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Avis sur Embassy Suites by Hilton Chicago North Shore Deerfield

4 out of 5
Embassy Suites by Hilton Chicago North Shore Deerfield
1445 Lake Cook Rd, Deerfield, IL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 956 avis sur 1511." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 1511." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1511." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1511." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 1511." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Siesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Staisy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great,clean and quite, as well as an amazing breakfast selection
Séjour de 2 nuits en mai 2024

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great experience
Séjour de 1 nuit en mai 2024
Réponse de GMJS le 21 mai 2024
We are so happy that you had a great stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

William

Les points forts : Propreté
Beer at the bar was stale.
Séjour de 2 nuits en mai 2024
Réponse de GMJS le 20 mai 2024
While we are happy you enjoyed an overall great stay, We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay with the beer served to you. I will personally investigate your concerns. The feedback from our guest is very important to us. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Eva

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 2 nuits en mars 2024
Réponse de GMJS le 14 mai 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jennifer

Everything was clean and great
Séjour de 1 nuit en mai 2024
Réponse de GMJS le 12 mai 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didnt like that breakfast wasnt served at 6 am .
Séjour de 1 nuit en mai 2024
Réponse de GMJS le 11 mai 2024
We are disappointed that we did not fully impress you. We apologize that our weekend breakfast hours are 7am- 10:30am since weekend guests come down to enjoy our full made to order breakfast later in the morning. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Marquatta

Les points forts : Propreté
Love
Séjour de 5 nuits en avril 2024
Réponse de GMJS le 8 mai 2024
Thank you for the lovely rating. We truly take pride in providing great customer service. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

shalin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall experience was very good.
Séjour de 2 nuits en mai 2024
Réponse de GMJS le 7 mai 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Armand

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff were very friendly and accommodating
Séjour de 2 nuits en mai 2024
Réponse de GMJS le 6 mai 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jeannette, Wilmette

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely A Very nice hotel. Clean, Great Food Service and Comfortable Beds and Space. Swimming in the morning before 10am is best. Family Friendly Place. Great Front Desk staff. Thanks 😊
Séjour de 1 nuit en mai 2024
Réponse de GMJS le 6 mai 2024
Thank you for the lovely review. We truly take pride in providing great customer service and it is wonderful to have you mention our fantastic team. It brings us great joy to know how much you loved your accommodations and that we met and exceeded all of your needs. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

2/10 Horrible

Christopher

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We checked in and we did a check for bed bugs like we do at every hotel we stay in. Sure enough we found one on one of the beds so we left immediately.
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 2 mai 2024
We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. We did have our pest control professional services team come out to inspect the guest suite and no bed bug activity was found. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

8/10 Bien

David

Voyage en famille
Les points forts : Propreté et personnel et service
Property shows signs of wear. Rooms are spacious and breakfasts are ample. Staff is very friendly.
Séjour de 2 nuits en avril 2024
Réponse de GMJS le 30 avr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Lourdes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 30 avr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

2/10 Horrible

Vicki

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nicole le 24 avr. 2024
I have reached out personally to you regarding your recent stay. I'd appreciate if you can share any details you may have for us regarding your stay.

2/10 Horrible

Chandra

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
Everything with checking in and out was fine,the breakfast was good the only issues I encountered was my room was cold from the time I checked in till leaving when called the front desk to tell them about the heat not working they sent a Maintenance guy that came within a reasonable time frame but didn’t do anything but laugh and ask when was I leaving and simply cut off the air and left and said the room will eventually heat up but it didn’t so I went to the front desk to ask for a blanket and without looking said there was no more ; the pool was okay but I couldn’t enjoy the hot tub because it was overcrowded with kids n babies that wasn’t supposed to be in there to began with as their parents sat around drinking beer and allowed their kids to run wild … on top of all the stares me and my family received from the yt people I felt very uncomfortable and as if my presence was unwelcome and issues was not seen to because of my color skin
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 30 avr. 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Ramsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved this hotel!
Séjour de 2 nuits en avril 2024
Réponse de GMJS le 19 avr. 2024
We’re truly delighted to know we have exceeded your expectations and you had a wonderful stay at the Embassy Suites Chicago North Shore, Deerfield. Thank you for the lovely review and we hope to welcome you back again when you return to the area

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a very nice place to stay. No complaints at all.
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 19 avr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very enjoyable stay. Only complaint is the fan in the bathroom didn’t work. Nice and clean with friendly staff.
Séjour de 3 nuits en avril 2024
Réponse de GMJS le 15 avr. 2024
We are so happy that you had enjoyable stay. We apoligize the fan did not work.Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Anastasiia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Small pool for such a big hotel. Can't swim in the evenings, there's no place to go (
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 15 avr. 2024
While we are happy you enjoyed an overall great stay, We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. We do offer adults only swim from 10pm-11pm.It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Carolyn

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 15 avr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Daisuke

Séjour de 1 nuit en avril 2024
Réponse de GMJS le 30 avr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

6/10 Satisfaisant

Jeffrey

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GMJS le 7 avr. 2024
It appears that you had an average stay. We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay!
Séjour de 2 nuits en avril 2024
Réponse de GMJS le 4 avr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Shantell

Séjour de 1 nuit en mars 2024
Réponse de GMJS le 30 avr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

brian, ingleside

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GMJS le 1 avr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Keith James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Hotel
Séjour de 5 nuits en mars 2024
Réponse de GMJS le 27 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Candace

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay with the friendly team at the embassy suites. The location is a little difficult as it’s fairly cut off from the neighboring areas but the team made up for it by going above and beyond.
Séjour de 1 nuit en février 2024
Réponse de GMJS le 25 mars 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Kathryn

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GMJS le 25 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GMJS le 25 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Lillian

Voyage en couple
I don’t like when I called the front desk and asked for an extra blanket I was told there is already a blanket in the room. The response should have been ok we will bring you a blanket.
Séjour de 1 nuit en mars 2024
Réponse de GMJS le 22 mars 2024
We are disappointed that we did not fully impress you. You are correct, we did not respond in the correct manner in regard to your request and we apologize. This is not typical of our hotel and front desk team, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quit
Séjour de 1 nuit en mars 2024
Réponse de GMJS le 15 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Neal, Anaheim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk and kitchen staff were very helpful.
Séjour de 3 nuits en décembre 2023
Réponse de GMJS le 15 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jalisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mars 2024
Réponse de GMJS le 12 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jeannette, Wilmette

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed this Hotel Everytime, Swimming pool, Early Breakfast 😁 for early risers. Family friendly 😁 Fitness Center 😁 Cooks Listen carefully for Omelette making. 😁 Extra Towels was needed and delivered in timely manner. 😁 I wish pool area had rubber mates on floor near areas where a slip could happen for elders who come in to watch& sit, More smiles at front desk please.
Séjour de 1 nuit en mars 2024
Réponse de GMJS le 11 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

mustafa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I come here every month at least twice, some rooms are nice others need some attention from the management.
Séjour de 1 nuit en février 2024
Réponse de GMJS le 4 mars 2024
We are so happy that you had enjoyable. Our management team will be made aware of your comments. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Milagros

Séjour de 2 nuits en mars 2024
Réponse de GMJS le 27 mars 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The complimentary breakfast was amazing and I absolutely loved the omelettes!! ❤️
Séjour de 2 nuits en février 2024
Réponse de GMJS le 4 mars 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved our awesome full made to order breakfast. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Home

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast and friendly staff.
Séjour de 1 nuit en février 2024
Réponse de GMJS le 29 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Inna

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en février 2024
Réponse de GMJS le 27 févr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Mark G

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super nice and helpful!! We where there for my son's graduation from the Navy and i thought it was a great and convinced area between the airport and base to stay. The breakfast was really good tbe 2 ladies that was cooking and keeping food out and cleaning did an excellent job plus the drinks at night was nice. I would most definitely stay again.
Séjour de 3 nuits en février 2024
Réponse de GMJS le 26 févr. 2024
We wanted to take this opportunity to sincerely thank you for your extremely favorable review and positive feedback regarding our staff and your stay! We are thrilled that you enjoyed your stay with us, and we were so very pleased to have you as our guest! We very much look forward to your next stay with us here at the Embassy Suites Chicago North Shore Deerfield.

10/10 Excellent

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GMJS le 26 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Vanetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de GMJS le 26 févr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Anadela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de GMJS le 26 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Kelly

Séjour de 1 nuit en février 2024
Réponse de GMJS le 26 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Takisha

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice place
Staff at check in were friendly. Nice touch to provide snack bag for kiddo. Room 629 needs a bit of TLC- toilet ran constantly, sink is separating from counter top, annd overall wear and tear of kid friendly room was noted compared to suite I had my first visit. Pool needed cleaning, all drains had hair clogged on them, the hot tub and pool had debris floating. There was a conference of some sort but not overly crowded for a weekend. Free nightly drink is decent, gets super crowded near 7pm. Haven’t done the nightly snack bar but appears to be a hit. Breakfast had someone checking tickets which is uncommon for what I usually experience but staff was friendly. Breakfast options were good, & staff super friendly. Staff, cost, great experience first visit, and not so bad experience this time means I’d stay again.
Séjour de 2 nuits en février 2024
Réponse de GMJS le 25 févr. 2024
While we are happy you enjoyed an overall great stay, we are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Vyacheslav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de GMJS le 25 févr. 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Markesha

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was helpful, hotel was super clean and the parking was free.
Séjour de 2 nuits en février 2024
Réponse de GMJS le 25 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de GMJS le 22 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing! The room was great!! Had a very special time on Valentine’s Day with my wife wink wink!!
Séjour de 1 nuit en février 2024
Réponse de GMJS le 20 févr. 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield