In Room 20, the air conditioning unit buzzed loudly whenever it was operating, and the bathroom fan sounded as though it was contacting its housing whenever I turned it on or off.
I booked accommodation relying on your web site's assertion that the property provided a restaurant. That assertion has since vanished. On checking in, I was informed that the restaurant had ceased operating "after COVID" - and, in fairness, the receptionist told me she had not been at the property at that time, so could not give an exact date.
This is perilously close to a breach of the Australian Consumer Law s 18, dealing with deceptive and misleading conduct, by advertising a service that is known not to be available. Please advise how Expedia intends to remedy the annoyance and inconvenience caused by its failure to provide current and current information.