Hey Sissi, thanks for taking the time to review your stay with us. We're thrilled to hear that you enjoyed our breakfast buffet – we really do love to start the day off right with a variety of fresh, healthy options and a few indulgent treats from local suppliers. And it's great to know that our self check-in/-out system was a breeze for you. However, we're very sorry to hear that your room wasn't as clean as it should have been. We really appreciate you taking the time to let us know, as cleanliness is a priority in all of our hotels. We're not sure what went wrong this time, but rest assured, we're looking into it. At Ruby, we love giving old buildings new life, which means getting creative with our floor plans and furnishings to make the most of the space we have. This approach creates a variety of unique room layouts, each with its own character. Sorry to hear the room we picked out for you didn't quite hit the mark. Next time you're with us, just reach out to our hosts – they're always on hand to help find a room that's more to your liking in a quieter corner of the hotel. We hope you'll give us another chance sometime and stay with us again - either in Vienna or any of our other locations across Europe. Your Ruby Marie Team

Hi, thank you for taking the time to evaluate your stay with us. Your feedback provides us with the opportunity to constantly improve our hotel and the quality of our service. We're sorry to hear that you weren't completely satisfied with your stay at our hotel. However, our hosts are always eager to fulfill every of our guest's wishes. Next time just ask our hosts to turn down the temperature a little or open one of the windows. We're glad you enjoyed sleeping in our luxurious beds, they're the ideal place to snuggle and get a good night's sleep. We hope to welcome you again soon. Your Ruby Marie Team