Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis d'apprendre que la propreté de votre chambre, l'état de notre hôtel et la qualité du service ont répondu à vos attentes. Votre satisfaction quant aux aménagements de la chambre nous honore particulièrement, reflet de notre culture de service dédiée à offrir une expérience de chambre exceptionnelle. Permettez-nous cependant de noter que votre appréciation globale semble ne pas refléter un enchantement total, et bien que vous n'ayez pas mentionné de points spécifiques, sachez que notre engagement envers le bien-être de nos clients est au cœur de nos priorités. Nous désirons toujours dépasser les attentes et offrir des expériences gastronomiques mémorables, ainsi que des instants de détente uniques avec notre concept The Level.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Guest Experience Team

Dear Mrs. Nathalie, Thank you for your feedback. We're pleased you enjoyed our well-located hotel at the foot of the Spree and Mitte. However, we regret that our service and infrastructure did not meet your expectations. We continuously strive to improve and modernize our facilities and services, and your comments will be valuable in this process. We hope to have the opportunity to provide you with an enhanced experience during your next visit.

Dear Jean-Noel, Thank you for your feedback. We're sorry to hear about the repetitive malfunctions with the air conditioning in your room. We appreciate your patience and are glad our staff responded quickly to address the issue each time. Your comments will help us improve our maintenance procedures to prevent similar issues in the future. We hope to provide you with a more comfortable stay on your next visit.

Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We're heartened to hear your kind words about our room cleanliness and hotel condition, reflecting our dedication to providing a pristine room experience. However, it concerns us deeply to learn about your dissatisfaction with the service received from our reception staff. While this does not align with our service culture, we appreciate the opportunity to apologize and make things right. Rest assured, we are committed to ensuring all our guests feel the warmth of our hospitality and receive the utmost respect and professionalism.We hope we can provide you with an improved stay in the future.Kind regards,Guest Experience Team

Dear Dominique, We thank you for this 10 points! knowing that everything went perfect in your stay with us is why we like to hear. We send you the best wishes,

Dear Jean Yves, thank you for your points. We are glad that the location of our hotel was perfect for your trip in Berlin. We send you the best wishes and hope to see you again soon,

Cher hôte,Merci de nous faire part de votre retour d'expérience sur notre hôtel.Nous sommes ravis de savoir que vous avez apprécié notre emplacement central et la proximité de la gare de Friedrichstrasse. Il est également agréable de lire que vous avez trouvé votre chambre spacieuse, lumineuse et confortable, ainsi que notre buffet du petit déjeuner complet en salé. Cependant, nous regrettons que vous ayez rencontré des problèmes avec notre personnel à l'accueil. Nous prenons vos commentaires très au sérieux et travaillerons à améliorer notre accueil et notre attention envers nos clients. Concernant la disponibilité de la chambre à votre arrivée, nous nous excusons pour la confusion et nous nous efforçons de respecter notre horaire de check-in à partir de 15h00.Nous espérons avoir le plaisir de vous accueillir à nouveau. Bien à vous,Guest Experience Team

Chère Linda,Un grand merci de la part de toute l'équipe Melia Berlin pour votre commentaire! C'est un plaisir de savoir que vous avez tout trouvé parfait. Nous regrettons pour votre connexion internet mais sachew que nous travaillons actuellement dessus afin d'améliorer la qualité de ce service.Nous espérons vous accueillir à nouveau très bientot, Bien à vous, Arthur Leopold LeleuGuest Experience Manager

Cher Monsieur Alain,Nous vous remercions pour votre agréable commentaire.Permettez-nous de vous remercier au nom de l'ensemble de nos collaborateurs pour votre compliment. Votre contribution est une réelle source de motivation pour l'ensemble du personnel dont l'unique préoccupation est la satisfaction de la clientèle. Nous apprécions votre remarque sur la propreté de la chambre.Au plaisir de vous revoir chez nous,Guest Experience Team

Dear Romain, Thank you so much for your rating!It is a pleasure that you enjoyed your experience with us and we look forward to welcoming you soon again,Best regards,Arthur Leopold LeleuGuest Experience Manager

Chère Madame Annick,Merci de votre témoignage.Nous sommes enchantés que votre séjour ait été agréable et que vous ayez apprécié notre emplacement à proximité des transports en communs et de sites touristiques.Cependant, nous sommes navrés que vous ayez eu cette impression sur notre accueil, nous en faisons le suivi. Nous sommes ravis néanmoins que vous ayez été satisfaits de leur professionnalisme.Merci d'avoir mis en avant les équipements de votre chambre spacieuse ainsi que la qualité de notre literie et la générosité de notre petit déjeuner.Ce serait un plaisir de vous accueillir à nouveau très bientôt. Bien à vous,Guest Experience Team

Dear Audrey, How glad we are to see the rate that you gave us!We are realy happy to see that we fulfil your expectations and hope to see you again soon. Best wishes from Berlin.

Dear Christian, Thank you for your rating, we are happy that you globally enjoyed your experience at Melia Berlin. We look forward to welcoming you soon again,Best regards, Arthur Leopold LeleuGuest Experience Manager

Cher Jean-Christophe, Au nom de l'ensemble de l'équipe Melia Berlin, merci d'avoir partagé un si beau commentaire. Nous sommes heureux de savoir que vous avez apprecié la localité au meme titre que le confort de nos chambres, notre personnel à l'écoute, et notre petit déjeuner. Nous espérons vous accueillir à nouveau très bientot, Bien à vous, Arthur Leopold LeleuGuest Experience Manager

Dear Estelle, Thank you for taking the time to rate us. Feedback from our guests are always valuable as they allow us to keep improving the quality of our services. We look forward to welcoming you soon again,Best regards,Arthur Leopold LeleuGuest Experience Manager

Dear Mario, how lovely to see your review! It's always nice to see that you have enjoyed your stay with us and had a great time. We're looking forward to welcoming you back again and sending best wishes from Berlin, your team of Meliá Berlin

Dear Cyrille, thank you very much for your stay and your evaluation. We are pleased to see that you seem to have enjoyed your stay to your full satisfaction. We are welcoming you to see you again at Melia Berlin. Best Regards Melia Berlin

Dear Jean-Luc, we are flattered that you took a moment to let us know about your experience at Melia Berlin and we are very excited you spoke about the breakfast as well! We apologized for any inconveniences we may have caused regarding the breakfast, please be assured that this is not the standard of our hotel. Although the stay did not meet your full satisfaction, we would be very happy to welcome you again one day. Kind regards Melia Berlin

thank you for your review!

Merci beaucoup pour votre commentaires.

We are really sorry to read about your experience. Please contact us on your next stay, we can offer you a room move if you are not satisfied with the chosen room. Thank you

Dear Pascale, thank you very much for the nice review. We are happy that you have had a pleasant stay with us and hope to welcome you back again soon. Kind Regards Your Melia Berlin Team

Dear Anonymous, thank you for the nice review. We hope to welcome you back again soon. Kind Regards Your Melia Berlin Team

Dear Oivier, thank you for the nice review. we hope to welcome you back again soon. Your Melia Berlin Team

Lieber Anonymous, vielen Dank für Ihre freundliche Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu können. Mit freundlichen Grüßen, Ihr Melia Team

Lieber Corine, vielen Dank für Ihre freundliche Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu können. Mit freundlichen Grüßen, Ihr Melia Team

Merci beaucoup Fabienne pour vos commentaires! C'est un plaisir de vous recevoir à Meliá. A bientôt à Berlin!

Dear Sir,Thank you very much for this kind review.We are thrilled to hear that our central location provided easy access to historical sites and that our proximity to the train station added convenience to your stay. It's also wonderful to learn that the cleanliness of your room and the comfort of our DreamMaker mattress and pillow selection contributed to a positive room experience. Our team takes great pride in maintaining a high standard of service culture, ensuring that every guest enjoys a memorable stay.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that our central location served you well for your explorations and cultural visits in Berlin, offering convenience and proximity to the city's historical sites. It's also wonderful to know that our efforts to provide a superior room experience have been recognized, and that the views from our upper floors added a special touch to your stay. Our team takes pride in maintaining our hotel to meet the high standards our guests expect, and we are glad that this was reflected in your visit.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr Serda,Thank you very much for this kind review.Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that the cleanliness of your room met your expectations, and that you were satisfied with the overall condition of our hotel. Your appreciation for the service provided and the amenities in your room is truly valued, as we strive to deliver a superior room experience. It is always rewarding to know when our guests have had a memorable stay.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're thrilled to hear that the cleanliness and overall condition of our hotel met your high standards. It is wonderful to know that our dedication to service culture resonated with you, even though it seems there was some room for improvement. We're also pleased that you appreciated the room amenities, which are designed to enhance your room experience. Our aim is to provide a comfortable and memorable stay for all our guests.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We are delighted to hear that our prime location offered you the convenience of nearby gastronomic experiences and seamless train connectivity to the airport. Acknowledging your appreciation for our room cleanliness, hotel condition, and service culture fills us with pride. We regret to note your concerns regarding the room amenities. While not detailed in your review, we continuously strive to enhance our guest's room experience and value your feedback.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Sehr geehrte Dame, wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie die zentrale Lage unseres Hauses schätzen und die Nähe zum Bahnhof Friedrichstraße als praktisch für Ihre Anreise vom Flughafen empfanden. Unser Ziel ist es, eine Servicekultur zu bieten, die Ihren Aufenthalt so angenehm wie möglich macht.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that you enjoyed the spaciousness of your room and our extensive buffet breakfast, with views of the Spree river that energize life and offer a delightful start to the day. Our central location, a stone's throw away from the Friedrichstraße stations, indeed facilitates exploration and access to the vibrant heart of the city. Thank you for appreciating our efforts in providing an exceptional room experience. It's heartening to see our guests savoring the comfort and amenities we strive to offer.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that you appreciated the hotel's condition, which reflects our commitment to excellence in service culture. It's also heartening to know that our room amenities met your expectations, adding to a comfortable room experience. Our team is pleased that you found our services to be of a high standard, as we strive to provide memorable gastronomic experiences and attentive hospitality. Should you return, you might also enjoy the exclusive offerings of The Level, or perhaps a soothing session at our YHI SPA.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr. Daniel, Thank youf for your amazing feedback and the 5 points. We hope to see you again with us soon. Buest wishes from Berlin,

Dear Mr. Arthur, Thank you for your feedback! We're delighted to hear you enjoyed our central location and found our staff commendable. We apologize for the inconvenience caused by the noise from the local railway station and the temperature in your room. Your comments about breakfast at The Level have been noted, and we'll work on ensuring it is served hotter. We're glad the room cooling issue was eventually resolved, and we appreciate your patience. We look forward to welcoming you back and providing an even better experience.

Dear Mr. Christopher, Thank you for your detailed feedback. We're glad you enjoyed the hotel's prime location near Friedrichstraße station and the cleanliness of the room and bathroom.We appreciate your insights on the check-in process and the necessity for a credit card hold, noting the inconvenience it caused. We also regret that you felt that your room preference was not met, but it was, the room was not near the lift. And we will take the comment about the breakfast into consideration to improve our services.We will use your feedback to make necessary improvements and ensure a better experience for future guests. Thank you for bringing these issues to our attention.

Dear Mr. John, Thank you for your feedback! We're pleased you appreciated our great location. However, we're sorry to hear that the view from your 'City view' room did not meet your expectations. We understand how important a good view can be, and you can always give us your request or wishes at your arrival, for us to make your stay as perfect as possible. We will review our room descriptions to ensure they accurately reflect what guests can expect. We hope you'll consider staying with us again, and we'll do our best to provide a more satisfying experience.

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Sir,Thank you for sharing your experience with us.We're delighted to hear that our central location close to key transport hubs and attractions added convenience to your stay, and that the array of nearby dining options met your gastronomic expectations. It's also gratifying to know that the cleanliness of your room and our service culture made a positive impact. However, we do acknowledge the inconvenience caused by the intermittent Wi-Fi service. We strive to provide a seamless room experience, and it’s important for us that all amenities, including Wi-Fi, are functioning properly. Rest assured, we are continuously working on improving our services to ensure that such issues are addressed promptly and efficiently.We are looking forward to welcoming you again. All the best!Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're thrilled to hear that your room experience met your expectations and that our service culture added to the enjoyment of your stay. It's wonderful to know that our breakfast buffet provided a phenomenal start to your day, offering a taste of our gastronomic experiences. We appreciate your high recommendation and are delighted that you're considering us for your future travels.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mrs. Susan, Thank you for your feedback. We're glad to hear your thoughts. We will take into consideration all this comments about the dining options and the lack of dinner service at the hotel. Please, our concierge and our services are well inform and you can always call to the hotel for any extra information. Nevertheless, we will inform our team to give more information and better instructions, to ensure better service and accurate information in the future. We appreciate your understanding and hope to offer a more satisfying experience on your next visit.

Dear Mrs. Niccolò Maria, Thank you for your feedback. We're pleased you enjoyed our prime location and found the room appealing.We apologize for any inconvenience caused by the early check-in fee and understand your concerns regarding this policy. We also appreciate your comments about the towels and the oversight in cleanliness.We strive to provide an excellent experience for all our guests, and your observations about our staff's empathy are noted. We'll work on improving these areas to ensure a better stay for our future guests. Thank you for bringing these matters to our attention.We hope to be able to welcome you with us again in the future.

Dear Mr. Bruno, Please if you could let us know how we can improve, we will be very thankful. best wishes form Berlin,

Dear Kurt, Thank you for your 5 Points! We are glad that you had a great time with us. Hope to have you again with us soon. Best wishes,

Estimado Sr. Iglesias, Su excelente reseña nos alegra el día.Nos complace enormemente que la ubicación del hotel haya sido de su agrado y que haya disfrutado de la limpieza de las habitaciones, así como de la condición del hotel y la calidad del servicio. Es un honor saber que las comodidades de la habitación cumplieron con sus expectativas, reflejando nuestro compromiso con una cultura de servicio excepcional y una experiencia de habitación pensada para nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Guest Experience Team