Dear Youssef, Thank you for choosing the DoubleTree by Hilton, Zanzibar - Stone Town and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Zanzibar. Kind Regards, Tony

Dear Marianela,Thank you for your detailed review. We're pleased to hear that you found our hotel to be in great shape, with comfortable rooms and a nice restaurant. We strive to provide a comfortable and enjoyable experience for all our guests.We apologize for any inconvenience you experienced with our front desk service and the oversight regarding your ferry pick-up. This is certainly not the level of service we aim to provide, and we will address this issue with our team to ensure that it doesn't happen again in the future.Regarding the gym, we appreciate your feedback and will take it into consideration as we work to improve our facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future.Sincerely,Hadija EkumboAsst. General Manager

Dear Melissa,Thank you for taking the time to give us your valuable feedback.We sincerely apologize for any cleanliness issues you experienced during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take your feedback very seriously. Please know that we will address this matter immediately with our housekeeping team to ensure that such issues are not repeated. Your comfort and satisfaction are our top priorities.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hadija EkumboAsst. General Manager.

Dear Srinivas,Thank you for your review. We're pleased to hear that you appreciated our hotel's convenient location. However, we're sorry to learn that the view didn't meet your expectations. Being located in the heart of Stone Town, the view is limiting, however from our roof top restaurant, we have excellent views of the ocean and the own.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to Stone Town in the not too distant future.Sincerely,Hadija EkumboAsst. General Manager

Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us in and that our hotel's prime location in the heart of Stone Town and value met your expectations.Thank you for staying with us and we look forward to welcoming you back to Stone Town.Sincerely,Hadija EkumboAsst. General Manager

Thank you for your 10/10 review.We are glad that we were able to meet your expectations. Thank you for staying with us and we do look forward to welcoming you back to Spice Tree.Sincerely,Hadija EkumboAssistant General Manager

Dear Christophe,Thank you for taking the time to give us your valuable feedback.I am glad that our prime location in the heart of Stone Town was to your liking. Your satisfaction is our top priority, and we appreciate your input regarding the bedding. Rest assured, we continuously strive to enhance our guests' experience, and we'll take your comment into consideration as we work to improve our accommodations. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Sincerely,Hadija EkumboAsst. General Manager

Dear Leigh,Thank you for the 4 star rating.We are glad that you enjoyed your stay and we look forward to welcoming you back to Stone town.Sincerely,HadijaAsst. General Manager

Thank you Audrey for taking the time to give us your valuable feedback.We are glad that you enjoyed your stay with us and we do look forward to welcoming you back to Stone Town in the not too distant future.Sincerely,HadijaAsst. Manager

Thank you Karen for taking the time to share your review with us. Thank you for your compliments towards the staff and location. I do look forward to sharing this review with our staff. Thank you for staying with us and we look forward to welcoming you back to Stone Town in the not too distant future.Sincerely,Hadija-Asst. Manager

Thank you Emre for taking the time to give us your rating.It was indeed a pleasure hosting you and we do look forward to welcoming you back in the not too distant future.

Thank you Sarah for taking the time to give us your valuable feedback.Thank you for your kind compliments towards our staff. I do look forward to sharing this review with them.It was indeed an honor hosting you and we do look forward to welcoming you back to Stone Town in the not too distant future.Sincerely,Hadija-Asst. Manager

Thank you Patrick for taking the time to give us your valuable review. We are indeed glad that we were able to meet and exceed your expectations.It was a pleasure hosting you and we do look forward to welcoming you back to Stone town.Sincerely,Hadija

Dear Edward,Thank you for taking the time to give us your valuable feedback. It is indeed a pleasure to read that you enjoyed the breakfast and that the room was to your liking. Thank you for your kind compliments towards our staff-who are our biggest asset. I really do look forward to sharing this review with them. Thank you for staying with us and we do look forward to welcoming you back soon!Sincerely,Hadija-Asst. Manager

Thank you Haesung for your 5 star rating.It was indeed a pleasure hosting you and we do look forward to welcoming you back to Stone Town.Sincerely,Hadija-Asst. Manager

Thank you Roel for taking the time to give us your rating. It was indeed a pleasure hosting you and we do look forward to welcoming you again in the not too distant future.Sincerely,Hadija

Thank you William for giving us a 5 star rating. I am glad that we were able to meet your expectations. It was a pleasure hosting you and we hope we get another chance of welcoming you back.Sincerely,Hadija-Asst. Manager

Dear Kazim,Thank you for taking the time to give us a rating. I am sorry that we were not able to meet and exceed your expectations. I would like to hear more about your experience, should you wish to share kindly contact me on: hadija.ekumbo@turacocolletion.com.I look forward to hearing from you.Sincerely,Hadija-Asst. Manager

Thank you Jonathan for taking the time to share your valuable feedback with us. Thank you so much for your kind compliments and I m pleased that we were able to meet and exceed your expectations. Thank you for staying with us and we look forward to welcoming you back in the not too distant future.Sincerely,Hadija-Asst. Manager

Thankyou Thapelo for taking the time to give us a rating of 10/10. It was indeed a pleasure hosting you and I am glad your Overall Experience was to your liking.We do hope we get the chance of hosting you once gain in the not too distant future.Sincerely,Hadija-Asst. Manager

Thank you Scott for taking the time to give us a rating. I am sorry that we did not meet and exceed your expectations. I would like to know more about your stay with us as your feedback will enable us to improve on our Guest experience. Should you wish to share the details, kindly reach me on hadija.ekumbo@turacocollection.com. I do look forward to hearing from you.Sincerely,Hadija Ekumbo-Asst.Manager

Thank you Pedro for taking the time to give us a 10/10.It was indeed a pleasure hosting you and we do look forward to hosting you again in the not too distant future.Sincerely,Hotel Management

Thank you Shannon for taking the time to give us your valuable feedback. Thank you for your compliments towards our staff, I look forward to sharing this review with them. It was indeed a pleasure hosting you and we look forward to hosting you once again in the not too-distant future.Sincerely-Hadija EkumboAsst. Manger

Thank you Noel for your 4 star rating. I am glad that the overall experience was to your liking. Thank you for staying with us and we do hope we get to welcome you back in the not too distant future.

Thank you Thuong for taking the time to rate us. It was a pleasure hosting you and we do look forward to hosting you once again in the not too distant future.Sincerely,Hadija-Asst. Manager

Thank you Teppo for taking the time to give us your valuable feedback. Thank you for your kind compliments in regard to the staff, and location. I am glad you also enjoyed the restaurant. Kindly accept my apologies in regard to the leaky shower cubicle. Be rest assured that we have taken corrective actions and measures to address this. Thank you for staying with us and we do look forward to hosting you in the not too distant future.Sincerely,Hadija-Asst. Manager

Thank you Page for taking the time to rate us. It was a pleasure hosting you and we do look forward to hosting you once again in the not too distant future.Sincerely,Hadija-Asst. Manager

Thank you Christian for taking the time to give us your valuable feedback. It is a pleasure to read that our prime location in the heart of Stone Town was to your liking. Thank you for staying with us and we do hope we get a chance of hosting you in the not-too-distant future.Sincerely,Hadija-Asst. Manager

Thank you Didier for taking the moment to share your experience with us.. We appreciate your comment in regard to our dedicated staff. Thank you for staying with us and we look forward to welcoming you back in the not too distant future.Sincerely,HadijaAssistant Manager

Dear Krista,Thank you for taking a moment to rate us. We are honored to have had the pleasure of hosting you and we look forward to hosting you again soon.Sincerely,Hadija EkumboAssistant Manager

We appreciate you taking the time to write a review, Crystal. While we are glad you enjoyed your experience at our hotel, we are sorry for the impression you had about some of the Front desk team. We will use your review as a coaching conversation with them so they may learn from it and we hope to have opportunities to welcoming you back soon.Sincerely,

Thank you for your review and feedback, Asad. We are very sorry for the disappointment you experienced. We take your comments very seriously and are looking this further.

Thank you very much for taking the time to share your comments with us. Very happy that our Team succeeded in our mission to make you feel comfortable and taken care of.Looking forward to welcoming you back soon.Warm regards.Abubakar Juma / Assit Front Office Manager.

Dear Keith, We are delighted to have been your chosen hotel during your recent stay in Stone Town. It was truly a pleasure to serve you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for staying at the DoubleTree by Hilton, Zanzibar - Stone Town and we hope you choose to create more memories here whenever your travels bring you back to Zanzibar.Sincerely,Tony SeweAssistant Manager

Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described is not characteristic of the level of service our associates strive to provide. Striving towards 100% customer satisfaction is one of our main principles therefore please rest assured your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences and eliminate future reoccurrences of this matter.Unfortunately, I could not undo the negative experience you faced during your recent stay and I look forward to speaking with you in order to restore your confidence in the DoubleTree by Hilton, Zanzibar – Stone Town. Therefore, please feel free to contact me anytime.Regards.Abubakar Juma / Assit Front Office Manager.

Thank you very much for your lovely comment Elizabeth and happy to read from our happy customer.We will pass on your comments to our Team members who always feel proud when succeeding in their mission.Feel free to come back as you are more than welcome.Regards.Abubakar Juma / Assist Front office manager

Dear LaurentWe are truly heartened to receive your generous review of Double Tree. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well looked after. We look forward to having you with us again in the near future.Kind Regards,Abubakar,Assist Front Office Manager.

Thank you for your comments Zohra. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.I regret to hear that the condition of the hotel & our service level didn’t meet your expectations. I’ll share your feedback with the team here and rest assured, we’ll take your comments on board and where possible, look to make improvements.I do hope we get a chance to host you again in the future for a more relaxing stay.Warm Regards.Abubakar Juma.Assistant Front Office Manager.

It is always a tremendous pleasure for a Hotel Team to read that we succeeded in bringing joy and delightful moments to our Guests.We are sincerely happy to read that had a fantastic stay and that you felt at home.It is my turn to say "thank you" for offering us your highest recognition.Hoping we will have the pleasure to be of service to you again in DoubleTree by Hilton StoneTown.Warm Regards.Abubakar Juma / Assistant Front office Manager.

Dear Thomas,Thank you for choosing the Double Tree Stone Town and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again in the near future when you visit Stone town.Kind Regards,Abubakar JumaAssistant Front Office manager.

Thank you very much for taking the time to share your feedback with us Qwintina.I am glad to read that Abubakar was able to make your stay a pleasant one with our services,He is our best asset as he is proactive and passionate to create a pleasant experience for each and every guest who stays with us. I am also happy to read your positive comments about our professionalism and commitment to a positive guest experience.I have shared your feedback with the entire team here at the hotel and we are all very happy to note that our efforts to create a positive experience for you have met with success. I must say that your kind words have encouraged us all to perform even better.On behalf of the entire team here at Double Tree I would like to thank you for choosing to stay with us and we all hope to see you again when your travels bring you back to Zanzibar.Best regards,Tony Sewe / Assistant Manager.

First of all, I would like to thank you for taking the time to write a review concerning your stay with us. I am glad you found our location the perfect place for touring StoneTown and enjoying the UNESCO World heritage surrounding. Looking forward to welcoming you again soon. Best Regards, Abubakar Juma / Assist Front Office Manager.