The reception staff were very friendly and helpful. A special thank you to Sarah who did our initial check in, passport checks etc. and explained all the usual information guests require when staying in a new city/town. Our room was clean and bright and overlooked the garden area. Some websites are describing this hotel as having city views. This is not the case, there are no rooms with city views at this hotel. Tea and coffee making facility would be a a welcome bonus, especially after a days travelling.