Familiehotels in Zelezna Ruda

'This hotel was wonderful. It was quiet, it was sparkling clean, the room was good sized with a lovely balcony. The staff were all very nice. The breakfast was very good. I was here a full week and never got tired of it because there was good variety with eggs, meats, cheeses, yoghurts with multiple toppings and many breads and spreads. I was able to go for long walks and runs on lovely quiet streets and paths right from the hotel, and parking for my car was easy right behind the hotel. I am...

'I made the reservation in the afternoon of the date I wanted to stay. Some time after making the reservation I called to ask how to check-in given that it said there is no front desk and I didn't receive any instructions. I was told in German they are fully booked, despite having a confirmed reservation (and the hotels.com website having several rooms there). I asked how can it be and was told that if I want to speak with someone in English I should call again in 0.5-1 hours. I called more than...