Literie de qualité supérieure, surmatelas, minibar, bureau

Avis sur ITC Gardenia, a Luxury Collection Hotel, Bengaluru

5 out of 5
ITC Gardenia, a Luxury Collection Hotel, Bengaluru
No.1, Residency Road, Bengaluru, Karnataka

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 257 avis sur 357." "
Note des voyageurs de 8 (Bien), d’après 63 avis sur 357." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 357." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 357." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 357." "

9,4/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

THIERRY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour un sejour haut de gamme au coeur de Bangalore
4 nuits à Bangalore pour conclure un voyage en Inde. En prenant le temps de vivre cette ville et aussi de profiter des services hauts de gamme de cet hotel. A signaler, un excellent restaurant japonais à la cuisine raffinée. Pas de déception cet hotel est à la hauteur du luxe promis.
Séjour de 4 nuits en avril 2019
Réponse de GM le 25 avr. 2019
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At ITC Gardenia, we offer tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. It was indeed a pleasure to have had your patronage and we look forward to your future visit to our hotel. Warm Regards, Amaan Kidwai General Manager ITC Gardenia Bengaluru

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

matthew, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien. Ne pas passer par expedia
Hôtel est parfait en rapport qualité prix. Par contre expédia et leur règles d'annulation sont non justifiées. Mieux vaut passer en direct, de plus le personnel est charmant. Pas celui d'expedia

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bon hôtel, qualité de service irréprochable.

8/10 Bien

Castro silva, paris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
ITC Royal Gardenia
trop cher pour un hôtel équivalent de un 4 etoies en France service confus et pas rapide! très bon spa

10/10 Excellent

Praveen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property
Séjour de 1 nuit en avril 2024
Réponse de Amandeep Kaur le 23 avr. 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 Bien

Dibya Ranjan

Lovely hotel.
Séjour de 1 nuit en juin 2024
Réponse de Amandeep Kaur le 10 avr. 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Riyaz, Plano

Séjour de 2 nuits en mars 2024
Réponse de Amandeep Kaur le 23 avr. 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

B.K>

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay, staff is very hospitable and aim to please. Breakfast buffet is excellent. Japanese restaurant is awsome.
Séjour de 7 nuits en mars 2024
Réponse de Amandeep Kaur le 26 mars 2024
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 Bien

Narayan

Les points forts : Propreté, personnel et service, confort de la chambre
Our 2024 Bengaluru visit
It’s 20 plus years old property need upgrades their phones system is of date their toilet flushing is John Wayne time and the cafeteria for breakfast needs immediate improvement
Séjour de 1 nuit en février 2024
Réponse de Amandeep Kaur le 4 mars 2024
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

6/10 Satisfaisant

Andrew

Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Amandeep Kaur le 13 mars 2024
Dear Guest,Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 Bien

Narayan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All went well know the property has been visiting the property from the beginning Very serious incident happened a after we arrived went to visit a friend and was trying to reach our room a stranger got into our elevator without room key and got our floor 34 and when questioned he was flabbergasted We quickly went in to our room and locked What if had knife and taken us to our robbed us and threatened not inform anyone This was an usual situation and hotel security and front office staff to be more careful and alert
Séjour de 6 nuits en février 2024
Réponse de Amandeep Kaur le 6 mars 2024
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

4/10 Médiocre

Vivek

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not worth an ITC
Despite of willingness to serve well, the staff failed again. IRD is too slow. No one picks up phone at IRD and Concierge. Restaurant for bf is a total disaster in managing the the number of guests. It is almost a chaos. 50 min I spent there waiting for few ordered items which never arrived. Small issues in room etc…
Séjour de 1 nuit en février 2024
Réponse de Amandeep Kaur le 13 févr. 2024
Dear Guest,Thank you for such a constructive review of your stay at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Our ultimate endeavor is to make our guests comfortable with the best culinary offerings and its rather unfortunate that we haven't succeeded in meeting your expectations of brand ITC Hotels. My sincere apologies for the reported inconvenience. Request you to drop me a mail at Amandeep.kaur@itchotels.in with your coordinates and the details of your feedback so I can address this better. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Book the stay, skip the breakfast
Great hotel. Breakfast buffet was horrible.
Séjour de 1 nuit en février 2024
Réponse de Amandeep Kaur le 13 févr. 2024
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From the moment we arrived, we were treated like royalty! A beautiful hotel with amazing amenities. Very impressed with their “green” initiatives such as refillable glass bottles for drinking water, no plastic bags or accessories. 5 stars ⭐️ all the way!
Séjour de 3 nuits en janvier 2024
Réponse de Amandeep Kaur le 2 févr. 2024
Dear Ms. Mary,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and it would be our delight to welcome you back to ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Dinty, London

Séjour de 4 nuits en janvier 2024

10/10 Excellent

RAMAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an awesome property of ITC. I will come back here once again.
Séjour de 1 nuit en janvier 2024
Réponse de Amandeep Kaur le 9 janv. 2024
Dear Mr. Raman,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Kottur Chennareddy Chinnamuni

Séjour de 5 nuits en décembre 2023

10/10 Excellent

pablo

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Senthil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant stay and amazing staff hospitality
Séjour de 2 nuits en décembre 2023
Réponse de Amandeep Kaur le 9 janv. 2024
Dear Mr. Senthil, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Vaishali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was, by far, our best experience at a hotel in India. Friendly, courteous service, buffet was expansive and delicious. Location was perfect as it was central to various friends and relatives. Restaurants were nearby. Ubers were easy to get. We will definitely return.
Séjour de 4 nuits en décembre 2023
Réponse de Amandeep Kaur le 6 janv. 2024
Dear Ms. Vaishali, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

6/10 Satisfaisant

Sooraj, Anderson

Les points faibles : Personnel et service
The property is spacious but poorly organized and maintained. Carpets everywhere is dirty. Towels don't seemed to be cleaned properly. The food is delicious but that's all. The breakfast restaurant staff is not attentive and there is a lot of staff but not organized so they stand and chit chat in the centre of the restaurant. Multiple times different waiters took the same order and never showed up. Breakfast buffet requires few items to be ordered and the staff is not organized by table so nobody or multiple waiters stop by the table. The filtered water upset my stomach so I switched to bottled water. The person who checked me in on the first day was good, all other front desk staff are not trained for international travelers - no line, take forever, rude. I requested my invoice twice in advance and still it took the front desk 15-20 minutes. The spa staff is good. Gym requires an upgrade and some bars have rust. Restaurant staff, front desk is not attentive and service is poor compared to other similar properties.
Séjour de 13 nuits en décembre 2023
Réponse de Amandeep Kaur le 6 janv. 2024
Dear Mr. Sooraj, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Nithianandan N

Séjour de 4 nuits en décembre 2023

10/10 Excellent

Rajiv

Séjour de 4 nuits en décembre 2023

2/10 Horrible

Vidit

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lots of service issues and poorly trained staff. Lack of coordination at level of guest services .
Séjour de 1 nuit en décembre 2023
Réponse de Amandeep Kaur le 6 janv. 2024
Dear Guest, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

UDAY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central location Wonderful setting Staff is awesome
Séjour de 1 nuit en novembre 2023
Réponse de Amandeep Kaur le 1 déc. 2023
Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasantly Surprised
This was a wonderful oasis on our trip to India. Superior service and security. Breakfast bar has a great diversity, however, not very many vegan options. I would not exchange money at any hotel, the rate is high. I would use ATM machines. Room was excellent as well the facilities (pool, gym, etc.)
Séjour de 3 nuits en novembre 2023
Réponse de Amandeep Kaur le 1 déc. 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023

8/10 Bien

Balraj

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

KETAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en octobre 2023
Réponse de Amandeep Kaur le 27 oct. 2023
Dear Mr. Ketan, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 Bien

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hideaway in the middle of the city - some of the fixtures look dated and could be maintained better, but overall a pleasant experience, with great service.
Séjour de 4 nuits en octobre 2023
Réponse de Amandeep Kaur le 27 oct. 2023
Dear Ms. Sonia, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 Bien

Yasuaki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
ホテルは古いですが清潔で綺麗にしているので良かったです。ただ、エアコンがあまりに効きすぎてるのか、エアコン消しても寒くて寝られず朝を迎えてしまいました… ホテルスタッフに伝えたところ、ヒーターを用意してくれたのが良かったです。 朝食は充実して美味しかったです。
Séjour de 2 nuits en septembre 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 Excellent

Adish

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Stay was comfortable
Séjour de 5 nuits en septembre 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Guest, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 Excellent

Yalamati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Manas Krishnamoorthy le 11 oct. 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 Excellent

Adish

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Wonderful experience. Balcony becomes dirty owing to pigeon droppings.
Séjour de 2 nuits en août 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 Excellent

Nikunj

Voyage en famille, Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very good staycation
Very good service. Good rooms Good food
Séjour de 1 nuit en août 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Mr. Nikunj, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 Excellent

Ashish

Séjour de 3 nuits en août 2023

10/10 Excellent

Bindu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Bindu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Bindu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Magesh

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check-in was a disaster. It was a late check-in and the rude front desk manager made it even complicated. It took 45 mins or so to get the room. Not expected in a 5-star hotel. Could and should have been handled much gracefully. The rest of the crew compensated for the initial hiccup. Will i stay again - not sure
Séjour de 3 nuits en août 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Mr. Magesh,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

2/10 Horrible

Madhu

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Vivek

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Not the ITC class
Mini bar fridge not working. Even after they changed, it was not working. Flush leaking all the time. Not the best experience at one of the finest property.
Séjour de 2 nuits en juillet 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Mr. Vivek, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Ramesh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Ramesh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is a very good property and well maitained
Séjour de 1 nuit en juillet 2023
Réponse de Manas Krishnamoorthy le 22 sept. 2023
Dear Mr. Ramesh, Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the (issue addressed) and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

8/10 Bien

Damodar

Séjour de 1 nuit en juin 2023

10/10 Excellent

deepak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Manas V. Krishnamoorthy General Manager le 26 mai 2023
Dear Mr. Deepak,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

6/10 Satisfaisant

Krishnan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Manas Krishnamoorthy le 17 mai 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru