Exterieur

Beoordelingen van Novotel York Centre

4 out of 5
Novotel York Centre
Fishergate, York, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 482 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 332 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1001 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Magdalena op 1 nov 2023
Dear Mark,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. Providing exceptional experiences for our guests is our top priority, and we're thrilled to know that we met your expectations.Kind regards

10/10 – Uitstekend

Tiago

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great option for families.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet place out of the city centre, but walkable to all attractions. Good restaurant on site with decent options for breakfast and dinner.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

bryony, Honolulu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

shirley

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were spacious and bright, good position for hotel as can walk into city, thought the charge for parking the car was a bit steep
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Sandra, Alexandria

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Serca de todos los puntos de interés, tiene todo lo que se necesita para pasar un buen tiempo.
1 nacht verbleven in april 2024
Reactie van Alex op 6 mei 2024
¡Nos alegra mucho saber que disfrutaste de tu tiempo con nosotros! Estamos encantados de que encontraste nuestra ubicación conveniente para explorar todos los puntos de interés y que tuviste todo lo necesario para pasar un buen tiempo durante tu estancia. Siempre nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes, y esperamos tener el placer de recibirte de nuevo en el futuro. ¡Gracias por tus amables palabras!

10/10 – Uitstekend

katherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good clean convenient hotel, comfy bed. Nice reception/bar area. Didn’t have food but menu looked reasonable. Excellent EV charging- 4 charge points working on Charge Assist app which was easy to use and good value. Downside is the car park charge but that seems to apply to all hotels in York.
2 nachten verbleven in april 2024

6/10 – Redelijk

Julie

Reisde met partner
Negatief: Voorzieningen
The property was okay but expensive for the roomsnd parking the rooms were okay but lots of stains on the carpets. The bathroom towels had marks on them even though they were washed location was good as near to everything. But wouldn't stay here again didn't eat here so do not know about the food
2 nachten verbleven in april 2024

10/10 – Uitstekend

deborah, Mynydd Du

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
modern relaxed, good location, clean rooms
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We lived that it was easy to find, central and modern. The staff were welcoming and friendly. The hotel was modern and breakfast was wholesome. We didn’t like paying the £16 parking but the river walks were special
1 nacht verbleven in april 2024

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Quiet. Nice location, walking distance into York. Friendly, help staff. Brilliant breakfast and a lovely atmosphere. Would definitely stay again!
1 nacht verbleven in april 2024

8/10 – Goed

Loraine

2 nachten verbleven in april 2024

6/10 – Redelijk

Stuart

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Short walk to city centre ideal for a short break.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

aldrin alexander

1 nacht verbleven in maart 2024

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We couldnt find any milk
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel. Convenient parking
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Luke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and friendly staff comfortable bed and the facilities in the room were as expected definitely will be coming back in the future 😊
1 nacht verbleven in maart 2024

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in speedy and efficient. Room is great value, though upper floors of hotel look tired and well used. Reception and bar & restaurant open plan and modern, with quirky fixtures and service. We were staying as we had concert tickets for the Barbican (just across the road) so happily paid the £16 (!) for secure overnight parking. Breakfast was excellent, with a full view of the barrage and riverside walkways. Staff were good at explaining the buffet and what was available. Lovely light room and fab coffee, I had a full english breakfast, husband had a continental. We Would recommend this hotel, it's excellent value for money, and its central location is ideal for exploring.
1 nacht verbleven in maart 2024
Reactie van Pallavi op 11 mrt 2024
Dear Sarah,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that your check-in experience was speedy and efficient, and you found the room to be great value. Your comments on the upper floors are duly noted, and we appreciate your honesty as we continuously strive to improve.We're especially delighted that you had a positive dining experience during breakfast, appreciating the excellent buffet, the riverside view, and the helpful staff. Your recommendation means a lot to us, and we're glad you found our hotel to be excellent value for money.We look forward to hosting you again and appreciate your trust in us.Regards

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very enjoyable
Great location, lovely room
2 nachten verbleven in februari 2024
Reactie van Nadiia op 28 feb 2024
Dear Kim,Thank you so much for your kind words! We're delighted to hear that you enjoyed the location and found the room to your liking. We strive to provide a wonderful experience for our guests, and it's always rewarding to receive positive feedback. We hope to have the pleasure of hosting you again in the future!Kind regards,

10/10 – Uitstekend

Jamie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

Clark

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff were excellent and the location is also great. Easy walk to the key sights of York. However, the property was dated, with stains to the carpet and issues in the bathroom. They were renovating several areas at the time which is good news.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Ben

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Karl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Brendan

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Paul

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Nigel

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quality hotel, very central
Modern look to foyer and rooms. Pool being renovated too but didn’t affect our stay. Central to York for all attractions. Would stay again if needed to be in York.
1 nacht verbleven in februari 2024
Reactie van Front office manager op 24 feb 2024
Dear Nigel,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed the modern look of our foyer and rooms, and that our central location made it easy for you to explore all the attractions York has to offer. We apologize for any inconvenience caused by the pool renovation during your stay, and we're glad it didn't significantly impact your experience.We're always striving to improve, and your feedback is valuable to us. If you have any further suggestions on how we can make your next stay even better, please don't hesitate to let us know.We hope to welcome you back to York soon!

6/10 – Redelijk

Simin

Positief: Netheid
Nice hotel but needs some TLC in the rooms
The hotel itself was lovely and the open plan reception and bar area was comfortable and warm. The staff were pleasant though some of them didn’t seem sure how to work things like the till and we were undercharged for a round of drinks which the bar woman then demanded I pay when I returned for more drinks as if this was my fault somehow. But all in all it was a good stay. The room itself was ok but the toilet was tiny and difficult to get in and out of without squeezing against the wall as you opened or closed the door and there were a few things that didn’t work - usb sockets next to the bed, a lamp from one side of the bed that was missing and there was just a hole where it was once fixed and the other was loose, the fridge in the room looked like it was meant to be in a cupboard and there was a cupboard with a large hole in the bottom and a wonky door I can only assume was for a previous fridge. On the 2nd night the tv stopped working. It reset itself to 1st Jan 2023 and even the guy from reception couldn’t get it working admitting that “I’ve not had any training on these new smart TV’s and neither has the maintenance guy”. He repeatedly switched it on and off but it wouldn’t connect to any service. He offered us some free drinks vouchers for the inconvenience but when I asked at reception the next day, they knew nothing about them. We were checking out that day anyway but it would’ve been nice to have been offered a coffee or something whilst we were waiting to leave.
2 nachten verbleven in februari 2024

8/10 – Goed

DAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet, comfortable and well located
Comfortable, quiet and ideally located for the event we were attending at York Barbican. Easy to get to by road too.
1 nacht verbleven in februari 2024
Reactie van Magdalena op 17 feb 2024
Dear Dan,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodations comfortable and quiet. It's fantastic that our location was ideal for the event you were attending at York Barbican, and we're pleased to know that accessing our venue by road was convenient for you. We appreciate your kind words and look forward to welcoming you back for any future events or stays in the area. If there's anything specific you loved about your visit, feel free to share, as we always strive to enhance our guests' experiences.

6/10 – Redelijk

David

2 nachten verbleven in februari 2024
Reactie van Front office manager op 16 feb 2024
Dear DavidThankyou for taking the time out of your day to leave us a review, we would very much appreciate some further feedback in relation to the score you have given your stay. If you could contact the hotel to highlight anything we can improve on for future guests that would be extremely helpful.Best regards

10/10 – Uitstekend

Karl

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Front office manager op 16 feb 2024
Dear Karl Thankyou for taking the time to leave us a positive review. We sincerely appreciate it.Kind regards

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
1 nacht verbleven in februari 2024
Reactie van Front office manager op 16 feb 2024
Dear DianeThankyou so much for leaving us a positive review. We are thrilled to hear you had such a great time and welcome you back again soon on your next trip to York.

6/10 – Redelijk

Sandra

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Bath was dirty and full of hair. 1 towel was used and covered in hair and make up. Shower screen was dirty. Carpet around the bin was covered in stains which looked awful. Bedside light was broken and hanging by the wire.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Hayley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great stay
1 nacht verbleven in januari 2024
Reactie van Front office manager op 16 feb 2024
Dear HayleyThankyou so much for the positive review of your stay with us. We greatly appreciate you taking the time to do so.Best regards

10/10 – Uitstekend

mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent two night stay, would thoroughly recommend when visiting York..
2 nachten verbleven in januari 2024
Reactie van Front office manager op 16 feb 2024
Dear MarkThankyou so much for taking the time to review your stay. We look forward to you staying again next time you are in York.Best regards

10/10 – Uitstekend

Martyn

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value & parking
Stayed 1 night. Excellent location for Barbican & rest of York. Parking £15 but with little parking in York its a bonus. Room lovely, restaurant meal Excellent and all staff friendly. Have stayed before will stay again.
1 nacht verbleven in januari 2024
Reactie van Magdalena op 17 feb 2024
Dear Gillian,Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback! We're thrilled to hear that our location, especially for the Barbican and the rest of York, met your expectations. We understand that parking in York can be a challenge, and we're glad our parking option proved to be a convenient bonus for you.It's heartening to know that you enjoyed your room and had an excellent dining experience in our restaurant. Our team works hard to provide a welcoming and friendly atmosphere, so we're delighted to receive your compliments. We truly appreciate your loyalty as a returning guest, and we look forward to hosting you again in the future. If there's anything specific you'd like to share about what made your stay memorable, please feel free to let us know. Safe travels, and see you again soon!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Lovely hotel, fantastic staff and a quiet, clean, comfortable room.
1 nacht verbleven in januari 2024
Reactie van Magdalena op 17 feb 2024
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a lovely experience at our hotel. Our dedicated staff takes great pride in providing fantastic service, and it's rewarding to know that their efforts made a positive impact on your stay.We're also delighted that you found your room to be quiet, clean, and comfortable. Creating a relaxing and welcoming environment for our guests is always a top priority for us.If there's anything specific that stood out to you during your stay or if there's anything we can improve upon for your next visit, please feel free to share. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Bathroom discomfort
We were given a disabled facilities room with a very high toilet and a very low sink. 1. I am very short and my feet didn’t touch the ground when sitting in the loo!! 2. I suffer from a bad back, which wasn’t helped by bending over every time I washed my hands! 3. The shower was difficult to use due to its central location and the curtain was in the way all the time! 4. The loo had no lid!! Very unhygienic!!! 5. The Bathroom needs a good refurb!
1 nacht verbleven in januari 2024

8/10 – Goed

Lee

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Revisit
Another brief stop at this hotel. Generally ok service as able to check in early. Room spacious however plenty of stains on carpet which also looked tired. Breakfast was minimal and time was spent waiting for items to be replenish. Sausages were under cooked and had a very unusual taste
1 nacht verbleven in januari 2024

6/10 – Redelijk

Mary

Negatief: Staat van de accommodatie en faciliteiten
Disappointing.
The hotel is in a great location. However, the room was extremely dated. The toilet and bathroom are separate and there is no sink in the toilet to wash your hands. It was difficult to navigate to the bathroom from the toilet in the middle of the night. The rooms need sound proofing. I was constantly awakened by slamming doors. The bathroom needs to be re-grouted and the tap in the sink was very badly designed, you had to reach right back under the extending tap to reach the water flow. The carpet in the room was badly stained and there was staining up the wall in the toilet. The pillows were very flat; one was like a sliver of cotton wool and the other was rock hard. We asked for the room to be made up and they didn’t replenish the tissues, which had run out of. All in all, we were extremely disappointed.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Lovely and clean hotel, round corner from Barbican and short bus journey into York itself
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely comfortable stay, room excellent.
2 nachten verbleven in januari 2024
Reactie van Emma L op 27 jan 2024
Dear Linda Thankyou for taking the time to leave us a review, we really appreciate the positive feedback and will share this with the team.Kind regards

10/10 – Uitstekend

Carla

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend for a business trip to York.
A lovely hotel. Modern and clean. The room was very comfortable with both a small bath and a shower. Nice restaurant, with a good selection of options and a very good breakfast. The staff were all really helpful and friendly. The parking is £16 for 24 hours which is quite expensive but parking is generally expensive in York. Easy walking distance from the city centre - around 15 minutes to the Shambles from the hotel.
1 nacht verbleven in januari 2024
Reactie van reception op 21 jan 2024
Dear Carla,Thank you for choosing Novotel York Centre for your recent business trip to York. We truly appreciate your kind words and recommendation. It is delightful to hear that you found our hotel to your standard. We are also pleased to know that you had a pleasant dining experience in our restaurant and enjoyed what we had to offer. Our team takes pride in providing helpful and friendly service, so it is wonderful to hear that they met your expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Novotel York Centre in the future.Best regards,Novotel York Centre

8/10 – Goed

Janet

Reisde met partner
The only downside is that the heating was not efficient, the room was chilly. The positive being the food. Lovely meal and the morning bacon bap was the best I can ever remember having …thank you and well done
2 nachten verbleven in januari 2024
Reactie van Reception op 21 jan 2024
Dear Janet, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our food, and we're thrilled to hear that you enjoyed your meal in the restaurant. We apologize for any inconvenience caused by the heating not being efficient. Your comments have been noted, and we will take them into account. We hope to welcome you back to Novotel York Centre in the future. Warm regards,Novotel York Centre

10/10 – Uitstekend

Carla

1 nacht verbleven in januari 2024
Reactie van Emma L op 28 jan 2024
Thankyou for taking the time to leave us a review. We are glad you enjoyed our stay.

8/10 – Goed

Rachelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Alvin, HUNTINGDON

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Sad that the pool is gone, hope it will be refurbished.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
York twixmas break wed-sat
Nice receptionists friendly easy to check in lifts/stairs spacious rooms queen size bed tea coffee kettle mini fridge nice bathroom clean fresh great mini break 10 min walk to centre of York nice hotel car park secure
3 nachten verbleven in december 2023