Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 316 avis sur 654." "
10 – Excellent
316
Note des voyageurs de 8 (Bien), d’après 256 avis sur 654." "
8 – Bien
256
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 654." "
6 – Satisfaisant
50
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 654." "
4 – Médiocre
25
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 654." "
2 – Horrible
7
9,0/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
10/10 Excellent
Carole
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All perfect 👍☀️
Carole
Séjour de 1 nuit en novembre 2023
Réponse de Sheila B le 29 nov. 2023
Thank you!We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Carl
23 avr. 2023
Carl
Séjour de 1 nuit en avril 2023
Réponse de Sheila le 26 avr. 2023
Thank you Carl! We appreciate your business & look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Shanie
Voyage d’affaires
12 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
…
Shanie
Séjour de 1 nuit en septembre 2022
Réponse de Sheila le 13 oct. 2022
Thank you ShanieWe are glad that you enjoyed your stay.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Francois
Voyage d’affaires
31 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francois
Séjour de 2 nuits en mai 2021
Réponse de Marie le 31 mai 2021
Dear Francois :
Thank you so much for taking the time to fill out this survey, we very much appreciate your time.
Thank you for the Excellent review we appreciate it so much.
We hope to see you again soon!
8/10 Bien
Claude, Shefford
Voyage d’affaires
26 sept. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon service malgré les circonstances de la pandémie.Propre et bien tenu.
Claude
Séjour de 2 nuits en septembre 2020
Réponse de Front Desk le 26 sept. 2020
Merci de rester avec nous. Nous apprécions vos commentaires.
10/10 Excellent
Claude
Voyage d’affaires
24 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de première qualité pour la région, upgrader dans mini suite
Claude
Séjour de 1 nuit en septembre 2020
Réponse de Marie le 24 sept. 2020
Thank you Claude for taking the time to fill out this survey, we very much appreciate your time!
Thank you for the awesome rating, we appreciate it as well.
Hope to see you again soon!
10/10 Excellent
Claude, Shefford
Voyage d’affaires
8 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon séjour. Très propre et le personnel vraiment dévoué . Très tranquille et lit très confortable.
Claude
Séjour de 2 nuits en août 2020
Réponse de Cayden le 11 août 2020
Hi Claude, thank you very much for taking the time to complete this review! Happy to hear your stay with us was enjoyable, we hope to see you again in the future!
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael a la reception tellement serviable et efficace bon dejeuner bon choix
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Marie le 1 mars 2020
merci beaucoup d'avoir pris le temps de remplir ce sondage. Nous apprécions beaucoup votre temps. Nous sommes très fiers de Michael car il est un grand atout pour notre entreprise et un excellent service client. Nous espérons te revoir bientôt.
8/10 Bien
STEPHANE
Voyage d’affaires
22 sept. 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
STEPHANE
Séjour de 1 nuit en septembre 2019
Réponse de Paige, Guest Services le 28 sept. 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again soon!
10/10 Excellent
Martin
7 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent pour affaire
excellent personnel acceuillant, dejeuner excellent pour un continental
Martin
Réponse de Sheila B le 20 mai 2018
Merci beaucoup. Nous apprécions vos commentaires de notre personnel et de nos offres de petit déjeuner. Nous partageons n'oubliez pas de partager avec eux. Nous nous réjouissons de vous accueillir à nouveau.
Sincèrement
Sheila Bateman - General Manager
4/10 Médiocre
jean rene, eynesse
5 mai 2015
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
moyen mais bien pour dormir
Motel de passage très impersonnel et vieillot très petit espace petit déjeuner mais propre et accessible
jean rene
Réponse de Sheila B le 25 juil. 2015
Thank you. We aim to provide a clean & comfortable stay with a safe environment. We are glad that you enjoyed our Breakfast and apologize if our staff seemed indifferent. They do care about all of our guests and unfortunately are not bi-lingual. Please do feel welcome to visit us again.
Sincerely,
Sheila Bateman - General Manager
4/10 Médiocre
Voyageur vérifié
12 août 2013
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
à ne plus réserver.
Voyageur vérifié
Réponse de Sheila le 14 déc. 2013
Please accept our Apologies for whatever occurred to cause your comment. We are deeply sorry.
Sincerely
Sheila Bateman
General Manager
8/10 Bien
Amy
Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is clean but there is a ethanol plant near by and it make the air smell awful. They hire must have a bad air exchange because the smell come right in the building and it was so gross.
Amy
Séjour de 2 nuits en mai 2024
10/10 Excellent
Gail
Voyage en groupe
13 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good coffee in lobby
Breakfast served before start time. Great for an early start
Gail
Séjour de 2 nuits en mai 2024
Réponse de Sheila B le 13 mai 2024
Thank you Gail for taking a moment to write a note about your stay. We are glad that everything was fine for you; yes, we open our breakfast a little earlier right now for our Birdwatching guests. They are up & out really early.Thank you for staying - we look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
2/10 Horrible
Bobbi-Lyn
11 mai 2024
Bobbi-Lyn
Séjour de 1 nuit en février 2024
Réponse de Sheila B le 13 mai 2024
Dear Bobbi-Lyn It appears that you are unhappy with a stay here in February? There are no messages & no indication of what went wrong. We can't help you, sorry. Please do speak with the Guest Agents or the Manager during your stay. Writing a review from a stay many weeks ago helps no one.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Robert
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Sheila B le 9 mai 2024
Thank you!We apprecaite your decision to stay with us.Sincerely,Sheila Bateman - General Manager
8/10 Bien
Helen
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient from highway.
Helen
Séjour de 1 nuit en mai 2024
Réponse de Sheila B le 9 mai 2024
Thank you for staying with us. We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Tanya
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have no complaints!!
Tanya
Séjour de 2 nuits en avril 2024
Réponse de Sheila B le 9 mai 2024
Thank you Tanya!We are glad that you chose to stay with us & that everything was to your satisfaction.Sincerely,Sheila Bateman - General Manager
8/10 Bien
John
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drive entrance was terrible. Poor access from street
John
Séjour de 1 nuit en avril 2024
Réponse de Sheila B le 17 avr. 2024
Please accept our apologies John but the driveway access is not in our control. Our property is too close to the intersection for our own access. We do share with Arby's & the Maples Retirement Residence. Our guests are very welcome to use those.Thank you for staying I hope that the rest of your stay was to your satisfaction.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Anne
8 avr. 2024
Anne
Séjour de 1 nuit en avril 2024
Réponse de Sheila le 1 mai 2024
Thank you Anne We are glad that you enjoyed your stay. Thank you for the 5 out of 5!We look forward to welcoming you again.SincerelySheila Bateman - General Manager
10/10 Excellent
Vince
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vince
Séjour de 3 nuits en mars 2024
Réponse de Sheila B le 17 avr. 2024
Thank you for staying! We appreciate your FIVE out of FIVE!Sincerely,Sheila Bateman - General Manager
8/10 Bien
Marvin
17 mars 2024
Les points forts : Propreté et personnel et service
Good breakfast
Marvin
Séjour de 1 nuit en mars 2024
Réponse de Sheila B le 17 avr. 2024
Thank you - we appreciate your comment about the Breakfast. It is a good one!We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Vaughn
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rolled right up to our door to park.
Vaughn
Séjour de 1 nuit en mars 2024
Réponse de Sheila B le 17 avr. 2024
Thank you Vaughn. We can easily overpack for every trip. Those rooms make access very easy.We look forward to welcoming you againSincerely,Sheila Bateman - General Manager
8/10 Bien
Candace
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to the 401, no complaints about the hotel.
Candace
Séjour de 2 nuits en février 2024
Réponse de Sheila B le 17 avr. 2024
Thank you!Sheila BatemanGeneral Manager
6/10 Satisfaisant
carla
4 mars 2024
carla
Séjour de 1 nuit en mars 2024
Réponse de Sheila B le 6 mars 2024
Thank you for staying, Carla. We hope that everything was to your satisfaction.Regards,Sheila Bateman - General Manager
10/10 Excellent
Chelsey
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was clean, quiet , welcoming
Chelsey
Séjour de 1 nuit en mars 2024
Réponse de Sheila B le 4 mars 2024
Thank you Chelsey for staying with us. We are glad that everything was satisfactory for you.We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Heather
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly and helpful staff.
Heather
Séjour de 1 nuit en février 2024
Réponse de Sheila B le 24 févr. 2024
Thank you Heather We are glad that you enjoyed your stay. And we appreciate your compliments to our staff!We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
Mickle
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, well appointed, front desk staff super. By booking with expedia no points available
Mickle
Séjour de 1 nuit en février 2024
Réponse de Sheila B le 14 févr. 2024
Thank you Mickle! We appreciate your compliments. You are correct. If the reservation is done through 3rd parties, then the reward points will not be granted by the hotel.We look forward to welcoming you again.SIncerely,Sheila Bateman - General Manager
10/10 Excellent
Maxine
28 janv. 2024
Maxine
Séjour de 1 nuit en janvier 2024
Réponse de Sheila B le 17 avr. 2024
Thank you!
10/10 Excellent
Chris
16 janv. 2024
Chris
Séjour de 2 nuits en décembre 2023
Réponse de Sheila le 18 janv. 2024
Thank you Chris!We are glad that you enjoyed your stay. Please join us again.SIncerely,Sheila Bateman - General Manager
10/10 Excellent
Shane
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 1 nuit en janvier 2024
Réponse de Sheila le 18 janv. 2024
Thank you ShaneWe are glad that you enjoyed your stay & we look forward to welcoming you again.SincerelySheila BatemanGeneral Manager
6/10 Satisfaisant
Ignatius
28 déc. 2023
Ignatius
Séjour de 2 nuits en décembre 2023
Réponse de Sheila B le 29 déc. 2023
Thank you for taking moment to write after your stay. It appears that you were disappointed as your scores to us are lower than our average. We are sorry for that. If there's something that you wish us to know, then I hope that you made mention during your stay.Thank you for your business. We hope that we have the opportunity to welcome you again.Sincerely,Sheila Bateman - General Manager
8/10 Bien
Marlene
Voyage en couple
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marlene
Séjour de 2 nuits en décembre 2023
Réponse de Sheila B le 29 déc. 2023
Thankyou Marlene!We are glad that you enjoyed your stay. Wishing you Happy Holidays & the best of the New Year!Sincerely,Sheila Bateman - General Manager
10/10 Excellent
JACQUELINE
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short and sweet
JACQUELINE
Séjour de 1 nuit en décembre 2023
Réponse de Sheila B le 27 déc. 2023
Thank you for staying JacquelineWishing you the best of the season - Happy Holidays!Regards,Sheila Bateman - General Manager
10/10 Excellent
Jo
Voyage en couple
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness and great staff!
Jo
Séjour de 1 nuit en décembre 2023
Réponse de Sheila B le 27 déc. 2023
Thank you for your compliments! Truly appreciated!We look forward to welcoming you again,Wishing you a Happy Holiday & the best of the Season!Regards,Sheila Bateman - General Manager
10/10 Excellent
Charles
2 déc. 2023
Charles
Séjour de 1 nuit en décembre 2023
Réponse de Sheila B le 27 déc. 2023
Thank you! We are glad that you enjoyed your stay.Wishing you the bes tof season - Happy holidays!Regards,Sheila Bateman - General Manager
10/10 Excellent
Robert
26 nov. 2023
Robert
Séjour de 1 nuit en novembre 2023
Réponse de Sheila B le 27 déc. 2023
Thank you - we are glad that you enjoyed your visit.Wishing you Happy Holidays & the best of the Season!Regards,Sheila Bateman - General Manager
10/10 Excellent
Paula
Voyage en couple
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff working the breakfast area were absolutely wonderful. They kept everything fresh, clean and were right there to assist with a great good morning smile.
Paula
Séjour de 1 nuit en novembre 2023
Réponse de Sheila B le 28 nov. 2023
Thank you for your kind words of our staff, Paula! We are grateful.We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
8/10 Bien
Hannah
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was a bit hot. But could control the temperature
Hannah
Séjour de 1 nuit en novembre 2023
Réponse de Sheila B le 13 nov. 2023
Thank you Hannah We are glad that you enjoyed your stay. We appreciate your business.Regards,Sheila Bateman - General Manager
6/10 Satisfaisant
Jerry
Voyage en couple
28 oct. 2023
Les points forts : Personnel et service
First floor double locks necessary on sliding doors opening onto parking lot gave us some apprehension . We were told after that this Inn housed homeless people . Kitchen staff in breakfast area were very nice .
Jerry
Séjour de 1 nuit en octobre 2023
Réponse de Sheila B le 30 oct. 2023
Thank you Jerry for taking a moment to share about your stay. The double locks on the patio doors are a CAA requirement for all hotels. And no, we are not the hotel that housed the homeless. That was a neighbouring faciity that has since closed & reopened as a Retirement Residence.We are glad that you enjoyed your stay with us & we look forward to welcoming you again.SIncerely,Sheila Bateman - General Manager
10/10 Excellent
Michael
27 oct. 2023
Les points forts : Équipements
Good location for us- quiet room with comfortable beds. Our room was clean , but tired. New carpet and a paint freshening would really make a difference. Very good front desk staff and an excellently run breakfast room - very clean and pleasant.
Michael
Séjour de 2 nuits en octobre 2023
Réponse de Sheila B le 30 oct. 2023
Thank you Michael!Great comments, we thank you!We look forward to welcoming you again.SIncerely,Sheila Bateman - General Manager
8/10 Bien
Geoffrey
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy on one night till after 1.30 Am we had to get upset with them
Geoffrey
Séjour de 3 nuits en octobre 2023
Réponse de Sheila le 25 oct. 2023
Please accept our apologies. There was a wedding group that was determined to continue their disruption in the hotel. We apologize for their lack of respect.Sincerely,Sheila Bateman - General Manage
10/10 Excellent
Natalie
Voyage en famille
22 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Checking in was great. The hotel was quiet. However checking out was a task. My cousin decided to pay half of our stay and because of this I was obligated to return to the front desk and present my credit card AGAIN for verification. I used that card to reserve the room, presented it when I checked in. It should not have been necessary when leaving. The response I got was that she needed to verify the card again. I’ve never had to do that before.
Natalie
Séjour de 2 nuits en octobre 2023
Réponse de Sheila le 25 oct. 2023
Tnank you, Natalie for writing a note to us. We do send our apologies. We have to be very careful with credit cards these days. There is so much opportunity for fraud & we only acted with our due diligence. We apologize for the inconvenience.Regards,Sheila Bateman - General Manager
4/10 Médiocre
Amanda
Voyage en famille
22 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Way too many people in the lobby past 12 pm blasting music, hollering and no staff to shut it down. No late check out, our room was downgraded because of a booking mishap. Would stay if I was in a pinch but would plan on another hotel my next visit to Chatham
Amanda
Séjour de 1 nuit en octobre 2023
Réponse de Sheila B le 25 oct. 2023
Dear Amanda Thank you for taking a moment to write a note to us. We are very sorry & extend an apology for those guests who chose to be so disruptive. It is very disrepectful when guests do this. We could have 6 people on our Front Desk - it would not make a difference. This is not a common thing for us to have such noisy nights. We do hope that you might consider trying us again. Hockey Team Seasonal Weekends are coming, so a call to the hotle in advance could assit in avoiding those nights. We do not mind guests asking about that.SIncerely,Sheila Bateman - General Manager
4/10 Médiocre
shel
Voyage en famille
21 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not worth $200/night, bad smells in room, floor was dirty, bathroom not proper, people smoking all sorts of things outside my room, talking past 12 am midnight, lots of noise early morning, not a lot of options in Chatham - I would stay elsewhere if possible - like a B & B.
shel
Séjour de 1 nuit en octobre 2023
Réponse de Sheila B le 25 oct. 2023
Dear Shel thank you for taking a moment to write about your stay with us. The building was 100% full, so it is hard to expect a really quiet building, especially on weekends. If you have concerns about housekeeping, then we ask guests to always bring this to our attention while staying with us. We can't help with that after your departure.We are sorry that we disappointed you.Respectfully,Sheila Bateman - General Manager
6/10 Satisfaisant
brian
19 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was ok but for 209.00 come.on.
brian
Séjour de 1 nuit en septembre 2023
Réponse de Sheila le 19 oct. 2023
Thank you Brian for taking a moment with your comments for us. We can't tell what room type or when you stayed to help you out. But we can always assist you at the Front Desk of the hotel to find the best rate for you. There are many details that we can provide that might be suitable to your travel plans. Please touch base with us next time.Thank you for staying.SincerelySheila Bateman - General Manager
10/10 Excellent
Diane
Voyage en famille, Voyage d’affaires
14 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was wonderful right down to the wonderful breakfast
Diane
Séjour de 1 nuit en octobre 2023
Réponse de Sheila le 19 oct. 2023
Thank you Diane! We are glad that you enjoyed your stay. We look forward to welcoming you again.Sincerely,Sheila Bateman - General Manager
10/10 Excellent
John
Voyage d’affaires
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was fine.
John
Séjour de 1 nuit en octobre 2023
Réponse de Sheila le 19 oct. 2023
Thank you John!Regards,Sheila Bateman - General Manager
8/10 Bien
Voyageur vérifié
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall pleasant, predictable stay. Quiet, clean, pleasant staff. Mattress a bit soft. Breakfast buffet covers the basics nicely but…. Plastic cutlery & cups - paper plates & bowls at the buffet as well as plastic & paper cups in the room is not acceptable.
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Sheila le 19 oct. 2023
Thank you for your note. Our plates & bowls are compostable. Our cutlery is as well, when we can get it. Supp;ies are difficult. The plastic cups are concerning; we haven't found a suitable & strong enough cup for those yet. We are glad that the ret of your stay was acceptable.Your observations are appreciated.Regards,Sheila Bateman - General Manager
10/10 Excellent
Matthew
Voyage d’affaires
5 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Matthew
Séjour de 1 nuit en octobre 2023
Réponse de Sheila le 19 oct. 2023
Thank you Matthew!We appreciate your businessRegards,Sheila Bateman - General Manager