Arrived at the hotel to be informed the car park was 4 streets away in an open car park. Although it needed a fob to raise the barrier on entry you could just drive at the barrier to exit. As the car park was completely open this was in no way secure. On the subject of the fob, these had to be collected and returned to reception each time you returned with your car, which required driving to the hotel, parking on the street outside, collecting the fob, then drive to parking. Madness. Especially with the hotel advertised as having parking. The ÂŁ25 parking fee was more expensive than some of the town car parks. Would question what I was paying for???
On to the room. That should never have been a room. A box room at the top of a flight of stairs. Badly fitted door so every person passing or using the stairs could be heard. As this was the main staircase didnât exactly lead to a relaxing stay.
Simple things like tv remote missing. No way of contacting front desk or reception. Resorted to ringing the hotel on mobile. Reception no answer. Walked down to reception. Staff just stood there oblivious to phone call. Asked about the remote. Told theyâd check the spare stock and sort it. Nothing further heard on this.
The looked to order room service, told to go to bar, fair enough, ordered at the bar. Pizza and Chips. Turned up a while later c 30-40 minutes. Chips fine. Pizza base not cooked.
On check in Iâd asked about the pool to be told not open hours advertised. CO 2day early!
