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Avis sur Albany Holiday Park

2 out of 5
Albany Holiday Park
550 Albany Highway, McKail, WA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 52." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 52." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 52." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 52." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 52." "

6,8/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Dawn

Les points forts : Propreté
Easy, convenient check in via text. The cabin had everything we needed except air con.
Séjour de 2 nuits en février 2024
Réponse de Park Manager le 2 mars 2024
Hi Dawn, so glad you found it easy to do you late check in & enjoyed your stay with us :)

10/10 Excellent

Chama-Kwan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to go unwind and relax. Lovely family atmosphere. The cabins are cosy with plenty of sleeping space. Bbq area and playground for the kids in a safe secure environment. Highly recommend this place for a family holiday.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 30 oct. 2023
Hi Chama-Kwan, we are so glad you enjoyed your stay with us. We hope to see you again in the future. Thankyou Park Management

2/10 Horrible

Michelle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et personnel et service
Unfortunately I will never ever stay here again! It was smelly and dirty. Kettle was gross and went to Kmart to buy a new kettle and cups, as the ones there were disgusting. Gas was not checked, so we had no gas and therefore had no hot water. Towels, curtains and bedding were also dirty and smelly. Thank goodness we brought our own bedding with us. Advertised wifi, but no wifi available. There were cobwebs everywhere, floors were dirty. Only one toilet roll supplied, missing bathroom basin plug.BBQ’s were disgusting and I refused to cook on it, as it would be a health hazard. I wouldn’t even stay here as a last resort. Extremely disappointed!
Séjour de 5 nuits en juin 2023
Réponse de manager le 6 juil. 2023
Im sorry about your bad experience, new managers have recently taking over the park and we have placed the parks condition as our top priority, these issues must have occurred before our arrival as im unaware of any cabins out of gas.

4/10 Médiocre

Chris

Les points forts : Personnel et service
Needs a freshen up. Old odour. very small. like something from the "70's
Séjour de 1 nuit en mars 2023

8/10 Bien

Syd

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Penny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Simple yet homely accomodation
Séjour de 1 nuit en juillet 2022
Réponse de Cheryl le 21 août 2022
Thank You Penny

2/10 Horrible

Claire

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Will never come back to this place
Séjour de 2 nuits en février 2022
Réponse de . le 24 mars 2022
Thank You for your Review.

6/10 Satisfaisant

Dineshu

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2021

6/10 Satisfaisant

Aries

Les points faibles : Propreté
Séjour de 3 nuits en octobre 2021
Réponse de . le 24 mars 2022
Thank You for your review.

6/10 Satisfaisant

Dianne

Séjour de 3 nuits en septembre 2021
Réponse de Jess le 24 mars 2022
Thank you for your review.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There is an acute ant problem in the chalets within this property, there wasn’t any plug supplied for the bathroom basin & the TV was continually pixelated & was unwatchable.
Séjour de 3 nuits en mars 2021
Réponse de Jess le 24 mars 2022
Thank you for your review. We have resolved the issue with the ants. We are now under new management

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff were friendly and helpful. Cabin was filthy, run down and horrible.
Séjour de 1 nuit en mars 2021
Réponse de Jess le 24 mars 2022
Thank you for your Review. We are now under new management.

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We paid $100 more than the other families who booked the same accomodation via Agoda website. Boo for wotif! We arrived at 4pm and room wasn’t even ready. We had to wait 3 more hours for the room! By the time we checked in, it was 7pm. No compensation whatsoever given. There 6 families altogether who stayed at the accomodation. 2 families got a newer cabin which was decent enough. The other 4 families including us got the older cabins. Old flooring, old furniture, old ceiling and the shower was horrible too. There was almost no hot water. It only pump 4 times and it lasted 2 minutes everytime the hot water was pumped. The entire place badly needs an upgrade. We wouldn’t recommend it at all. Also, use Agoda for booking not Wotif!
Séjour de 4 nuits en janvier 2021
Réponse de Jess le 24 mars 2022
Very sorry to hear you stay with us wasn't great. We are now under new management.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
After driving for 5 hours when we got to out accomodation noticed dust was every where and floor was covered in sand, my partner had to sweep the whole place first, fridge was turned off when we open the door it stank the while place and the Small cart of milk was off, the lighter for the cooking gas was not working luckily we has a match box with ours, the toilet roll holder was broken, unit lost its power three times While were were staying and the list goes on over all we very very disappointed with our stay.
Séjour de 5 nuits en décembre 2020
Réponse de . le 24 mars 2022
Thank you for your review, we are very sorry your stay with us wasn't great. We are now under new management.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté
Room was unclean and smelt very bad bathroom floor was stained shower had mould and very bad smell.
Séjour de 1 nuit en février 2020
Réponse de Albany Holiday Park le 19 févr. 2020
Thank you for your feedback. We are keen to look into this situation (no one should be staying in a dirty room) but unfortunately as you have reviewed anonymously we can't look up your booking. If you like, you can head to our website and leave your name (and cabin number if you can remember it). Were you able to see any staff member about this problem? If you choose to stay at any Acclaim Holiday Park again, feel free to head to the office and ask for assistance on any issue - our staff will do their best to fix it. Safe travels.

8/10 Bien

Erika

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2019
Réponse de Graeme le 15 mai 2019
Thankyou for your review

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Réponse de Manager le 22 mai 2019
Thankyou for you feedback

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Manager helpful. Some furnishings tired no room on both sides of double bed to get in and out. Difficult for us oldies
Séjour de 3 nuits en avril 2019
Réponse de Manager le 22 mai 2019
Thankyou for your feedback greatly appreciated

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service et équipements
It was adequate for our needs the unit looked tired . No hand towel supplied.
Séjour de 2 nuits en février 2019
Réponse de Management le 12 juin 2019
Dear Guest, thank you for staying with us. Sorry to hear about the hand towels, your comments have been passed onto housekeeping. We look forward to seeing you again next time you're in town.

8/10 Bien

Colleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Budget Friendly- Cabin style- No frills-Comfortabl
3 couples in 3 small cabins was just right. We had roomenough in the kitchen for the 6 of us to play cards.
Séjour de 1 nuit en février 2019
Réponse de Management le 12 juin 2019
Dear Colleen, thank you for staying with us and for taking the time to leave feedback. Our cabins having everything in them to be self-contained. Glad you enjoyed your stay. We hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Équipements
Séjour de 2 nuits en janvier 2019
Réponse de Management le 12 juin 2019
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Équipements
Séjour de 2 nuits en janvier 2019
Réponse de Management le 12 juin 2019
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
,.nice and quiet , good location very easy access. rooms very small for the price. bunk beds to small for teenages
Séjour de 7 nuits en décembre 2018
Réponse de Carol - Manager le 10 janv. 2019
Thank you so much for your feedback. I must admit in some of our cabins the bunk beds are for children and not teenagers or adults. We love our beautiful and quiet location and we are so glad you enjoyed it also.

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Stay for 1 week in one of the Chalets ( Dec 26th - Jan 1st). The Chalet has a very nice space, queen main bedroom and one small bedroom with two bunkers. Very nice place to stay with the family, all good maintenance, accessible to the Albany town and attractions and very handy petrol station and shop across the road.
Séjour de 6 nuits en décembre 2018
Réponse de Carol - Manager le 10 janv. 2019
Having a baker across the road who makes delicious pies is also a bonus although a bit of a temptation too! So glad you enjoyed your stay and we hope to see you again if you should come down our way.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic spot very helpful and friendly staff ! Told us all the best places to go and see.
Séjour de 3 nuits en septembre 2018
Réponse de Carol - Manager le 4 oct. 2018
Thanks for your feedback. When you love a place like we love Albany it makes the job really easy.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Nice setting, how ever the chalet was very dusty especially in the kids bunk room and the kitchen was grimy around the sink. The chalet was very worn and needed a bit of an update and a good wipe down and clean out but the staff were lovely and helpful.
Séjour de 2 nuits en juin 2018
Réponse de Carol - Manager le 12 juin 2018
Thank you so much for letting us know your concerns. We are so sorry about the dust in your chalet. We had our hands full with a wind and dust storm just prior to the long weekend. No excuse though! We would love the opportunity to see you again in the future.

10/10 Excellent

colleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
quiet stay
Very clean and nothing overlooked for a very comfortable stay for a short period of time would recommend to friends and would stay again
Cozy
Réponse de Carol - Manager le 2 mai 2017
Thank you so much for your kind review Colleen. We're so glad you enjoyed your stay with us and hope that you will come and visit us again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 15 nov. 2016
Thank you so much for letting us know via a 5 out of 5 that you enjoyed your stay here with us in Albany. Hopefully you'll join us again if you venture back this way

8/10 Bien

john, Rockhampton Queensland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was in a good place as far as we were concerned.
Was good a good place with a happy manager. Met our needs a comfortale bed and room for our gear.
Réponse de Carol - Manager le 6 nov. 2016
Thank you for taking the time to let us know about your stay here. We are so centrally located and we do love being in Albany so we are happy to share that with our guests.

6/10 Satisfaisant

Pete B, Geraldton, WA.

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Pleasant Holiday Location
Had an enjoyable long weekend stay. Studio chalet was typically compact & cosy. Decor etc is old & in poor condition & mould was clearly evident in the bathroom. But, the shower was hot & strong and the bed was very, very comfortable. Very quiet & beautifully scenic location. The reception staff were friendly, helpful and efficient. Enjoyed my stay but for the price, the chalet needs an update.
Réponse de Carol - Manager le 20 sept. 2016
Hi Pete, Thanks for taking the time to let us hear about your stay with us. We have recently taken the time to go through and address the issues with the mould in a couple of our cabins and we now have this under control. We do have a very quiet location and our yard staff work hard to maintain our lawns and gardens. We hope that you would come and stay with us again if you in Albany.

10/10 Excellent

Shakti, Australia - WA - Perth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Marcia, Australia - WA - Regional WA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facilities: Good, well equiped; Value: Could be better; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant;

6/10 Satisfaisant

Amanda, Australia - WA - Perth

Les points forts : Personnel et service
Les points faibles : Propreté
Unpacked, realized it was hot, dirty and small packed up and left. Didn't stay the night but lost our money. Extremely dissapointing.

6/10 Satisfaisant

Trang, Australia - WA - Perth

Les points faibles : Personnel et service
Facilities: Basic, Unpretentious, Modest; Service: Inferior, Bad, Awful, Cheated moneyinefficient; Called twice for them to confirm extra guest, they did not.

8/10 Bien

Julie, Australia - WA - Regional WA

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We asked for one double and 2 single beds but got 2 double beds and had to share a bed.

8/10 Bien

Claudia, Germany

Les points forts : Propreté et personnel et service

10/10 Excellent

Jodie, Australia - WA - Regional WA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Lyn, Australia - NSW - Regional NSW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facilities: Nice ; Value: Acceptable price; Service: Friendly; Cleanliness: Pristine; clothes dryer in laundry a little slow

8/10 Bien

Paul, Australia - WA - Perth

Les points forts : Propreté et personnel et service
Value: Economical; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; For a 5 berth cabin there really was no seating area other than the dining table and chairs. 2 uncomfortable wicker chairs were also in the cabin.

10/10 Excellent

helen, Australia - WA - Perth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facilities: Good; Value: Bargain; Service: Professional, Friendly, Courteous; Cleanliness: Spotless; The park is very well kept. Its also very quiet. It is a great location if you have been driving all day and dont feel like negotiating a new town.

8/10 Bien

Rhonda, Australia - WA - Perth

Les points forts : Propreté et personnel et service
Facilities: Basic; Value: Could be better; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant; The park was easy to fine. convenient for what we wanted.

8/10 Bien

Tracey, Australia - WA - Regional WA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Lovely;

6/10 Satisfaisant

Peter, Australia - NSW - Newcastle

Facilities: Basic, Unpretentious, not suitable forlong stay; Value: Reasonable, i payed extra and moved; Service: Basic, Polite, needs review peop. polite; Cleanliness: just ok; the clothes dryer was broken the phone was broken the laundry toilet was broken

8/10 Bien

Pierce, Australia - VIC - Melbourne

Les points forts : Propreté

8/10 Bien

David, Australia - WA - Perth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facilities: No waiting in bathroom; Value: Great deal; Service: Friendly, Courteous; Cleanliness: Faultless;

6/10 Satisfaisant

Tania, Australia - WA - Regional WA

Les points forts : Personnel et service
Facilities: Basic; Value: Reasonable; Service: Professional, Good, Friendly; Cleanliness: Tidy, Clean;

8/10 Bien

David, Australia - NSW - Regional NSW

we were happy

10/10 Excellent

Quentin, Australia - WA - Perth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facilities: Above average; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate;

2/10 Horrible

paul, Australia - WA - Regional WA

Les points faibles : Propreté
Facilities: Basic; Value: Rip-off; Service: Basic; Cleanliness: Filthy, Grubby, very unclean ; I am ok with basic accomodation but but ther is no excuss for it being unclean

8/10 Bien

Joel, Australia - WA - Fremantle

Les points forts : Propreté et personnel et service