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Avis sur SureStay Plus Hotel by Best Western Lehigh Valley

3 out of 5
SureStay Plus Hotel by Best Western Lehigh Valley
300 Gateway Dr, Bethlehem, PA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 298 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 119 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 88 avis sur 1003." "

7,4/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Bien placé. Pas bruyant. . Bon déjeuner. Pas de tapis dans la chambre , un plus. Hôtel en rénovation. Tapis dans les corridors vieux. Belle piscine. Air climatisé bruyante
Séjour de 1 nuit en août 2019
Réponse de dom le 23 août 2019
Thank you for your feedback, we appreciate your business. We are working hard to fix these issues

10/10 Excellent

Josée

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de dom le 7 août 2019
Thank you for a great review, we appreciate your feedback.

10/10 Excellent

Marc

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Shakiera

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The room was dirty and the floor material was a accident waiting to happen.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

James

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property was a flashback to the old 70s motels. Very outdated. Don’t expect much.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Annette

Les points faibles : Propreté et personnel et service
Upon my arrival I smelled mold, I'm highly allergic. Hallways are dark and there are no elevators to the second floor. Had to carry my luggage up one flight. My rooms view, a ripped curtain and dirty windows.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Julian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The toilet bowl was very short. The shower curtain had mildew. The carpeting looks worn. Lots of dogs at the hotel due to a dog show on the premises as a result some barking during the night.
Séjour de 1 nuit en mai 2024
Réponse de Jeff S le 21 mai 2024
thank you for taking a moment to tell us of your experience. Your comments will be shared with our housekeeping & maintenance teams to put improvement plans in place so we can provide a better experience for our guests.

2/10 Horrible

Brittani

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When me and my family arrived to check in at 4 was told our rooms was not ready 10-15 mins turned into 45 mins there is no elevator room door would not open stood in the hallway for additional 15 mins waiting for maintenance and the young lady at the front desk was not pleasant at all never again
Séjour de 1 nuit en mai 2024
Réponse de Jeff S le 21 mai 2024
Brittani,Thank you for bringing these concerns to my attention. On behalf of our entire team please accept our apologies, we certainly can do better than this. Your feedback will be shared with our team and used as a tool to improve our service for all our guests.

8/10 Bien

Sandra

Séjour de 3 nuits en mai 2024

2/10 Horrible

Tyler

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ROACH I repeat a roach was found crawling over my foot and I told front desk and no accommodations were presented!!!! The front desk lady spoke very loudly and pretty much told everyone in that front lobby my room number!!!! RUN
Séjour de 2 nuits en avril 2024

4/10 Médiocre

ERIC

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was small bathroom was falling apart. Cracks in the walls and ceiling
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Peter

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathroom sink would not drain properly and when it did drained on to bathroom floor. Pool side/garden door had no chain to secure door and no key card would open door despite numerous cards being reprogrammed. Door from inside hotel did not work either and had to be propped open with an ashtray. I checked in Friday and left Sunday and door was like that for 2 days.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Paula

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel was filthy. The grounds were unkempt and not taken care of. The key cards did not work. When asked for towels they told us they did not have anymore. The toilet and sink were not working properly. I’m actually going to reach out to the property to make a formal complaint.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Hugo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has a vintage feel to it that I like. The staff is professional, friendly, and responsive to my needs. (Which isn’t a whole lot because everything is in order). Parking is convenient. Ive stayed there 3 times in the last year its my “go to hotel” when I go visit Bethlehem. Its near a freeway so shopping is aprox 10-15 min drive. I just hope they dont raise the prices because of this review! Lol
Séjour de 7 nuits en avril 2024

4/10 Médiocre

Roberta

Séjour de 1 nuit en avril 2024
Réponse de Jeff S le 21 mai 2024
Thank you for taking the time for our survey. This survey is used to implement changes and improvements so we can provide a better experience for our customers going forward.

8/10 Bien

Wayne

Voyage d’affaires
The Receptionist Are very friendly and helpful.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Glory, Willimantic

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were not allowed to do early check in (even tho there were plenty of rooms) bathtub was dirty and faucet handle was broken. Hallways were very dirty, breakfast was horrible. Asked for the laundry room and was told Inhad to walk to the hotel next door to do laundry. Way too Many guest complaining… We were a family of 4 (two children) would NOT stay there again.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Gina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We arrived for check in and provided our room. We were able to access the outside entrance w key card; however, the key didn’t wok in our door. Went to front desk to advise. Was told maintenance needed to reprogram the door. Waited over 10 mins. Went back downstairs, mind you there is no elevator at this location. Asked for a new room, which I feel they should have provided once I mentioned that the key didn’t work. It was well after the 4:00 check in time that we were checking in. Maintenance did however come and reprogram our original room we stayed in that room. The towels had some staining on them and there was visible mold around shower tiles. The tub spigot leaked. The breakfast was a hot breakfast with multiple choices. We have stayed here before and never had these issues prior.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Malaysha

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Room was fairly clean. No housekeeping the entire stay. It was hair on the towels they had in the bathroom. It was an okay stay overall.
Séjour de 6 nuits en avril 2024

6/10 Satisfaisant

William

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Toilet needed to be wiped down. General dirt in corners and on floor.
Séjour de 1 nuit en mars 2024

10/10 Excellent

John

Voyage d’affaires
Les points forts : Personnel et service
Didn't like that i couldn't take my breakfast back to my room or be able to make a second meal for my girlfriend
Séjour de 3 nuits en mars 2024

10/10 Excellent

Stephanie, Newark

Les points forts : Personnel et service et équipements
Needs some renovations. But the staff are always friendly, and the hot breakfast is really good! Convenient for me when I go to Wind Creek.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Brittany

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The first room we stayed in...the bed broke when i sat down. Moved to a room 4 doors down. The microwave didnt work and there was a stain on one of the sheets. Also there was no elevator to carry suitcases, we had to walk up a flight of stairs.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Sherri

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Clean room with an attitude
Most importantly, room was clean and bed comfortable. Hotel itself is a but outdated and could use a renovation. Front desk staff seemed to have an attitude and was a bit rude. We had showed up early and were told that they would not check us in until at least 3:00. I asked if they do not do early check ins, she said they do but had nothing available, refusing to even check the computer to see if our room was ready. We waited until 3 but still got attitude telling us we had to now wait until 4. My husband who is disabled had come in and commented that he really needed to get off his foot. The girl then checked the computer and realized that (oh yes) our room was available for check in. And then my disabled husband had to struggle to get up to the 2nd floor as they did not have 1st floor availability and do not have an elevator. Not a good hotel for the handicapped. But a decent hotel if you're just looking for a clean room. And breakfast was decent with hot and cold selections. I've had better but I've definitely had worse.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Leo

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very nice place to stay.
The room was very spacious and very enjoyable. The only issues I had was that the soda machines were not working properly. Other than that, I was very glad I stayed.
Séjour de 2 nuits en février 2024

2/10 Horrible

Kristina

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel smelled straight up after cigarette smoke, the mattress dented in. Overall the room and hotel ran down. Avoid. We ended up leaving immediately
Séjour de 1 nuit en février 2024

10/10 Excellent

Christina

Séjour de 1 nuit en janvier 2024

8/10 Bien

Betsy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Day Trip
Everything was good, except the bed was very comfortable.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Rob

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Bruce, Vienna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Lakeith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Price was right
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Alyshia, Cranford

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This property is in dire need of an upgrade. The steps to upstairs feel aluminum as you walk and sort of give. The room had light switches that did nothing, and outlets that did not work. I had to move the microwave to the desk to use it. Two of the lamps did not turn on. The shower was fine at times and others was vibrating and making a loud knocking sound. The toilet was entirely too close to the bathroom door. There were holes in the wall. I killed two flies in the room, that were in there when I got there. And lastly, the heat was inconsistent. It was blowing like crazy and it didn’t matter if it was on auto or not. I was there for an event and the manager was ridiculous about set up time. All other staff I interacted with, were friendly and helpful.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Kevin

Les points forts : Propreté et personnel et service
Just Ok
You get what you pay for. It was on the cheaper side so for the value it was ok. I was frustrated that the restaurant was closed both nights I stayed. I chose this hotel because of the on site restaurant. I was unfamiliar with the area and didn’t want to leave the hotel. That didn’t work out too well. The hotel is dated but ok. Small bathrooms in room, ice machine broken. About what you should expect for the price.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Erika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jesse

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Someone dropped a fast food bag on the steps up to our room. It layed there for 3 days w/food being dragged up and down steps.
Séjour de 6 nuits en décembre 2023

6/10 Satisfaisant

Jesse

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Michael

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Expensive

8/10 Bien

LUIS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best location
Love this hotel ! It was second stay. We visit area often for Martin Guitar!
Séjour de 1 nuit en décembre 2023

8/10 Bien

Paulette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall experience was good! Just a little outdated... especially in bathroom.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Large, beautiful property. Great value. Easy access to historical sites
Séjour de 2 nuits en décembre 2023

8/10 Bien

Jacqueline

Voyage d’affaires
Les points forts : Personnel et service
Confusing hotel
Hotel is a bit rundown and very hard to discern THATS The hotel because the Sure Stay sign is far away, like in another parking lot and the name on the outside of the hotel is different. VERY confusing Also, every morning at breakfast, I never saw an attendant. They’d be no milk left for the cereal and no one ask.
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Jon

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Dale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was wonderful they was right there if you needed anything
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and convenient...right off the highway. Comfortable and clean. The bed squeaked a little when i moved.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was excellent
Séjour de 5 nuits en décembre 2023

8/10 Bien

Mrs.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Gerard

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023