2/10 Horrible
Chrea
27 mars 2026
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
DO NOT STAY HERE!! This hotel is the example of why you should never book a nonrefundable room. I am in Austin to work overnights. I booked through Expedia and then called at around 0645 . I asked if there was an early checkin fee the lady was short but said yes it it $10. I asked how early could i check in. Her response was "You can check in now if you want to". My shift got extended so i worked until 8, I went and ate breakfast then proceeded to the hotel. I said o was there to ckeck in, she looked at me like i was crazy. I said im the one that callled and was told i could check in early. She clearly wasnt happy so she asked for the name on the reservation and o gave her mine. I assume she looked me up on the computer, after a couple of seconds she said "you should have asked if your room was avaliable and ready". I was dumbfounded. So i asked if there was any thing that could be done after i tried explaining i just got off and extended overnight shift and she sternly said "you booked through a third-party " as if it was a crime. So i said if i pay for additional time or another day can you put me in a room now, her response remained the same. It was clear she was not going to budge. So i asked what is the earliest that my room will be avaliable, her resonspe was " 1-2". I said i have to go back to work at 7pm is there anything that can be done? Back to the 3rd party response. Moral: They can be rude & nasty either way they keep your money & you cant do anything about it.
Chrea
Séjour de 1 nuit en mars 2026