Hello Keisha,Thank you for taking the time to rate our hotel with a perfect 5 out of 5. We appreciate your positive feedback.We're delighted to see that you had a great experience with us. If there are specific aspects of your visit that you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out.Thank you once again for choosing our hotel.Best regards,Abedrabo TwaissiCluster General Manager

Dear Ursula,Thank you for rating your experience with us a perfect 5 out of 5. Your feedback is truly appreciated, and we're delighted to know that you had such a wonderful time during your stay.Your high rating reaffirms our commitment to delivering excellent service and ensuring our guests have a memorable visit. If you ever have any specific comments or suggestions you'd like to share, please don't hesitate to reach out. We always welcome the opportunity to improve and enhance our services.We look forward to welcoming you back in the future. Warm Regards,Abedrabo Twaissi Cluster General Manager

Dear valued guest,Thank you for taking the time to share your feedback following your recent stay at our Movenpick Nabatean Castle. We truly appreciate your insights, and we are pleased to hear that you found our location convenient and enjoyed our friendly and helpful staff, as well as the delicious breakfast we offer.We are especially delighted that you had the chance to savor our amazing chocolate hour; it's a delightful treat that many of our guests look forward to!However, we apologize for the inconsistency you experienced in our Al Nadeem bar during happy hour, we assure you that we are working to address this issue to ensure a more seamless experience for our guests in the future.Regarding the lack of vegetarian food options, we want to explain that vegetables are available in our kitchen and served at our restaurants, just kindly scan the QR code displayed on our tables.Your valuable comments serve as an important tool for us to enhance our guests' experience, and we are grateful for your input. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Abedrabo TwaissiCluster General Manager

Dear Santiago,Thank you so much for taking the time to share your feedback and for choosing to stay with us. We truly appreciate your rating and your valuable comments. Your input helps us continually improve our services to ensure our guests have an exceptional experience.We're thrilled to hear that you loved our breakfast amenities, and we're delighted to have scored a 98% in this category. Our team works hard to provide a delicious and diverse breakfast selection to cater to various tastes and dietary preferences. Your positive feedback encourages us to maintain and even enhance this aspect of your stay.We also appreciate your positive rating for our staff,our dedicated team members take pride in delivering excellent service and ensuring our guests feel welcome and well-cared for during their stay. Your recognition of their efforts is truly motivating, and we'll continue to strive for even higher levels of service.Regarding the restaurant, it appears there may have been some room for improvement based on your feedback. We'd love to hear more about your experience at the restaurant so that we can address any concerns you may have had. Your comments are invaluable in helping us enhance this aspect of our offerings to better meet your expectations.Once again, thank you for choosing us as your destination, and for your feedback. We hope to have the pleasure of welcoming you back in the near future, where we'll strive to provide you with an even more exceptional stay.Warm regards,Abedrabo Twaissi Cluster General Manager

Carissima Arianna,Grazie per il tuo feedback riguardo al tuo recente soggiorno. Siamo felicissimi che tu abbia avuto un'esperienza soddisfacente.Le tue gentili parole riguardo al nostro hotel spazioso e ben organizzato, al personale attento e alle opzioni culinarie diverse sono molto apprezzate. Prendiamo a cuore i tuoi commenti sulla camera, i corridoi e gli ascensori, e stiamo già lavorando a piani di ristrutturazione per migliorare queste aree.Siamo lieti che tu abbia trovato comodo il nostro servizio di navetta, e ti ringraziamo per la tua raccomandazione. Non vediamo l'ora di darti il benvenuto di nuovo e garantirti un soggiorno ancora più eccezionale. Se hai delle preferenze specifiche per la tua prossima visita, ti preghiamo di condividerle con noi.Cordiali saluti,Abedrabo TwaissiDirettore Generale Cluster

Dear Emma,Thank you for the great and in-depth feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that we're able to meet all your needs during your stay. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Nadia,We always find it nice to know that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to rate your personal experience at our Mövenpick Nabatean Castle with us and Expedia.com readers. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Hicham,Thank you for the time you spent to share your in-depth feedback on your recent stay at our Mövenpick Nabatean Castle, to be considered as the best hotel you stayed throughout the country is certainly high praise, we are truly happy to know that we have managed to meet your expectations in regard to hospitality and services delivered. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Dana,Thank you for rewarding us with the highest possible score! We are thrilled that you have enjoyed your stay. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Yazan,Thank you for the great feedback of your recent holiday experience at our Mövenpick Nabatean Castle; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that our hotel and staff were able to meet all your needs during your stay, rest assured that we will fail to pass your comment to the employee mentioned as we know it will mean a great deal with them. Moreover, kindly accept our sincere apologies for the inconsistency you experienced, your feedback in line with the parking spaces, paint inside the hotel, and the carpet will be forwarded to its respective department for further discussion and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Rafael,We would like to thank you for the praising review you shared following your recent visit to our Mövenpick Nabatean Castle and are delighted to read that we were able to match your expectations. We thank you also for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Gerald,Thank you for sharing this great review of your recent visit at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle hotel.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Gilberto,Thank you for choosing Mövenpick Nabatean Castle and for taking the time and effort to rate your experience with us, kindly accept our deepest apologies for any inconvenience caused during your stay with us. We would also appreciate it if you could share more details and we will make sure attention will be given to your comments. Once again, thank you for your time, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Aditi,Thank you for choosing our Mövenpick Nabatean Castle for your holidays in Petra and for the perfect rating you shared on Expedia.com. We are thrilled that you enjoyed your recent stay with us. Looking forward to welcome and serve you again.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Daniel,First of all, we congratulate you with your wedding anniversary and we thank you for choosing our Mövenpick Nabatean Castle for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions and we are truly happy to know that we have managed to meet your expectations in regards to hospitality and services delivered, rest assured that we will not fail to pass your comments to those team members whom you have personally mentioned as we know it will mean a great deal with them. We hope you had an unforgettable stay in Petra, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Bharath,We would like to thank you for your preference in selecting our hotel for your holidays in Petra, as well as for taking the time to tell us about your recent experience among us. Mövenpick Nabatean Castle hotel is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, also we want to explain that our hotel was just renovated in the year of 2019 and still continuing the improvement of it, kindly accept opur deepest apology for the inconsistency you experienced during your stay with us, rest assured that it will be forwarded to its respective department for further revision. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Manan,First of all, we thank you for the time you spent to share your personal impressions of your stay at our Mövenpick Nabatean Castle. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Second, we sincerely lament hearing that your stay wasn't pleasant as it should have been due to the air condition, kindly accept our sincere apologies and rest assured that it will be reported to its respective department. Third, we lament reading that our restaurant's meal offer did not live up to your expectations as our professional team of chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all plates, nevertheless you may request a condiments or spice to our team members, and also there is a wide spice station in our restaurant for our guests to help themselves and season their dishes to their liking. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

Dear valued guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely lament reading that your stay was not as pleasant as it should have been due to unwanted room temperature, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured that it will be reported to its respective department for further discussion and improvement. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Richard,Thank you for making our Mövenpick Nabatean Castle your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia.com, these positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Again, thank you for your visit, we hope that you had a nice journey back home, and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Adrian,We greatly appreciate the time you spent to review your recent experience in our hotel, at Mövenpick Nabatean Castle we always strive to exceed guests' expectations and your comments will help our teams to reach that goal. We sincerely lament reading that your stay was not as pleasant as it should have been, also we want to explain that our hotel was just renovated in the year of 2019 and still continuing the improvement of it, kindly accept our deepest apology for the inconsistency you experienced during your stay with us, rest assured that it will be forwarded to its respective department for further revision. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Margarete,We would like to thank you for taking time to rate your recent visit to our Mövenpick Nabatean Castle and are delighted to read that we were able to match your holiday expectations. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Jessica,We would like to thank you for your preference in selecting our Movenpick Nabatean Castle hotel for your holidays in Petra, as well as for taking the time to tell us about your recent experience among us. Also, we would like to take the opportunity to explain that the prices have been studied to offer the best value and in accordance with the prices applied by 4 star hotels in the same area.Thank you for making us your choice hotel when visiting the area and we hope that you had an unforgettable holidays in Petra.Best regards, Abedrabo Twaissi Cluster General Manager

Dear David,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests.Movenpick Nabatean Castle hotel is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, we are delighted to know that you appreciated it and glad that you enjoyed your stay among us. Moreover, we understand that Movenpick Nabatean Castle hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website from where our agents will be able to offer you a personalized booking guidance to make sure you book the Accor destination that can make all your dreams come true. Once again, thank you for your visit, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Lionel,We would like to express our gratitude for taking time to rate and share your feedback about your recent visit at our Movenpick Nabatean Castle hotel. First, we sincerely regret your dissatisfaction with the prices and charges of the hotel, we also want to explain that the prices and charges was also studied and in accordance with hotels of the same category in our area. Second, Movenpick Nabatean Castle hotel was one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, were saddened to know that it's not up to your expectation. Third, our staff serves each guest with the Movenpick spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.We hope that you had an unforgettable holiday in Petra and we thank you again for sharing your experience with us.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Vishal,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Movenpick Nabatean Castle hotel with us and Expedia readers.Movenpick Nabatean Castle hotel was one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, we thank you so much for the appreciation of it and are glad to know that the hotel location was also matched with your holidays in Petra.Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Shamim,Thank you for sharing this great review of your recent stay at our Movenpick Nabatean Castle hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to welcome you back to the lowest point on earth where warmth meets the hospitality at Mövenpick Nabatean Castle hotel.Best regards, Abedrabo Twaissi Cluster General Manager

Dear Peer, We are honored of serving you and many thanks to you for this perfect rating. Looking forward to welcome you again. Regards, Abedrabo Twaissi Cluster General Manager

Dear Belinda, Thank you for taking the time to share your experience at Movenpick Nabatean Castle Hotel. The team is very delighted to know that you had a wonderful stay with us and you enjoyed your breakfast and dinner with the valley views. We hope that you had a memorable tour in Petra and we wish to welcome you again in the future. Sincerely, Armin Weller Hotel Manager

Querida Blanca, Gracias por su calificación perfecta y sus amables comentarios. El equipo se alegra de saber que tuvo una estancia maravillosa en el Movenpick Nabatean Castle Hotel y que disfrutó de la vista del valle. Esperamos que haya tenido un recorrido memorable por Petra y deseamos darle la bienvenida nuevamente en el futuro. Un cordial saludo, Armin Weller Gerente del hotel

Dear Sharon, Thank you for taking the time to leave us a review and an excellent rating. The team is delighted to know that you had a wonderful stay at Movenpick Nabatean Castle Hotel, our staff members were attentive to your needs, and you appreciated the magnificent view of Petra Valley. Your comments are important to us, so we take good note of them and will share these to our team. We wish that you also had a memorable time in Petra and we hope to welcome you again soon. Kind regards, Armin Weller Hotel Manager

Querida BiancaPimentel, Obrigado por sua excelente avaliação e excelente avaliação. Ficamos felizes em saber que você gostou de sua estadia em nosso hotel e em Petra, nossos serviços superaram suas expectativas e nossa equipe foi capaz de atender às suas necessidades. Desejamos recebê-lo novamente em Petra no futuro. Atenciosamente, Armin Weller Gerente do hotel

Caro Sra. Allesandra, Obrigado por reservar um tempo e compartilhar conosco seu feedback positivo. Certamente levaremos seus comentários a sério e trabalharemos para oferecer uma ampla variedade de opções para nossos buffets de jantar. Como atendemos a muitas nacionalidades, fazemos o possível para oferecer a maior variedade possível de opções, mas nem sempre podemos ter sucesso. Agradecemos sua gentileza e compreensão e desejamos os melhores cumprimentos de Petra. Armin H. Weller Gerente do hotel

Dear Carole, Thank you for sharing your positive review following your recent stay at Mövenpick Nabatean Castle Hotel. It is a delight to know that you have enjoyed your stay and all aspects of it was up to your expectations. Hoping to have the pleasure of welcoming you back soon. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us and delighted to know that you have enjoyed your time and the overall experience exceeded your expectations. Regret that we were not able to provide you with a satisfactory service via room service, apologies for the inconvenience. The team and I will be looking forward to the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Charalambos, Thank you for sharing your feedback with us and delighted to know that you had an enjoyable stay. On the other hand, we have noted your comments in regards to the breakfast quality assuring you that it will be shared with the culinary team for their action. Apologies if you were disappointed from the swimming pool as it is only heated during winter time. Looking forward to the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for sharing your feedback with us and delighted to know that you have enjoyed your time and the staff service met your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Edison, Thank you for sharing your positive review and delighted to know that you have had an enjoyable time with us. On the other hand I have taken note of your comments regarding swimming pool and would like to inform you that we only heat it during winter time, however, your comment will be shared with our engineering team for a solution to avoid future repetition. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Renato, Thank you for taking the time to share your feedback following your recent stay. It is a delight to know that you have enjoyed your time, the hotel facilities and staff service met your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for rating our resort after your recent and we do hope to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and happy to know that the stay was up to your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us, be assured that your comments will be shared with the concerned team to ensure future improvements in regards to food quality and facilities. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for sharing your review with us and apologies if we didn't succeed to provide you with enjoyable stay. Hoping to have the pleasure of welcoming you back and give us another opportunity to regain our trust. Best regards, Rania Bawalsa Hotel Manager Mövenpick Nabatean Castle Hotel

Dear Valued Guest, It has been a great pleasure welcoming you to our hotel and I wish to thank you for taking your time to share your memories of your stay. The team and I will be delighted to welcome you again in the near future. Sincerely yours, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for sharing your feedback of your recent stay with us. I am fully aware of the unfortunate incident you experiences upon your arrival, and as explained then, it was an integration failure between expedia and our system which we managed to resolve. Moreover, I was concerned to know that certain areas didn't meet your expectations in terms of hotel cleanliness level, staff response and food quality. These will be shared with the departments concerned for the remedy actions. Hoping to have the pleasure of welcoming you in the future. Best regards, Rania Bawalsa Hotel Manger

Dear Valued Guest, Thank you for rating our resort and our sincere apologies if your stay was not up to your expectations. I really hope you will reconsider your opinion and give us another opportunity to restore your trust. Best regards, Rania Bawalsa Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. It is a delight to read that you have enjoyed your stay, the hotel facilities and services provided by the team and mainly restaurant staff were to your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager