The property was nice and the staff was very nice. The carpet in our room had crumbs on the floor but the bathroom was clean. The lobby was clean but the elevator wasnât the cleanest
Overall, the staff and property were excellent. The only issue with our stay was the breakfast. None of the foods that were supposed to be hot, were cooked. ALL of the hot foods, from eggs and sausage, etc, were all served unwarmed.
Quiet, comfortable, very clean. Did not use the pool area. The only problem was at breakfast there was no hot water for the tea bags, none of the offered drinks were sugar free (for diabetics).
Beds still had pet hair all over from previous guest, sofa bed was so dirty! Woke up to a bug on my pillow! My head started itching after leaving.. at my next pit stop I found a bug in my hair again! Hair dryer had so much dust collected on it- such a hazard! Overall very unclean, by far the worst hotel stay weâve been too.
The lighting was poor in the bedroom and had missing light bulbs, they had turned the heat to 87 and blamed in on the previous guest, meaning house cleaning must not had entered the room if they were honest
Hair on our bedding, clumps of hair around the pool as well. We checked into our room and left our belongs and left. We came back and our room key didnât work- someone else had been in our room. Hotel had over booked and they were giving already occupied rooms to new people checking in. Around midnight, their computer system crashed and they called and woke us up to confirm who was staying in the room. Room was booked through Expedia so hotel would not honor government discount, even though the manger at check-in said they would. Shower water was warm but never hot enough for a comfortable shower.
Location was good. Potential for a great hotel.. rooms are spacious but not clean had to ask for extra sheets to cover the couch as it was filthy and full of stains. Bedding had multiple stains. No hot water staff was extremely rude and short with everyone. Pool was cloudy and gross. Elevator smelled like mold and was filthy the entire time. There was an alarm going off in the middle of the night and when the front desk was called we were met with a very disrespectful response and even one time the front desk personnel just hung up after saying â I know itâs going off again!â
For this I would never recommend this hotel.
They had no idea what room we reserved and tried to put us in a lesser one than what we purchased. Blamed it on the cleaning staff. Will not be staying here again.