Dear Stephanie,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting the Renaissance Brussels on your recent travel to the city and for taking the time to share your experience on Expedia platform. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.I am pleased to read that you had a pleasant stay on this occasion. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 4 out of 5. I acknowledge that 4 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment and as I always value our guest's feedback to constantly look at improving of our service offering, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I sincerely hope that your future travels to Brussels will continue to include our Renaissance Hotel for a more enjoyable stay. Until then, I wish you a lovely summer time ahead.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Eco Schulte,Warm greetings from Renaissance Brussels Hotel!May I thank you for staying at Renaissance hotel on your recent travel to Brussels and for going to the trouble of sharing your experience on Hotels.com, which I sincerely appreciate as I genuinely welcome every guest's feedback in a constructive manner on continuously improve our guest's experience.However, I understand that your recent stay experience was not up to your expectation as you have scored us 6 out of 10. I noticed from your comment that you have experienced some noise inconvenience from the neighboring rooms. I sincerely empathize with your feeling and humbly apologize for any discomfort created on this occasion as this is certainly not the type of experience, I would like us to provide to you. While you may understand that we cannot control the behaviors of other guests, we always try to communicate with all guests to be mindful and respectful of the sleep and rest from all our guests. Meanwhile, we are empowering our team to offer a room move to our guests should they wish in order to avoid further inconvenience or distress from any neighboring room. Should that not being extended to you on this occasion, I humbly apologize and we will re-emphasize to our team to always offer a room move in order to ensure a more comfortable stay for you and other guests in the future. I hope this will bring you comfort and re-assurance that your experience matters to me and my team.In spite of any disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more seamless and pleasant stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Philippe,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance Brussels for your recent travel to the city and for taking the time to share your experience. I am delighted to read that you have thoroughly appreciated your time with us. I trust you had a safe travel returning home and my team and I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear valued guest,Warm greetings from Renaissance Brussels Hotel!May I thank you for selecting Renaissance Brussels on your recent travel to the city and for going to the trouble of sharing your experience. As I have joined this hotel couple of months ago, I genuinely welcome every guest's feedback in a constructive manner as it helps us to reflect on our current service standard and look at ways to improve our guest's experience in the future. As such, your opinion is very valuable to me and my team.However, I understand that your recent stay was not up to your expectation and noticed from your comment that you were unhappy with the current condition of the rooms, with the comfort of the pillows, the water temperature in the shower and the cleanliness level. I sincerely empathize with your feeling and deeply apologize for the negative impression created on this occasion as this is definitively not the type of experience, I would like us to provide to you about the hotel. While I honestly do not have any excuse for the service shortfall, rest assured that I have shared your feedback with our Director of Engineering as well as our Executive housekeeper in order to review your constructive feedback and take the appropriate corrective actions with regards to the water temperature in the shower as well as re-emphasizing on the cleanliness standard to all our chambermaids as I genuinely believe this being the foundation and minimal expectation from any guest.With regards to the condition of the pillows, please be informed that, while we have replaced all the beds and mattresses in all our guestrooms last month, we are in the midst of replacing the pillows as well. Unfortunately, this was delayed as we are dependent to our suppliers. Nevertheless, we aim to have the pillows replaced in the coming weeks and ensure a more restful time for all our guests. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me and my team. In spite of your disappointment, I sincerely look forward to welcoming you again at Renaissance Brussels and ensuring a more seamless and pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Ali,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly enjoyed the stay and particularly appreciated the cleanliness standard in place at our hotel. As we are moving away from the pandemic and returning to normalcy, your genuine and positive feedback is truly appreciated. We look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Alexandre,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance Brussels on this occasion and for taking thew time to share your experience, which we sincerely appreciate. As we continue to move away from the pandemic after an unprecedented challenging two and half years, and its new set of challenges, particularly in terms of shortage of manpower, I genuinely welcome our guest's feedback in order to reflect on our customer experience and look at ways to improve the service delivery.While I understand that your recent stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, and as I always welcome our guest's feedback in a constructive manner, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, we sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Gaelle,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly appreciated your time with us, and in particular the warm welcome from the reception team, the cleanliness and the swimming-pool facility. I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us on your future visits. Until then, I wish you a wonderful festive season and a Happy New Year ahead on behalf of the Renaissance Brussels team!With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear christophe,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance Brussels on your recent travel to the Belgian capital. I am glad to learn that you have enjoyed the hotel facility, in particular the swimming-pool, the convenient location and above all the warm and friendly service from our young team. Thank you for taking the time to share your experience on Hotels.com which I sincerely appreciate and I hope to welcome you again and ensure another pleasant stay at Renaissance Brussels on your next visit to the city. Until then, be well and stay safe!With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Mehdi,Warm greetings from Renaissance Brussels Hotel!Thank you for considering to stay at Renaissance Brussels on your recent travel to the city and for taking the time to share your experience on Hotels.com. I am pleased to learn that you has a fantastic time with us. I hope you had a safe travel back home and we look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another amazing stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Nolwenn,Warm greetings from Renaissance Brussels Hotel!Thank you for staying at Renaissance Brussels on this occasion and for taking the time to share your experience. I am glad to learn that you have enjoyed the stay and appreciated the hotel's convenient location and proximity to the city center, the spacious room, the swimming-pool facility and the friendly and helpful service from our team. In the meantime, I was terribly sorry to read about the inconvenience caused by the air-condition but understand that my team has promptly address the issue to your satisfaction. Thank you for your kind feedback and I hope that your future travels to Brussels. Until then, be well and stay safe!With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear philippe, Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels. I am pleased to learn that your stay experience was overall up to your expectation. Thank you as well for taking the time to share your experience on Hotels.com. While I understand that your stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet, I genuinely believe there is room for improvement. As there were no additional comment added to the score, and in order for me and my team to look at ways we could improve our guest's experience, I will highly appreciate if you could kindly share any additional detail about your time with us that could be further improved. Thank you in advance for any further comments you may wish to provide. In spite of any disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Ghizlane, Warm greetings from Renaissance Brussels Hotel! May I thank you for staying at Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience. I am glad to learn that you have greatly enjoyed your time despite the little walk to the Grand Place. I hope your future travels to Brussels will continue to include Renaissance hotel to ensure another pleasant time in the Belgian capital. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Saad, Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience. However, I understand that your stay was not up to your expectation. I noticed from your comment that you were unhappy with the comfort of the bed, with the price of the breakfast as well as with the check-in that took too long. I sincerely empathize with your feeling and apologize for the disappointment and discomfort this has created to you. As we are moving away from the pandemic and travel is resuming to some sort of normalcy, I certainly recognize that a comfy bed is important for a restful night. Thus, please be informed that we are going to replace one third of the bedrooms within the first week of July as we expect the deliver from our supplier and as we progress in phases, all the rooms will be completed with brand new beds and mattresses by no later than February 2023 as we are dependent to the manufacturer's production schedule. With regards to the breakfast, I appreciate your honest comment. In spite of a challenging period caused by the disruption of the supply chain, we are looking at revamping the breakfast offering by creating a full-American breakfast as well as a continental breakfast as we understand from the voice of our customers that there is a growing demand for options. Meanwhile, we are also reviewing the entire breakfast offering in order to further enhance the selection and look at ways to cater to our guest's expectation for more bakeries, or hot options, vegetarian options, gluten free and more. Allow us a little time to have this in place as we are currently struggling with the consistency of the supplies from our local and regional suppliers but we aim to improve the breakfast experience as we move forward to ensure a greater satisfaction to you and all our guests in the future. Finally, pertaining to the check-in and check-out process, I acknowledge that a seamless arrival and speedy check-in sets the tone for the rest of the stay. As we are moving away from the pandemic, we are unfortunately facing a severe shortage of manpower in the hospitality industry across Belgium and Europe, coupled with various team members being unwell and not able to come to work, we are currently short of staff to provide the genuine, friendly and efficient service that our guests are familiar with. In the meantime, many of our old associates have left the hotel industry to work in a different industry or do something completely different. Despite the fact that there is a shortage of 65,000 people for hotels and restaurants right now in Belgium, rest assured that we are doing our utmost to re-hire, re-train and bring our new comers up to speed. In the meantime, we have also identified the opportunity for improvement on the check-in and check-out process. As such, we have recently invested into passport scanners and an e-registration process that wi

Dear Sabine, Warm greetings from Renaissance Brussels Hotel! Thank you for choosing to stay at Renaissance Brussels on your recent travel to the Belgian capital and for taking the time to share your experience. I am thrilled to read that you have thoroughly appreciated your time with us. I hope you had a safe travel back home and we look forward to welcoming you again at Renaissance Brussels Hotel and ensure another enjoyable stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Anonymous reviewer, Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels. I am glad to learn that your stay has exceeded your expectation and you have thoroughly appreciated your time with us. I hope your future travels to the Belgian capital city will continue to include Renaissance hotel so that we can ensure another blissful moment with us. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Sophie Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve the guest's experience in the future. On that note, I am delighted to read that you have thoroughly appreciated your time with us. I hope your future travels to the Belgian capital will continue to include a stay at the Renaissance Brussels Hotel for us to ensure another blissful stay with us. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear nicolas Warm greetings from Renaissance Brussels Hotel! May I thank you for staying at Renaissance hotel on your recent travel to Brussels. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the cleanliness standard in place at the hotel, the quietness along with the hotel facilities. I acknowledge your comment about the access to the parking which was a little narrow. Kindly be advised that as we are currently replacing the parking entrance doors, the way is currently narrowed to maintain a safe access and once the doors will be replaced, this will allow ample space for our drivers to safely enter and exit the parking. Please bear with us for the time being until we can have this project completed. Once again, thank you for your recent stay with us and we look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another pleasant stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Myriam, Warm greetings from Renaissance Brussels Hotel! May I thank you for choosing to stay at Renaissance Brussels on your recent travel to the city and for taking the time to share your experience on Hotels.com. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future. However, I acknowledge from your survey and score that your stay was not quite up to your expectation as you have scored us a 6 out of 10. Naturally, I have called for an investigation, trying to retrieve any feedback you may have shared with our team, but speaking with our Duty Manager and reviewing our log-book recording all guest's feedback, I understand that no comment has been raised to our team during your stay or upon your departure. It is very unfortunate that you had you leave our doors disappointed and dissatisfied on this occasion. Nevertheless, I always value our guest's feedback, the good, the bad and the ugly as it help us to improve. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide. In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Cedryck, Warm greetings from Renaissance Brussels Hotel! May I thank you for selecting Renaissance hotel on your recent travel to Brussels and for going to the trouble of sharing your experience with me. As I have recently joined the hotel, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future. However, I understand from your survey that your stay experience was not up to your expectation. I noticed from your comment that you were unhappy with the room as you found bedbugs. At the onset of this email, allow me to extend my unreserved apologies for any negative experience you had on this occasion. I sincerely empathize with your feeling as this is certainly not the type of experience I would like us to provide to you, nor to any guests. Naturally, I have called for an investigation following your feedback provided to our Duty Manager on the day of your stay and, as per our standard in any alleged bedbug case, we have sealed off the concerned room, the adjoining room and the room above and below and called the pest control company to immediately intervene and take the appropriate corrective measures. Meanwhile, I would like to genuinely re-assure you that we did not receive any other bedbug issue reported from other guests, being it from the neighboring rooms or the floors above and below despite the hotel running close to 70% occupancy over the Christmas and New Year period. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me. In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit and ensure a greater experience on your next ones. If I can be of any personal assistance, please do not hesitate to contact me directly at your convenience. Until then, be well, stay safe and have a wonderful new year ahead! With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Caroline, Warm greetings from Renaissance Brussels Hotel! Thank you for choosing to stay at Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience. As I have recently joined the hotel, I genuinely welcome every guest's feedback and look at ways to enhance our guest's experience. While I understand that your stay was overall up to your expectation, I also noticed that we have the opportunity to further improve your future stays as you have scored us 8 out of 10. I acknowledge that 8 is a good score, yet I genuinely believe there is room for improvement. As there was no additional information about your stay, and in order for me and my team to look at ways we could ensure a more seamless time with us on your future visits, I will highly appreciate if you could kindly share any detail about your stay that we can further enhance. Thank you in advance for any additional comments you may wish to provide. In spite of any disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a greater experience on your next ones. Until then, be well and stay safe. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Cher client, Merci beaucoup de nous donner votre avis, nous sommes toujours prêts à nous améliorer. Nous nous réjouissons de vous accueillir lors de vos futurs séjours.

Hello dear guest, we really appreciate your feedback. We'll be happy to welcome you once again in the near future. Kind regards.

Dear Jerome, Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your experience with me. As I have recently joined the hotel, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve the guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us. I hope you had a safe travel back home and we look forward to welcome you again at Renaissance Brussels Hotel and ensure another enjoyable stay filled with gracious Belgian hospitality. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Yann, Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels and for going to the trouble of sharing your experience. However, I understand that your recent stay was not up to your expectations and noticed from your comments that you have experienced some inconvenience with a long queue upon your arrival, with the check-in process that was not smooth, with the cleanliness of your room, the food tray in front of your door not being removed quickly, with the air-condition in the room, the swimming-pool not being available on this occasion as it was fully booked by other guests and with the lack of helpfulness from the receptionist with regards to your request for information for a Covid test. I sincerely empathize with your feeling and deeply apologize for the poor impression created on this occasion. Rest assured that this is in stark contrast with the genuine, friendly and anticipatory service spirit that our team and the hotel is known for. While I do not have any excuse for the service shortfall from our team, I genuinely welcome your constructive feedback and will review them with our senior leadership team and take the appropriate action to remedy such shortfall in the future. With regards to the queue at the check-in and the swimming-pool not being available, allow me to transparently share that with the festive season, and in spite of the current pandemic, we have experienced a surge of bookings right after Christmas period with a large number of guests making reservations on the same day and arriving at the hotel an hour later causing some challenges for our team to provide a greater service to our guests. Additionally, with regards to the swimming-pool, I fully acknowledge that a large number of our leisure and family travelers are selecting Renaissance hotel for our pool and sauna facility to relax during their stay. Unfortunately, with the current pandemic and due to the current regulations imposed by the local authorities to reduce the spread of the virus by maintaining a social distancing, we are mandated to have a 30-minute slot availability for each room so that the guests and their family can enjoy the pool safely. I certainly recognize that this may not be ideal as we are not able to service all guests within a 12 to 14 hours pool operations during the weekends. Please bear with us during this period as we try our very best to look after our guests while prioritizing your safety and well-being, which remains of paramount importance during these critical times. In the meantime, and in order to secure a time slot and avoid disappointment, we do invite our guests to book a time slot at the swimming-pool prior to their arrival and I know that a good number of our guests are doing so in order to ensure they have the time slot secured for them. While this may not take away any negative feeling from your last stay, I hope it will bring you comfort and re-assur

Dear john, Warm greetings from Renaissance Brussels Hotel! Thank you for staying with us at Renaissance hotel on your recent travel to Brussels and for sharing your experience. As I have recently joined the hotel, your feedback is important to me in order to assess our current service offering and look at ways to improve in the future. I understand from your feedback that you have experienced some inconvenience with some delay for your check-in, with the service provided by the receptionist and with the room service tray in front of your door that was not removed for some time. I fully empathize with your feeling and humbly apologize for the poor experience created on this occasion. This is certainly not the type of experience I would like us to provide to you nor to our guests. Rest assured that I will discuss the check-in issue with our Front Office Manager as well as the food tray removal process with our Food & Beverages Manager and take the appropriate corrective measures to avoid such re-occurrence and disappointment in the future. Please bear with me and my team as we continue to navigate through this pandemic while re-training our team to deliver a better experience to our guests. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me. In spite of your disappointment, I sincerely hope that your future travels to Brussels will condition to include Renaissance Hotel and we will have the opportunity to remedy any poor impression left from your last stay. Until then, I wish you a happy Festive Season and a Happy New Year! With kind regards Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel and Marriott Executive Apartments Brussels

Dear Marie-Astrid, Warm greetings from Renaissance Brussels Hotel! Thank you for selecting Renaissance hotel on your recent travel to Brussels and for taking the time to share your stay experience. I am delighted to know that you have thoroughly enjoyed your stay with us and we look forward to welcome you again and ensure another blissful moment on your next visits. With kind regards Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel and Marriott Executive Apartments Brussels

Nous vous remercions de votre feddback positive

Nous vous remercions de ce feedback positive

Merci pour le feedback

Bonjour, Nous vous remercions d'avoir pris le temps de remplir vos commentaires. Nous transmettons ceci au département concerné.

Nous vous remercions pour votre feedback et nous esperons vous revoir bientot

Nous vous remercions pour votre feedback et nous allons informé les départements concernés.

Thank you for your feedback and we hope to see you again.

Bonjour cher client. Nous apprécions vos aimables commentaires. Nous espérons vous voir bientôt. Cordialement,

Hello dear guest, Thank you for staying at the Renaissance Brussels Hotel. We are happy to receive your feedback. Kind regards,

Thank you for your feedback!!

Thank you for your feedback. We hope to see you soon.

Thank you for your feedback. We hope to see you back soon.

Nous sommes tristes d'apprendre que vous n'êtes pas satisfait des mesures prises et nous ferons de notre mieux pour continuer à nous améliorer. Merci pour votre avis

Thank you

Merci pour votre feedback! Nous ferons notre mieux pour améliorer.

Thank you for the feedback!

Dear guest, Thank you for your feedback. We hope you enjoyed the stay with us.We will be delighted to see you again. Kind regards