Lobby

Beoordelingen van Motel 6 Buffalo, NY - Airport - Williamsville

2 out of 5

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 209 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 190 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 153 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 221 van 1002 beoordelingen" "

6,4/10

Netheid

7,0/10

Personeel en service

5,6/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Terrance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Iretta

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need microwaves and stoves
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 22 mei 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Paul

Positief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 17 mei 2024
Hi Paul,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 – Goed

Aryan

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 14 mei 2024
Hi Aryan,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

Benjamin

2 nachten verbleven in april 2024

6/10 – Redelijk

Sydney

Zakenreiziger, Reisde met familie
It was average compared to others I've stayed in.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Hi Sydney,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Aryane

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le motel était ABSOLUMENT DÉGOÛTANT. Urine dans la salle de bain, cheveux dans les draps, bain crasseux, tapis poussièreux, etc. De plus la personne à l’accueil ne semblait pas très sympathique… Je ne referai pas ce motel.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Aryane,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 – Ontzettend slecht

Andrea

1 nacht verbleven in april 2024
Reactie van Sophia CSR op 12 mei 2024
Hi Andrea,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Lauren

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Lauren,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 – Redelijk

Catherine

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Catherine,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Netanya

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
there were people all over the place at night playing very loud music and yelling till 2am, and it was an extremely uncomfortable experience as they were also just promiscuously staring in the lobby at late hours.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Hi Netanya,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 – Redelijk

Prakhar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Hi Prakhar,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

raymond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to dislike, decent location next to I90 and not far from local bus stops which i made much use of with a Buffalo metro transportation card-saved me a very significant amount of money. No need for me to catch a cab!!
5 nachten verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Raymond,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not the most updated hotel, but room was clean and its pet friendly with no additional charges. Beds are comfortable. Plenty of parking and nearby restaurants. For the price it’s the best we’ve stayed at in the Buffalo area.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Emily,Our team can't thank you enough for your five-star rating of our hotel. We are so glad to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 – Redelijk

Timothy

1 nacht verbleven in april 2024
Reactie van Sophia CSR op 26 apr 2024
Hi Timothy,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Brenda

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We secured our stuff. The cleaning lady did not come in todo our bed clean our room or take out garbage. Not impressed. The room was pretty clean when we entered but do the bed check towels and remove garbage at the very least.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 5 apr 2024
Hi Brenda,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

6/10 – Redelijk

Ahsanul

Reisde met familie
Negatief: Voorzieningen
Its an OK place for spending the night
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 4 apr 2024
Hi Ahsanul,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Uitstekend

Andre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No hassle check in
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 1 apr 2024
Hi Andre,Glad to see that you liked our check-in service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.

2/10 – Ontzettend slecht

marie

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
This is the most disgusting Hotel we have ever stayed at. Filthy Dirty, inside and out. The Front Desk Clerk was dirty and unkept. One bed was fine, the sheets had not been changed on the other bed. The whole experience was revolting. We tried to make other arrangements but everything was booked. We slept in our clothes and did not get under the covers for fear of bed bugs. I will be contacting the Head Office.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 1 apr 2024
Hi Marie,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 – Uitstekend

Tre

1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 31 mrt 2024
Hi Tre,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.

10/10 – Uitstekend

Sukhman

Positief: Staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 27 mrt 2024
Hi Sukhman,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 – Uitstekend

Misty

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The price was definitely a good rating, especially bc it was a actually very nice🙂
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 24 mrt 2024
Hi Misty,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

10/10 – Uitstekend

Andre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for shopping
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 20 mrt 2024
Hi Andre,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 – Uitstekend

Andre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable accommodations and friendly staff
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 20 mrt 2024
Hi Andre,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 – Goed

albert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is quiet and safe
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 7 mrt 2024
Hi Albert,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 25 feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Redelijk

Jennifer

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
The service people took forever to attend and were very grumpy.
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 23 feb 2024
Hi Jennifer,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was just great
Reactie van Sophia CSR op 25 feb 2024
Hi David,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 – Goed

Tiffani

2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Tiffani,We are glad you had a nice stay with us and we appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

2/10 – Ontzettend slecht

Noelle

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty their was dark in the corner
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 – Matig

Karen

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t recommend staying here
Guy at check in was incredibly rude Foyer stunk Elevator was sketchy shaking and rattling Rooms were not very clean Not very quiet no essentials other than a bar of soap and a couple towels ie no kleenex comforters pen paper etc
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Hi Karen,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

6/10 – Redelijk

Steve

2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Steve,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Kirsten

There are people screaming and fighting in the hallway, like I am afraid for my life screaming. I am going to demand my money back this is insane.
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 18 feb 2024
Hi Kirsten,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

4/10 – Matig

Nathanial, Moravia

Positief: Personeel en service
Well the bathroom snelled like someone had been smoking in it which it was a non smoking room
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 18 feb 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Sandra

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 16 feb 2024
Hi Sandra,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 – Goed

Daniel

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 18 feb 2024
Hi Daniel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Redelijk

Susan

Reisde met familie
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 16 feb 2024
Hi Susan,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Besides the weed smell it’s a great place
Room needed microwave and working refrigerator. Room was serviced only one night out of three. Some rooms smelled like weed even when you pass by.
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 15 feb 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 4 feb 2024
Hi David,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 – Goed

Kimberly

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 30 jan 2024
Hi Kimberly,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 – Ontzettend slecht

Christine

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 28 jan 2024
Hi Christine,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Delores

4 nachten verbleven in januari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Delores,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Arthur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough snow cleanup in the parking spots
3 nachten verbleven in januari 2024
Reactie van Sophia CSR op 23 jan 2024
Hi Arthur,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Andre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and accommodating staff!
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 23 jan 2024
Hi Andre,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 – Goed

Mahebul

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 21 jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Goed

Jamie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 15 jan 2024
Hi Jamie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 – Ontzettend slecht

Winston

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No Internet, Telephone doesn't work, No soap, No microwave, No breakfast, Limited towels etc.. You get what you pay for.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 15 jan 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 – Goed

Waylon

Positief: Netheid, personeel en service
My dog
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 15 jan 2024
Dear Guest,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

raamah

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 – Uitstekend

Tre

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 9 jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.