6/10 Satisfaisant
Natasha
30 juil. 2025
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The dinning area and the kitchen staff were great as well as the majority of the servers. I have dietary allergies and intolerances and the chef came out to see me personally on numerous occasions to make sure that I was well taken care of.
The hotel and spa is family owned which provided a very special and unique experience for me. Being of Indian decent and surrounded by furniture and artifacts from India provided an experience I have not yet had in Ontario.
Unfortunately however, the cleanliness and maintenance of my room, the hallways and other main areas were below my expectations. There were greasy hand prints on the door and patio windows. the remote was sticky and other surfaces were dusty. There was an ongoing leak in the bathroom that damaged the baseboards and between floor tiles. There wasn't regular housekeeping and when I did ask to have those items cleaned in my room, while I was away, they were not. I had to be in the room to ensure that it was cleaned and even had to ask for them to come back to do a thorough job.
The spa service that I had was great. The practitioner was knowledgable and professional. The facilities however were not well maintained. After using the hot tub there was a strange smell coming off of my skin.
Overall, I feel like there is just not enough, well trained dedicated staff, quality checks and circulation of the building by management to clean and maintain this gorgeous space that has such potential.
Natasha
Séjour de 4 nuits en juillet 2025