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Avis sur Red Garter Hotel & Casino by Red Lion Hotels

2.5 out of 5
Red Garter Hotel & Casino by Red Lion Hotels
1225 Wendover Blvd, West Wendover, NV

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 223 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 235 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 161 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 150 avis sur 1008." "

7,0/10

Propreté

6,8/10

Personnel et service

5,8/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is convenient to get around to all the casinos in the area.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 26 mai 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

8/10 Bien

Margie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 25 mai 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 Excellent

José Ramírez

Voyage en groupe
Gracias
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 25 mai 2024
Gracias for taking the time to rate your stay with us. We hope to see you again.

8/10 Bien

Roy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hi
Séjour de 1 nuit en mai 2024
Réponse de Juan le 22 mai 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

8/10 Bien

Kurt, Huson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room upgrades were very nice. Not smoking rooms or as clean & well appointed as I have ever seen them.
Séjour de 1 nuit en mai 2024
Réponse de Juan le 22 mai 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

2/10 Horrible

Tyler

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is barely a step-up from spending the night in your car. There was no WiFi, no hot water, and the housekeeping staff yells and bangs around throughout the night. I did not get a wink of sleep and froze during my morning shower. The staff barely has a pulse and they all act like they’ve been lobotomized. Avoid this place at all costs.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 20 mai 2024
Thank you for staying with us and for taking the time to share your concerns with us. It's certainly not the level of service we aim to provide. We wish your experience with us would have been more enjoyable. We will be sure to share your concerns with our team.

4/10 Médiocre

jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathroom tub was clog guest couldn’t shower . Toilet didn’t flush properly . The waiter at the casino was always looking mad and didn’t offer a good service .
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 20 mai 2024
We are genuinely sorry to hear about your disappointing experience. We hope to have another opportunity to welcome you back in the future. We'd love to make things right!

6/10 Satisfaisant

bob

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 21 mai 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

4/10 Médiocre

Russell

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was dirty with stains on pillows and sheets. The staff wasn’t very friendly.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 20 mai 2024
We wish your experience with us would have been more enjoyable. We will be sure to share with our team. We hope to have another opportunity to welcome you back in the future. We'd love to make things right!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 20 mai 2024
Thank you so much for such a great rating.

6/10 Satisfaisant

Sheryl

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alot of it old and smelled, panel was coming off in the bathroom. The coffee place equipment was broken. The food was good at the restaurant
Séjour de 3 nuits en mai 2024
Réponse de Juan le 15 mai 2024
Thank you for taking the time to share your feedback. We regret to hear that you encountered some issues during your stay with us, particularly with the room condition and the coffee place equipment. Rest assured, we will investigate these matters for immediate resolution. On the bright side, we are pleased that you enjoyed our restaurant service. We hope to have another opportunity to provide you with a superior experience in the future.

6/10 Satisfaisant

Darin

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
you get what you pay for.
Séjour de 1 nuit en mai 2024
Réponse de Juan le 15 mai 2024
Thank you so much for your rating. We look forward to your next visit and continue to earn your loyalty.

2/10 Horrible

Trenna

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms were old and the bedding dirty. It smelled like marijuana everywhere including our room. I chose non smoking for a reason.
Séjour de 1 nuit en mai 2024
Réponse de Juan le 7 mai 2024
We are extremely sorry to hear about your disappointing experience at our property. We absolutely understand the discomfort you felt due to the marijuana smell in your room. We take a serious view of the fact that the room you received was not up to the mark in terms of cleanliness while you specifically requested a non-smoking one.We assure you, your feedback has been duly noted and will be urgently addressed with our housekeeping team to ensure such incidents don't happen in the future.Once again, my sincerest apologies for the inconvenience caused to you. We hope to have a chance to provide you with a better experience in the future.

8/10 Bien

Pedro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mat for the shower a bit slippery
Séjour de 1 nuit en avril 2024
Réponse de Juan le 11 mai 2024
Thank you for let us know we would get Housekeeping informed to get this situation take care.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Leo

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Slots at casino
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 4 mai 2024
Thank you for your review, we hope to see you again.

4/10 Médiocre

Guy

Voyage en couple
Les points faibles : Équipements
Restaurant closed when we arrived, 10 pm. Big sign in parking lot says restaurant open 24 hrs. We drove frome Boise. Had to go to Rainbow to get our dinner. They haven't had 24 hr restaurant since Covid. 4 years! Plenty of time to take down the sign but they won't spend the money. We asked for a late check out on Friday and they said not allowed on weekends. Not going back.
Séjour de 1 nuit en avril 2024
Réponse de Juan le 1 mai 2024
We are sorry to hear about your unfortunate experience. It's unacceptable that our outdated advertising led to your inconvenience, and this matter will be addressed promptly. Also, your feedback about the late check-out policy has been duly noted.Our guests' satisfaction is of utmost importance to us and we are truly sorry that we were not able to meet your expectations this time. Please accept our sincerest apologies and kindly give us another chance to offer you a superior experience in the future.

6/10 Satisfaisant

Karina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Tammy le 2 mai 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 Excellent

Ron

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean and comfortable and a lot cheaper than the other casino's down the street. The cafe has very good food and again, a lot cheaper than down the street.
Séjour de 1 nuit en avril 2024
Réponse de Juan le 1 mai 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

6/10 Satisfaisant

Adam

Les points faibles : Infrastructures et conditions de l’hébergement
You get what you pay for
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 30 avr. 2024
We are genuinely sorry to hear about your disappointing experience. It's certainly not the level of service we aim to provide. Please provide more details about your situation and We will do my best to help rectify this situation.

4/10 Médiocre

SERENIA

Séjour de 1 nuit en avril 2024
Réponse de Tammy le 27 avr. 2024
We wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future.

8/10 Bien

Gerri

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 27 avr. 2024
Thank you so much for such a great rating.

8/10 Bien

Herb, Coulee Dam

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The big negative was the ATM machine. It is located in the casino. I used the machine. I received a ticket that had to be redeemed at the cashier window in the casino. No problem right? Wrong. The person in the cashier window was at lunch! After a 25-30 minute wait I got my money.
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 22 avr. 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

6/10 Satisfaisant

misty

I felt it wasnt much better than a regular motel just more money
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 21 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 Bien

darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rooms were clean
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 21 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 Excellent

Brooke

Séjour de 1 nuit en avril 2024
Réponse de Tammy le 21 avr. 2024
Thank you for taking to rate your stay with us. Hope to see you again.

10/10 Excellent

morgan

Séjour de 1 nuit en avril 2024
Réponse de t le 20 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 Bien

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great choice when staying in wendover, but the casino shuttle doesn't stop here anymore.
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 14 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

6/10 Satisfaisant

Leesa

Séjour de 1 nuit en mars 2024
Réponse de Tammy le 14 avr. 2024
Thank you for taking the time to rate your stay with us. Wish we had more details for low rating.

6/10 Satisfaisant

Rusty

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The heaters in both of our rooms did not work, and it was chilly. We called down to have someone come look at them and they said no one answered when they called service.
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 9 avr. 2024
Hello Rusty, thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback. We wish your experience with us would have been more enjoyable. We'd like to make things right! Thank you for your review.

4/10 Médiocre

Maheikau

Les points faibles : Infrastructures et conditions de l’hébergement
They have elevator, fan in the hallway was being held up by a duck tape with a cigar in it. The room smell really funny and fan in the bathroom didn’t work.
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 9 avr. 2024
Thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback and we're looking forward to making improvements to our property.

10/10 Excellent

Octavio

Séjour de 1 nuit en avril 2024
Réponse de Tammy le 30 avr. 2024
Thank you for rating your stay with us. Hope to see you again.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were nicely updated and the staff was very friendly and helpful. I travelled with a handicapped companion and they did everything to make us comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 9 avr. 2024
Thank you we are glad that our team was able to help you. we will be sure to share your comments with our team. Please, come back and see us again.

10/10 Excellent

craig

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 6 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 Excellent

Magaly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A good place to stay if you lake casinos
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 3 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon

10/10 Excellent

Brent, Shelley

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 4 avr. 2024
Thank you for taking the time rate your stay with us. Hope to see you again soon.

2/10 Horrible

Mike

Les points faibles : Infrastructures et conditions de l’hébergement
We had to switch rooms twice, the first room had a broken tv and phone. The second room, when I turned up the heat the whole front of the heater fell off onto the floor. The last room had a broken lamp and when I went to dry my hands the hand towel holder fell off as it was broken too. No comps or anything provided for the inconvenience either. Won’t stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 3 avr. 2024
We wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future, we'd like to make things right! Thank you for your review. We hope to have another opportunity to welcome you back in the future. We'd love to make things right! Please ask for Tammy, on your next stay with us.

10/10 Excellent

Bertha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything gray
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 3 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Juan le 1 avr. 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

8/10 Bien

margaret

Séjour de 1 nuit en mars 2024
Réponse de t le 20 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 Bien

Jenine

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The rooms was very clean. The room was quiet and comfortable.
Séjour de 2 nuits en mars 2024
Réponse de Tammy le 26 mars 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

8/10 Bien

TIFNI

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice, updated room
Séjour de 1 nuit en mars 2024
Réponse de t le 26 mars 2024
Thank you for your valuable feedback, we will be sure to share your concerns with our team. Please, come back and see us again.

4/10 Médiocre

Bridger

Voyage en couple
Les points forts : Personnel et service
The bed was awful. We woke up in pain from the stiff mattress. We heard every footstep and conversation outside the room. The AC unit sounded like it was going to explode.
Séjour de 2 nuits en mars 2024
Réponse de Tammy le 24 mars 2024
Thank you for your valuable feedback, we will be sure to share your concerns with our team. Please, come back and see us again.

10/10 Excellent

Lisa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 24 mars 2024
Thank you for taking time to rate your stay with us. Hope to see you again soon.

6/10 Satisfaisant

Kevin

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Juan le 22 mars 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty and look forward to seeing you again soon.

6/10 Satisfaisant

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Noisy! Bathroom fan; but the noise part was the ice machine right by the door, as well as the intoxicated loud guests slamming doors! But of course that is no fault of the property! The waiters at the restaurant were awesome! Check in also polite and helpful!
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 19 mars 2024
Thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback.

6/10 Satisfaisant

Angela

Les points faibles : Personnel et service
The maid was talking extremely loud by our room at 8 am on a Sunday it was so annoying she was practically screaming !! The whole point was to get away from our kids and sleep in . Super inconsiderate
Séjour de 1 nuit en mars 2024
Réponse de Juan le 22 mars 2024
We are sincerely sorry for the disturbance you experienced during your stay with us. It's our objective to provide our guests with a quiet, serene environment, especially during our early hours. Rest assured that your concerns will be relayed to our housekeeping department to ensure this situation is not repeated in the future. Thank you for bringing it to our attention.

10/10 Excellent

German

Not coment
Séjour de 2 nuits en mars 2024
Réponse de Tammy le 19 mars 2024
Thank for taking the time to rate your stay with us. Hope to see you again soon.

8/10 Bien

CORNELIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mars 2024
Réponse de Tammy le 19 mars 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 Excellent

Billiejo

Séjour de 1 nuit en mars 2024
Réponse de Tammy le 6 avr. 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.