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Beoordelingen van Macdonald Windsor Hotel

4 out of 5
Macdonald Windsor Hotel
23 High Street, Windsor, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 606 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 245 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 1002 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2022
Reactie van John op 30 aug 2022
Dear MikeThank you very much for your great score! I am delighted that you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldige locatie, fijn ontbijtbuffet, goed bed, aardig personeel.
1 nacht verbleven in december 2018
Reactie van Emma op 20 jan 2019
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel right in the centre of the small town and oppositie the Castle
3 nachten verbleven in december 2018

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No faults at all, only stayed one night. found the staff and everything else to be of the highest standard.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Casey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful!
1 nacht verbleven in mei 2024

8/10 – Goed

Martyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely friendly hotel right in the middle of Windsor.
2 nachten verbleven in mei 2024

8/10 – Goed

Carl

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located across from Windsor Castle, this comfortable hotel is being downgraded because of an electrical problem in our room that forced us to change rooms at 11pm and of continual malfunctions with room keycards. Concierge staff was first rate as were night staff. This is a cashless hotel - cards only.
3 nachten verbleven in mei 2024

8/10 – Goed

Stephen

Zakenreiziger, Reisde met partner
Great position in Windsor . Ideal for any tourist . The pillows were like bricks
1 nacht verbleven in mei 2024

6/10 – Redelijk

Mark

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The hotel is nice but basicm bedroom, restaurant and parking available. There is no fitness room, pool and other extras you can expect in in a four star hotel. The hotel is a comb8nation of older building, which make it difficult for people with mobility issues, a number of small sets of stairs, narrow elevator and more. Don't misunderstand, you can get around, but the layout of the building has its challenges that you do not have in modern hotel buildings. The hotel is right opposite Windsor Castle, in the very centre of Windsor and 400 meter from the so-called Long Walk. 3.5 kilometer, just over 2 miles, you have Windsor Castle Farm Shop where you can have a simple lunch and buy products made from ingredients grown on the extensive Royal grounds.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Marianne Andersen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are going to Windsor, this is THE hotel to YOU have to stay at. We were here for two nights and we were able to walk around the town shopping, we looked at the castle, which is literally just across the road. Cafes, restaurants, clothes shops, pubs, bookstore are within walking distance. The hotel has many beautiful seating areas around the quiet reception. The service is very pleasant and helpful, and we found the whole area to be that way. And the hotel is only 15-20 minutes from Heathrow Airport. We will definitely travel here again!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hemant op 19 mei 2024
Dear Matthew,Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was very clean. The bed was comfortable and had a great shower. The location was awesome, but the parking with our car was difficult. Better parking instructions would have made our stay less of a hassle. The food was very good.
1 nacht verbleven in mei 2024
Reactie van Hemant op 19 mei 2024
Dear Rebecca,Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

8/10 – Goed

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Older hotel that’s well maintained. One minute walk from Windsor Castle, so the location is amazing. Lovely area. Great shower.
1 nacht verbleven in mei 2024
Reactie van Hemant op 19 mei 2024
Dear Rebecca,Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

2/10 – Ontzettend slecht

Rameet

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Hemant op 19 mei 2024
Dear Rameet,I am sorry we didn't meet your expectations during your stay with us. Your feedback is valuable to us for improvements in the future.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Hemant op 13 mei 2024
Dear Karen,Thank you for your positive rating! We're glad you enjoyed your stay despite the challenges. We'll strive to make your next visit even better.

10/10 – Uitstekend

nancy

1 nacht verbleven in mei 2024

8/10 – Goed

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
all good
1 nacht verbleven in april 2024
Reactie van Hemant op 3 mei 2024
Good Afternoon Thomas,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 – Uitstekend

Jahan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really helpful staff and the best location on the Windsor high street, right near the castle. Modern facilities and great stay!
2 nachten verbleven in april 2024
Reactie van Hemant op 3 mei 2024
Good Afternoon Jahan,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 – Goed

Emma

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Hemant op 3 mei 2024
Good Afternoon Emma,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 – Goed

Michelle

1 nacht verbleven in april 2024
Reactie van Hemant op 19 mei 2024
Dear Michelle,Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 – Uitstekend

George

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for the castle etc. Nice hotel and good breakfast. Underground parking also a bonus.
1 nacht verbleven in april 2024
Reactie van Hemant op 3 mei 2024
Good Afternoon George,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 – Uitstekend

Philip

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An absolute fantastic stay. The staff just couldn’t do anymore to make our stay memorable. The only complaints really is the cost of breakfast & to park. At £24 per person the breakfast was way over priced and with a Wetherspoons literally 2 mins walk away then that’s where I’d be going next time. Also £40 to park the car. Again extremely expensive. Other than that a fantastic hotel a stones throw from the castle and everything Windsor has to offer
1 nacht verbleven in april 2024
Reactie van Regin op 15 apr 2024
Dear Philip, Thank you for your kind words about your stay! We're thrilled to hear that our staff went above and beyond to make your visit memorable. We appreciate your feedback regarding the cost of breakfast and parking. We'll take this into consideration to ensure our pricing aligns better with our guests' expectations. We're glad you enjoyed our hotel's proximity to Windsor Castle and everything the area has to offer. We hope to welcome you back for another fantastic stay in the future! Regards, Regin

10/10 – Uitstekend

Alex, Abergavenny

1 nacht verbleven in april 2024
Reactie van Hemant op 3 mei 2024
Good Afternoon Alex,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, voorzieningen
Mold in shower, construction at front door, lift did not function, no assistance at check-in.
2 nachten verbleven in april 2024
Reactie van Nicoleta op 15 apr 2024
Dear Mark,Thank you for your feedback.We apologize for the inconveniences you experienced during your stay. Regards, Nicoleta

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it! Beautiful hotel in perfect location next to Windsor Castle! Comfortable beds, nice rooms, all the amenities including breakfast buffet! Staff were super friendly too. We loved walking around as tons of shops and restaurants next door and nearby.
1 nacht verbleven in maart 2024
Reactie van Hemant op 7 apr 2024
Hello Elizabeth,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 – Uitstekend

Alex, Abergavenny

1 nacht verbleven in maart 2024
Reactie van Hemant op 3 mei 2024
Good Afternoon Alex,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 – Goed

GARY JOHN

Reisde met familie
Positief: Voorzieningen
Good venue. Parts of hotel looking tired and need some upgrades! Food average and overpriced! Some staff need to be more flexible! Rooms are main area needing maintenance!
2 nachten verbleven in maart 2024
Reactie van Hemant op 28 mrt 2024
Dear Gary,We appreciate your insights and will take them into consideration for future improvements.

10/10 – Uitstekend

Gareth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel for visiting Windsor. Staff were very professional and friendly. Good breakfast. Secure parking.
1 nacht verbleven in maart 2024
Reactie van Hemant op 28 mrt 2024
Dear Gareth,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 – Goed

Caroline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and upscale. Close to the train station and visiting the castle.
1 nacht verbleven in maart 2024
Reactie van Regin op 4 apr 2024
Dear Caroline, Thank you for your kind review! We're glad to hear you enjoyed our clean and upscale accommodations, as well as our convenient location near the train station and castle. We hope to welcome you back soon! Regards, Regin

8/10 – Goed

Tracy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Regin op 4 apr 2024
Dear Tracy,Thank you very much for your feedback, Regards, Regin

10/10 – Uitstekend

Duncan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and facility
1 nacht verbleven in maart 2024
Reactie van Hemant op 28 mrt 2024
Dear Duncan,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

2/10 – Ontzettend slecht

Peter

Negatief: Netheid, personeel en service
Reactie van Regin op 4 apr 2024
Dear Peter, Thank you very much for your feedback. Regards, Regin

10/10 – Uitstekend

Marion

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Welcoming, clean, excellent location.
1 nacht verbleven in maart 2024
Reactie van Hemant op 28 mrt 2024
Dear Marion,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 – Uitstekend

Dawn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Totally amazing stay. Loved the hotel will return in the future. Will see more hotels in this group
1 nacht verbleven in maart 2024
Reactie van Hemant op 16 mrt 2024
Dear Dawn,Thank you for your glowing review! We're thrilled to hear you had an amazing stay and we can't wait to welcome you back in the future. Looking forward to showing you more of what our group has to offer! Regards, Hemant

10/10 – Uitstekend

Martijn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Martijn,Thank you very much for your review. Regards, Hemant

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal for Windsor Castle and local area
2 nachten verbleven in maart 2024
Reactie van Hemant op 16 mrt 2024
Dear Richard,Thank you very much for your review. Regards, Hemant

2/10 – Ontzettend slecht

Vinay

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Regin op 4 apr 2024
Dear Vinay,Thank you very much for your feedback. Regards, Regin

4/10 – Matig

Rebecca

1 nacht verbleven in februari 2024
Reactie van Regin op 4 apr 2024
Thank you very much for your feedback. Regards, Regin

8/10 – Goed

Christopher

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Good points of the Hotel were: Clean modern room, and corridor areas. Quiet and very little disturbance. Large vestibule and bar areas. Complimentary breakfast. Bad points were: Coffee machine with no coffee pods. No seat for the shower area. Reception staff member prioritising their mobile phone over their customer whilst attempting check in...Very rude. Overall, a good Hotel in the heart of Windsor, with several slight improvements required. Four Stars....
1 nacht verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Christopher,Thank you for your detailed feedback. We're glad to hear you appreciated the cleanliness and modernity of our rooms and corridors, as well as the quiet atmosphere and spacious common areas. We apologize for the issues you encountered, such as the lack of coffee pods and seating in the shower area, as well as any perceived rudeness from our reception staff member. Rest assured, we take your comments seriously and will work to address these areas for improvement. We're pleased to know you still found our hotel to be a good choice in Windsor, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing to stay with us. Regards, Hemant

2/10 – Ontzettend slecht

Rebecca

1 nacht verbleven in februari 2024
Reactie van Regin op 4 apr 2024
Dear Rebecca,Thank you very much for your feedback. Regards, Regin

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very clean and nice hotel, room was big enough, comfortable and quiet. Bathroom was clean, shower was powerfull. Everthing you could need. Breakfast was plentifull and good quality. Staff were excellent, friendly and helpfull.
1 nacht verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Simon,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that you found our hotel to be clean, comfortable, and well-equipped. Regards, Hemant

10/10 – Uitstekend

C

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed our brief stay.
1 nacht verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear C,Thank you very much for your review. Regards, Hemant

10/10 – Uitstekend

Grace Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place looks like posh. So neat and clean. The staff are friendly and accommodating. So convenient to train station, castle and shopping centre. One of the best hotels we ever stayed.
2 nachten verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Grace Ann,Thank you for your fantastic review! We're thrilled to hear that you found our hotel posh, neat, and clean, and that our staff were friendly and accommodating. We're delighted that our convenient location near the train station, castle, and shopping center added to the enjoyment of your stay. It's truly rewarding to know that we've provided one of the best hotel experiences you've ever had. We can't wait to welcome you back for another exceptional stay! Regards, Hemant

4/10 – Matig

Rebecca

1 nacht verbleven in februari 2024
Reactie van Regin op 4 apr 2024
Dear Rebecca,Thank you very much for your feedback. Kind regards, Regin

8/10 – Goed

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Brian,Thank you for your feedback. Regards, Hemant

10/10 – Uitstekend

Ann-Marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay. This hotel is beautiful and so close to everything especially the castle. My only advice if driving make sure you book parking in advance as limited and we could not park and had to use a local car park.
1 nacht verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Ann-Marie,Thank you for your lovely review! We're thrilled to hear that you had a wonderful stay and found our hotel beautiful and conveniently located near the castle. We appreciate your advice regarding parking and apologize for any inconvenience you experienced. We'll certainly take your feedback into consideration to ensure a smoother experience for our guests in the future. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Regards, Hemant

2/10 – Ontzettend slecht

Wendy

2 nachten verbleven in februari 2024
Reactie van Hemant op 16 mrt 2024
Dear Wendy,Thank you for your feedback. Regards. Hemant

8/10 – Goed

Agustina

1 nacht verbleven in februari 2024
Reactie van Regin op 18 feb 2024
Dear Agustina,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 – Uitstekend

GARETH

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Absolutely great hotel, superb location, great room and value, superb staff. Amazing breakfast.
2 nachten verbleven in februari 2024
Reactie van Regin op 18 feb 2024
Dear Gareth,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.