This was without doubt the worst stay of our 8 hotel tour around Portugal. Although the staff work really hard to make things as good as possible, the hotel is fundamentally bad. Our room (suite) was really smelly, it was as though there was an open sewer in either the toilet or shower area. There were huge deep scratches in the flooring. The toilet cubicle door did not shut fully, offering no privacy. Only 1/2 of the lights in the bedroom worked and could not be fixed during our stay.
The bed/bedding itself was also the worst quality of our week long stay. The bed was hard and had a waterproof topper immediately below the thin sheet - making for a sweaty sticky nights sleep. The pillows are very low quality, cheap high fill polyester or similar. All pillows seemed the same, so no choice available.
The site itself was well maintained but again, seemed to miss the mark. Everything is pretty much served in the dining room. The bar was shut.
The hotel is part of a larger corporate chain. There are no paper menus or information available but instead guests are referred to some horrendous app - as if people want to stare at smartphones constantly on holiday! The menus in the app are confusing and hard to navigate (the app contains menus and info for the whole hotel chain).
Dinner buffet was good (when it opened at 1900). Breakfast was disappointing, bad coffee, juice from concentrate; the omelettes were the saving grace.
Avoid the place at all costs