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Avis sur The Hog's Head Inn - The Inn Collection Group

4 out of 5
The Hog's Head Inn - The Inn Collection Group
Hawfinch Drive, Alnwick, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 190 avis sur 352." "
Note des voyageurs de 8 (Bien), d’après 122 avis sur 352." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 352." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 352." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 352." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience le 4 avr. 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 minute drive from Alnwick, nice clean rooms good breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Guest Experience le 14 mai 2024
Thank you for your feedback. We hope to see you again soon.

6/10 Satisfaisant

Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor food
Séjour de 1 nuit en mai 2024
Réponse de Guest Experience le 13 mai 2024
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. Please accept our apologies for any disappointment with your meal with us at our Inn. I fully understand your frustration. The service you received was obviously not our usual high standards. All our menus are cooked to order, and we always encourage guests to notify us of anything that is not as expected so we have the chance to correct it. Please rest assured your feedback will be passed on at management level to be reviewed. We hope to see you again and provide you with the experience we pride ourselves on.

8/10 Bien

Phoebe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Hogs Head Inn was a great place to stay. The rooms were large, check in was easy and the restaurant had great food. Our only complaint was that the hallways did have a clear cigarette smoke smell, but that was not present in our room. The bed was a bit hard for our liking but that is not to say that it was bad. We had a great stay and would recommend to others visiting the area.
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience le 5 avr. 2024
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Sarah

Séjour de 1 nuit en mars 2024
Réponse de Guest Experience le 3 avr. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Sharon

Séjour de 2 nuits en février 2024
Réponse de Guest Experience le 22 mars 2024
Thank you for your rating. See you again soon.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
The room was ok dreadful lighting so quite dull. That’s ok but breakfast not good no natural yogurt and quality not expected for the price! At the price paid expected much better quality all round
Séjour de 1 nuit en février 2024
Réponse de Guest Experience le 21 févr. 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Becky

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Experience le 15 févr. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really friendly staff, always available to help with any issues. All round great hotel!
Séjour de 3 nuits en février 2024
Réponse de Guest Experience le 15 févr. 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Haydee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed was comfortable and the on-site restaurant provided easy access and satisfaction to our hungry bellies. Staff were very attentive to our needs. Overall a nice stay.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 15 févr. 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Guest Experience le 15 févr. 2024
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spotless room, bed was comfortable. Food was delicious and cocktails were lovely too. Staff very pleasant.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience le 16 janv. 2024
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

Simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Guest Experience le 16 janv. 2024
Thank you for your rating. We hope to see you again soon.

6/10 Satisfaisant

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Road noise
Avoid rooms close to the A1 unless you are heavy sleeper.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience le 7 déc. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Bien

Lynne

Voyage en couple
Excellent food. Spacious and clean room. Staff friendly and welcoming. Car parking on site. Room was noisy from A1traffic and pillows were a bit too firm!
Séjour de 3 nuits en novembre 2023
Réponse de Guest Experience le 16 janv. 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed. I will ensure your feedback is passed on and we hope to see you again soon.

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely recommend
Room was very comfortable and well kept. Restaurant on site was awesome... breakfast was top notch. Staff was very friendly and we really enjoyed our one night stay as part of a larger work trip.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience le 6 déc. 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great place on main highway. great staff giving great service. will be staying again.
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience le 27 nov. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bien

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is a nice hotel, however it isn't in Alnwick it is in the service area on the A1. Even so it wasn't too noisy and my room was out on the end of the wing closest to the road. Food was very good with a wide menu for meat eaters. Vegetarian selection was very limited and unimaginative though which is a big shame. Room large and comfortable. Staff friendly and welcoming. Altogether a good hotel.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience le 27 nov. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience le 23 nov. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience le 27 nov. 2023
Thank you for rating. See you again soon.

10/10 Excellent

Fay

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience le 23 nov. 2023
Thank you for taking the time to share your rating.

4/10 Médiocre

BILLY

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience le 23 nov. 2023
Oh no! We are sorry we didn't meet your expectations on this occasion.

10/10 Excellent

Rae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay, it had everything, food was great.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 2 nov. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Bien

Marcus

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Generally good, staff a little brusque
Séjour de 2 nuits en octobre 2023
Réponse de Guest Experience le 2 nov. 2023
Thank you for your feedback. We would love to welcome you back.

8/10 Bien

Harry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Experience le 31 oct. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 Bien

Stuart

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Guest Experience le 31 oct. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Russell, Erlestoke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Found the Hogs head inn to be very spacious with attentive staff, check inn was quick & easy, our room was very clean with a comfortable king size bed lovely clean bathroom and large bath. The waitress was very polite when eating in the evening and there was a good selection for the buffet style breakfast. All in all a great stop over for exploring Northumberland.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 24 oct. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Midweek break
Very friendly staff. Excellent breakfast. Evening meal , fair. Room comfortable but, be aware, proximity to Al could be a noise problem dependent on room location.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Experience le 20 oct. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just what we were looking for
Had an excellent 3-night stay. Room including ensuite was clean and modern, king-size bed very comfortable and nice powerful shower. Food was very good with a number of gluten-free options, staff were very pleasant and attentive to our GF needs. Dog-friendly throughout. Situated in industrial estate on edge of Alnwick and next to A1but that shouldn't put you off, area actually quite quiet and just 5 minutes by car from centre of town. Really enjoyed our stay and would go again.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Experience le 20 oct. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all very welcoming and the room was a good size with a comfortable bed. Breakfast had a wide choice of food.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 16 oct. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Very nice stay, very clean , service nice and friendly , food was great just wish there was more choice on the menu , room was big and comfortable , and breakfast was brilliant
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 31 oct. 2023
We can't wait to see you again. Thank you for your feedback.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very homely you felt safe because the only way into the hotel and inner doors you needed your card so non residents couldn't hurt walk in
Séjour de 2 nuits en octobre 2023
Réponse de Guest Experience le 13 oct. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Malcolm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the hotel was perfect for us very clean food very good and a good size twin room.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 13 oct. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Bien

Ryszard

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean and good size rooms. Great value for money.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Experience le 10 oct. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 4 oct. 2023
Thank you for taking the time to share your feedback. We would love to welcome you back.

8/10 Bien

neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the property and the staff where very good . check in was easy . ideally situated for Alnwick castle . although at the side of the A1 it was quiet . The rooms where large an well kept in good order . the food in the bar was excellent and service was quick even though busy. negatives only minor TV was too small for the room a bit of an odour probably due the the dog friendly nature of hotel ? breakfast was a lots of choice a buffet breakfast. Only disappointment was some of the produce was bland and could have offered something a little higher standard ideally local produce . we will use the chain again as on multi location trip it was the best value for money
Réponse de Guest Experience le 2 oct. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel in Alnwick
Great hotel
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience le 2 oct. 2023
Thank you for your rating. We would love to see you again soon.

10/10 Excellent

Craig

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant hotel and location Staff are a credit to the company
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you so much for your feedback. We would love to welcome you back.

8/10 Bien

JASON

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Jennifer, Pittsburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very friendly place to stay. The staff were helpful and cheery. The Sunday lunch was delicious, as was breakfast. I would definitely highly recommend the Hog's Head
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 28 sept. 2023
Many thanks! We would love to welcome you back.

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable stay at the HH. Lovely staff. Good Breakfast. Parking, Wi-Fi great. Good price. Would recommend.
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 Bien

Carl

Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for your rating. See you again soon.

8/10 Bien

Chris

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

GALE

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for your rating. See you again soon.

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hogs Head
Very nice hotel & excellent location to explore the Northumberland coast. Also very dog friendly.
Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience in every way possible.
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Bien

Harry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for taking the time to rate us. We hope to welcome you back soon.

8/10 Bien

nigel

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
anniversary stay
Lovely hotel. Beautifully clean. Staff couldnt do enough for us. Rooms large and stunningly decorated
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 28 sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 14 août 2023
Thank you for your rating. We would love to welcome you back soon.