Hôtel près de Musée du Vin (Villany)

"​A very contrasting stay for a 4-star establishment. ​ The Pros: Excellent responsiveness following a lighting issue (immediate room change) and a much-appreciated commercial gesture (free breakfast offered). The welcome from the female receptionist on the afternoon of the 22nd was excellent. ​The Cons: ​Mediocre cleanliness: I found a hair on the duvet in the first room. In the second room, the bathtub was dirty with stagnant water residue, which I had to scrub myself before using. ​Customer Service (Dec 23rd): The attitude of the male receptionist on duty the morning of my departure was deplorable. I asked for assistance with the luggage storage, but his reception was icy. Despite my greetings and repeated thanks, he remained completely silent and unfriendly. Such a lack of basic courtesy is unacceptable."