Hôtel près de Amphithéâtre Castrense (Rome)

"Chambre propre et personnel agréable. Un seul problème au niveau de notre chambre au rez de chaussée qui était très bruyante à cause de l’installation d’un marché. Sinon dans l’ensemble tout était correct. "

"Hôtel très vieillot… mal insonorisé "

"Chambre très confortable, très calme, petit déjeuner varié et complet, metro au pied de l’hotel, top"

"Localisation idéale, le personnel est très accueillant "

"Hôtel bien placé, personnel très symapthique et propre."

"Magnifique hotel pztit dej un vrais bonheur. Accueil impeccable "

"Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this behavior was shocking and unprofessional. The room was also noisy, and I felt genuinely threatened by the reception staff. Completely unacceptable. Avoid at all costs."

"La chambre était propre mais nécessite une rénovation (vieux papier peint portant à certains endroits des traces de moisissures). Le personnel est agréable et disponible mais certains hôtes sont en difficulté pour communiquer dans une autre langue que l'italien (même l'anglais). Le petit-déjeuner est très basique voire un peu pauvre."

"The hotel is not bad, but it does not meet the standards of a 4-star hotel. The room is small and there is no dressing area or kettle. Breakfast was advertised at 10€ on the website and in the message sent before arrival, but at reception we were told it costs 13€, and the coffee machine was not working. They also seem to prefer payment in cash."