Pensions in Borðeyri

'The staff was no where to be seen. When we arrived, it turned out that we should have received an email with door number and lock box code, but we have never received it. We tried to call the posted phone number 5 times, and they never answered, We sent them a message via Expedia but received no answer. We waited for 30 minutes in despair, then a older woman showed up, she knew my name, and gave me a form to full in, however, she pretended not to understand English, not Spanish, Russian, German...