2/10 – Ontzettend slecht
Maureen
Reisde met familie
11 mei 2026
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I paid $453 for one night at this hotel, and after seeing the first room they assigned us, I honestly would not have let a stray animal stay there.
To begin with, I was told check-in was not until 4:30 p.m. Since we were attending a graduation, I stopped by around 4:00 p.m. to see whether our room might be ready early. Imagine my surprise when I saw a sign clearly stating that check-in time was actually 3:00 p.m. When I questioned the front desk clerk about the discrepancy, she claimed it was because they had a full hotel and were waiting on guests to check out. That explanation made absolutely no sense considering standard checkout times are much earlier in the day.
Things only got worse from there.
Our room key would not work. I had to go downstairs three separate times before the clerk finally came upstairs herself — and even then, she still could not get the door open with any of the keys she had programmed. She ultimately had to use her master key to let us in. Yet somehow, she acted as though I was the inconvenience.
Once inside the room, I was shocked. The carpet had large visible stains — one bright red and another dark brown. There were chips and debris on the floor, scuff marks all over the walls, and the overall condition of the room looked dirty and poorly maintained. I genuinely questioned whether the sheets had even been changed. To make matters worse, the toilet did not work.
I immediately contacted the front desk to report th
Maureen
1 nacht verbleven in mei 2026