedroom and a living room with sofa. It also has a coffee machine. But a bit difficult to find the entrance and get in the hotel. Google map is surely misleading.
Séjour de 1 nuit en mars 2024
Réponse de Malack Shahata Front Desk Supervisor le 1 avr. 2024
Dear Siqin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the amenities in your room, including the separate bedroom and living room area with a sofa, as well as the coffee machine.However, we apologize for any inconvenience you experienced in finding the entrance and accessing the hotel. We understand that navigating to a new location can be challenging, and we regret any confusion caused by misleading directions on Google Maps. We will work to address this issue and provide clearer instructions for guests arriving at our hotel.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sheraton staff le 30 mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Alireza

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has a good vibe.
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Team le 29 mars 2024
Thank you so much for your feedback, we do appreciate your time!

10/10 Excellent

Najah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovedddd this property and very spacious. Food at the restaurant was very good!
Séjour de 1 nuit en mars 2024
Réponse de Sheraton staff le 28 mars 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time!

10/10 Excellent

James

Séjour de 1 nuit en mars 2024
Réponse de Malack Shahata Front Desk Supervisor le 27 mars 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Thank you for choosing us!

10/10 Excellent

Shaun, Hartland

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older property in good shape
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Team le 27 mars 2024
Thank you so much for taking the time ang sharing your feedback with us, we do appreciate your time and loyalty!

10/10 Excellent

Susan

Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 14 avr. 2024
Thanks for the feedback

2/10 Horrible

Jerimae

Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 14 avr. 2024
Thanks for the feedback

10/10 Excellent

Kotolisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Splendid!!!!!
Séjour de 2 nuits en mars 2024
Réponse de Sheraton staff le 26 mars 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time and loyalty!

10/10 Excellent

James

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice rooms. Reasonable price
Séjour de 1 nuit en mars 2024
Réponse de Sheraton staff le 25 mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

2/10 Horrible

Richard

Séjour de 3 nuits en mars 2024
Réponse de Sheraton staff le 25 mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!