Luxe suite, 2 tweepersoonsbedden | 1 slaapkamer, luxe beddengoed, verduisterende gordijnen

Beoordelingen van Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 831 van 1874 beoordelingen" "
Gastenscore: 8 - Goed. 582 van 1874 beoordelingen" "
Gastenscore: 6 - Redelijk. 250 van 1874 beoordelingen" "
Gastenscore: 4 - Matig. 123 van 1874 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 1874 beoordelingen" "

8,2/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Anouk

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Goed hotel, wel basic en wat oudere kamers, de ligging is top, vlak bij de metro en dan ben je in 10 min in hartje Toronto. Personeel is vriendelijk, het ontbijt kan alleen wel echt veel beter.
3 nachten verbleven in april 2024
Reactie van stef op 15 apr 2024
Bedankt voor uw feedback. We zijn blij om te horen dat u genoten heeft van de gunstige ligging van ons hotel en dat u ons personeel vriendelijk vond. Wij stellen uw opmerkingen over het ontbijt op prijs en zullen deze meenemen in ons streven om onze dienstverlening te verbeteren. Wij hopen u in de toekomst nogmaals te mogen verwelkomen.

10/10 – Uitstekend

Shauni

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Aangenaam verblijf voor een citytrip
Fijn verblijf, lagen op het 26ste verdiep waardoor we een prachtig uitzicht over de stad hadden. Grote kamer, wat verouderd maar wel netjes en proper. Wel last van lawaai van de stad (vermoedelijk geen dubbele beglazing) Ontbijt heel beperkt. Over het algemeen prijs/kwaliteit wel een fijn en aangenaam verblijf gehad. Heel vriendelijk personeel! Goede locatie.
4 nachten verbleven in november 2023
Reactie van steffany op 19 nov 2023
Bedankt dat u uw feedback met ons deelt. We zijn blij om te horen dat u heeft genoten van uw verblijf en van het prachtige uitzicht op de stad vanuit uw kamer op de 26e verdieping. Onze excuses als u enige geluidsoverlast vanuit de stad heeft ondervonden. We stellen uw feedback over de staat van de kamer op prijs en zullen deze in overweging nemen terwijl we voortdurend werken aan het verbeteren van onze faciliteiten. We zijn blij om te horen dat u ons personeel tijdens uw verblijf als vriendelijk en behulpzaam heeft ervaren. We zijn ook blij dat u onze locatie handig vond. We stellen uw waardevolle opmerkingen op prijs en hopen u in de toekomst opnieuw te mogen verwelkomen.

10/10 – Uitstekend

martinus

2 nachten verbleven in september 2023
Reactie van steffany op 15 okt 2023
Dear Martinus,Thank you so much for choosing The Town Inn Suites for your recent stay. Guest satisfaction is our top priority, and your 5 star rating reaffirms the hard work we put in every day. Thanks for your trust and support.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Steffany

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Needs improvement
The kitchen and living room were in fine order.The bathroom needs to be upgraded, it is very shabby with peeling wall coverings and leaky faucet. The closet doors in the bedroom were defective. Many of the shelves in the kitchen and bedroom were dusty and/or dirty. Poor cleaning for the arrival of the new guest.
11 nachten verbleven in december 2022
Reactie van Steffany op 15 jan 2023
Thank you for taking time to tell us about this experience. We do apologize for falling short on our products and services. We shall take into account the areas to improve on to give you excellent service on your next visit. Hope to see you again soon!

6/10 – Redelijk

France

Reisde met partner
Positief: Personeel en service
For the price we paid the room was not that nice. I would have expected 2 bathrooms, pool and the continental breakfast selection was very limited and by 9:am everything was gone. Would not rent there again.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really appreciated the customer service!! The manager at the desk was so kind! I asked for a different room on a lower floor, and she quickly obliged so I didn't have to take the elevator.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Saqib

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
My recent stay at the hotel in the main location left me with mixed feelings about its value proposition. While the convenience of its location near public transport and taxis was undeniable, the relatively high price tag didn't quite match up with the facilities and amenities provided. The bedroom, albeit small, felt disproportionately cramped considering the price point. Moreover, the bed's size was insufficient for two people, which was disappointing. On the other hand, the living room was spacious and well-equipped, featuring a convenient small kitchen. However, the highlight of the living space was overshadowed by an aging and perilous bathtub in the bathroom. Its outdated design and slippery surface posed a significant safety hazard, resulting in a concerning fall during my stay. Overall, while the hotel offered convenience in a prime location, its pricing seemed inflated compared to the facilities and overall value provided. For those considering a stay, it's worth weighing the convenience against the potential caveats and exploring alternatives that may offer a better balance of affordability and amenities.
2 nachten verbleven in mei 2024

8/10 – Goed

Jon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay.
1 nacht verbleven in mei 2024
Reactie van stef op 24 mei 2024
Dear Jon,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 – Goed

Peisan

Positief: Netheid, personeel en service
6 nachten verbleven in mei 2024
Reactie van stef op 24 mei 2024
Dear Peisan,Thank you so much for the kind rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

10/10 – Uitstekend

Brendan, Toronto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel rooms.
1 nacht verbleven in mei 2024
Reactie van stef op 24 mei 2024
Dear Brendan,Thank you for the kind feedback! We are delighted to hear that you enjoyed your stay in our hotel rooms. We strive to provide our guests with comfortable and pleasant accommodations, and we are thrilled that we succeeded in meeting your expectations. We hope to welcome you back for another enjoyable stay in the future.Warm regards,Stef

8/10 – Goed

Chris

Positief: Netheid, personeel en service
For the price this space is massive
1 nacht verbleven in mei 2024
Reactie van stef op 22 mei 2024
Dear Chris,Thank you, we are glad you are pleased with the size of the space for the price you paid. We always strive to provide the best value for our guests.Warm reagrds,Stef

6/10 – Redelijk

Ashley

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Cannot use balconies and thats why we booked there, that should be stated as they have them being used in photos of rooms
1 nacht verbleven in april 2024
Reactie van stef op 22 mei 2024
Dear Ashley,We apologize for any confusion regarding the use of balconies at our property. Rest assured, we value the comfort and satisfaction of our guests and will update our room listings to clearly communicate any restrictions on balcony usage. Thank you for bringing this to our attention and we appreciate your feedback. We hope you enjoy your stay with us.Warm regards,Stef

10/10 – Uitstekend

Derek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van stef op 23 mei 2024
Dear Derek,We are thrilled to know that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

6/10 – Redelijk

Saras

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Maid service could be better and when checked in I found the unclean. Needs deep cleaning. The dishes and utensils were dirty and I rewashed them before using. The bedrooms need vacuuming
5 nachten verbleven in mei 2024
Reactie van stef op 21 mei 2024
Dear Saras,Thank you for bringing these to our attention. We apologize for the inconvenience you experienced during your stay. We will address these concerns with our service team to ensure a higher level of cleanliness for future guests. Please let us know if there is anything else we can do to make your stay more comfortable.Warm regards,Stef

10/10 – Uitstekend

YOUNG GEUN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!!
1 nacht verbleven in mei 2024
Reactie van stef op 23 mei 2024
Dear Young,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 – Goed

Bailey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! Property a little rough around the edges, and the shower water didn’t get as hot as we would’ve liked, but it was an awesome stay all around! Asked for extra pillows and the bed was awesome! Staff were so helpful and they came in to tidy, make the bed, and change out towels each day which was great. Close to the subway and some great eats! Would say here again for sure!!
4 nachten verbleven in mei 2024
Reactie van stef op 21 mei 2024
Dear Bailey,Thank you for taking the time to leave us such a detailed and positive review! We are glad to hear that you enjoyed your stay with us overall and found our staff to be helpful. We apologize for the issues you experienced with the shower water temperature and will look into this to ensure it is addressed. We hope to have the opportunity to host you again in the future!Warm regards,Stef

6/10 – Redelijk

Livia

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is an old apartment building renovated into a hotel. I booked it because I thought having the ability to cook would be good as well as they offer free cancellation. The finishings in the room are well used and even the wallpaper is starting to come off the walls. They contacted me on my complaint about the cleanliness of our room. I specifically told them it was the bathroom, hair and dirt on the door. They said it would be cleaned but it was not. I sent a picture to them but no follow up.
3 nachten verbleven in mei 2024
Reactie van stef op 21 mei 2024
Dear Livia,Thank you for sharing your experience with us. We are disappointed to hear that your stay did not meet your expectations. We apologize for the cleanliness issues you encountered in your room, particularly in the bathroom. This is certainly not the level of service we strive to provide to our guests.We have addressed your concerns with our housekeeping team to ensure that such lapses do not occur in the future. We appreciate you bringing this to our attention and apologize for any inconvenience it may have caused during your stay. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a much better stay. Thank you.Warm regards,Stef

8/10 – Goed

Robin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Town Suites was nice, clean and spacious. Staff was friendly and helpful. I’d go back as I enjoyed the spaciousness. Had a few communication issues with staff, but overall good, and nice staff.
2 nachten verbleven in mei 2024
Reactie van stef op 20 mei 2024
Dear Robin,Thank you for sharing your feedback about your experience at Town Inn Suites. I'm glad to hear that you found the accommodation clean, and spacious, and that the staff were friendly and helpful overall. I'm sorry to hear about the communication issues you encountered, but I'm glad to hear that it didn't overshadow your positive experience. Your comments will be valuable for the improvement of our services. If you decide to return, we'll strive to make your stay even better. Warm regards,Stef

10/10 – Uitstekend

Jake

Positief: Staat van de accommodatie en faciliteiten
Good for the price
2 nachten verbleven in mei 2024
Reactie van stef op 20 mei 2024
Dear Janice,Thank you for sharing your feedback! Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Warm regards,Stef

8/10 – Goed

Annet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van stef op 20 mei 2024
Thank you for staying with us and for your positive feedback! We're glad to hear you had a good stay and hope to welcome you back again in the future.

8/10 – Goed

Brad

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Layout was a little awkward but rooms were spacious
1 nacht verbleven in mei 2024
Reactie van stef op 20 mei 2024
Dear Brad,Thank you for sharing your feedback. We are pleased to hear that you found the rooms to be spacious. We are always looking for ways to improve and will take your comments into consideration for future enhancements. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.Warm regards,Stef

10/10 – Uitstekend

Morgan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, big rooms
2 nachten verbleven in mei 2024
Reactie van stef op 20 mei 2024
Dear Morgan,Thank you for your feedback! We're glad to hear that you enjoyed our location and found our rooms to be spacious. We hope to welcome you back again soon.Warm regards,Stef

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was awesome, we highly recommend it to everyone
4 nachten verbleven in mei 2024
Reactie van stef op 20 mei 2024
Dear Karen,Thank you for your glowing recommendation! We're thrilled to hear that you had an awesome experience with us. We truly appreciate you taking the time to share your positive feedback. We hope to welcome you back again in the future and continue exceeding your expectations.Warm regards,Stef

10/10 – Uitstekend

Eyouel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, great rooms and the staff was great. It was a great stay!
3 nachten verbleven in mei 2024
Reactie van stef op 16 mei 2024
Dear Eyouel,Thank you for your kind words! We're delighted to hear that you had a great experience with us. Our team works hard to provide excellent service, and we're pleased to know that we met your expectations. We hope to welcome you back for another great stay in the future.Warm regards,Stef

10/10 – Uitstekend

Martine

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parfait pour notre court séjour
1 nacht verbleven in mei 2024
Reactie van stef op 16 mei 2024
Merci pour votre retour positif ! Nous sommes heureux que nos hébergements aient été adaptés à votre court séjour. Si vous vous retrouvez à nouveau dans la région, nous espérons que vous choisirez de rester avec nous. Voyagez en toute sécurité !

10/10 – Uitstekend

Jillian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were kind and the room I had was convenient and organized. I enjoyed my stay very much and would return again.
7 nachten verbleven in mei 2024
Reactie van stef op 16 mei 2024
Dear Jilian,We are delighted to hear that you enjoyed your stay with us and that our staff helped make your experience a pleasant one. Thank you for your positive feedback, and we look forward to welcoming you back in the future.Warm regards,Stef

10/10 – Uitstekend

Amie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is well located a few blocks walk from Bloor & Yonge. The hotel staff is exceptionally responsive - Stephanie at the front desk was particularly helpful. Hotel has laundry on site which is a huge bonus plus continental breakfast. Additional plus, suites (we stayed in a two bedroom, three bed suite) have full kitchens with coffee machines, kettles, plates, and all the amenities for longer stays. Highly recommended for location, staff, and amenities.
1 nacht verbleven in mei 2024
Reactie van stef op 14 mei 2024
Dear Amie,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our staff made an impact on your stay. We strive to provide a comfortable and convenient experience for our guests, so it's great to hear that you had a positive experience. We appreciate your recommendation and look forward to welcoming you back in the future!Warm regards,Stef

10/10 – Uitstekend

MONICA.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice to have full kitchen
4 nachten verbleven in april 2024
Reactie van stef op 14 mei 2024
Dear Monica,Thank you so much for your rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 – Goed

Luis, Chicago

Reisde met partner
Positief: Netheid, personeel en service
Over crowded breakfast area. Nexflix doesnt work. Old buildning. Great location. Easy access.
3 nachten verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Luis,Thank you for providing your feedback. We apologize for the crowded breakfast area and any inconvenience caused. We will address these issues with our team to ensure a better experience for our guests in the future. We appreciate your compliments on our location and ease of access. Thank you for choosing to stay with us.Warm regards,Stef

8/10 – Goed

Huey, Vancouver

Positief: Netheid, voorzieningen
2 bedroom unit was spacious and fit our needs well; great free breakfast and close to public transportation
4 nachten verbleven in april 2024
Reactie van stef op 13 mei 2024
Dear Huey,Thank you for your positive feedback! We are delighted to hear that the 2-bedroom unit was spacious and met your needs. We're also glad you enjoyed our complimentary breakfast and found our location convenient for accessing public transportation. We hope to welcome you back again in the future!Warm regards,Stef

8/10 – Goed

christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we checked in past midnight and the staff had been tremenduously helpful and understanding. we appreciate the initiative and flexibility. The space and the beddings are very nice. We love the coffee at the lobby. Breakfast room is quite small and usually packed at 7ish. We always brought some fruit and pastry up to our room and enjoyed with the complimentary coffee or tea. The pastry aint warm yet very fresh and tasty. We are happy with our stay.
7 nachten verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Chris,Thank you for taking the time to leave your review. We are thrilled to hear that our staff was able to accommodate you well. However, we apologize for the size of the breakfast room and any inconvenience it may have caused during busy times.Thank you for choosing to stay with us and we hope to welcome you back again in the future.Warm regards,Stef

10/10 – Uitstekend

Denis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!!
1 nacht verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Denis,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

10/10 – Uitstekend

Pascal, Springfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and conveniently located - friendly staff.
2 nachten verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Pascal,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm regards,Stef

10/10 – Uitstekend

Aneil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was very simple.
1 nacht verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Aneil,Thank you so much for your 5 star rating! We are thrilled to know that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 – Goed

Veronica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Veronica,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 – Goed

Celine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Celine,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm Regards,Stef

8/10 – Goed

Michael

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van stef op 13 mei 2024
Dear Michael,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm regard,Stef

6/10 – Redelijk

Maggie

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Noise and dirt from the construction was very disappointing. There was hair all over the place.
2 nachten verbleven in mei 2024
Reactie van stef op 9 mei 2024
Dear Maggie,I'm sorry to hear about your disappointing experience with us. Your feedback is valuable to us, and we will address these issues promptly to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.Warm regards,Stef

4/10 – Matig

Shaloo

Negatief: Netheid
2 nachten verbleven in mei 2024
Reactie van stef op 9 mei 2024
Dear Shaloo,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

8/10 – Goed

Jesse

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location was fantastic for walking around downtown, and the room was clean while the staff was friendly. There were some small damages in the bathroom (cracked tiles and tub) and the TV in the living area had poor signal that made it unusable
1 nacht verbleven in mei 2024
Reactie van steffany op 7 mei 2024
Dear Jesse,Thank you for your feedback on your recent stay. We are delighted to hear that you enjoyed our central location and found our staff to be friendly. We apologize for the issues you encountered with the bathroom and the TV signal. We will address these matters immediately to ensure a more pleasant experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.Warm regrads,Stef

6/10 – Redelijk

Joel

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
No safe in the room. Also, the breakfast area is too small, with no variety to eat a good breakfast.
4 nachten verbleven in april 2024
Reactie van steffany op 6 mei 2024
Dear Joel,Thank you for your feedback. We apologize for any inconvenience caused by the lack of a safe in the room and the limited variety in the breakfast area. We will take your comments into consideration and work on improving these aspects to enhance the overall experience for our guests. Thank you for bringing this to our attention.Warm regards,Stef

8/10 – Goed

Leo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well priced property close to the subway . Quiet at night. My only complaint would be there isn’t small items around like hangers in the front closet or towel bars in the bathroom. Lots of room and good amenities for the price. I’d stay there again.
3 nachten verbleven in mei 2024
Reactie van stef op 6 mei 2024
Dear Leon,Thank you for your feedback! We're glad to hear that you found our property well priced and conveniently located. We appreciate your suggestion and we will definitely take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

10/10 – Uitstekend

Errol James

3 nachten verbleven in april 2024

8/10 – Goed

DOMINIQUE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a quick stay and a fun one .All that you need is there .Appartment was big and cl
2 nachten verbleven in mei 2024
Reactie van steffany op 5 mei 2024
Dear Dominique,We're delighted to hear that you had a quick and enjoyable stay with us! Providing all the necessities for our guests' comfort is our priority, and we're glad to know that you found everything you needed in our spacious and clean apartment. Your satisfaction means a lot to us, and we look forward to welcoming you back for another fun and memorable stay in the future!Warm regards,Stef

6/10 – Redelijk

Daniela

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was clean and convenient, but the mattress and pillows were uncomfortable, WiFi was very slow and tv barely functioned
2 nachten verbleven in mei 2024
Reactie van steffany op 5 mei 2024
Dear Daniela,We're glad to hear that you found our accommodations clean and convenient for your stay. However, we're truly sorry to learn about the discomfort you experienced. We apologize for falling short of your expectations in these areas. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We hope for the opportunity to welcome you back in the future and provide you with a much more enjoyable experience.Warm regards,Stef

10/10 – Uitstekend

Andrea

2 nachten verbleven in mei 2024
Reactie van stef op 24 mei 2024
Dear Andres,Thank you so much for the kind rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Kind regards

10/10 – Uitstekend

Mohammud

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van steffany op 5 mei 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 – Goed

Griffin

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The location is great located a block off Young St. And two blocks off Bay St. It is in the "Village" so everyone is welcome. Safe to walk at night! The hotel is renovated but in some cases just covering things up. We needed two rooms and this was a great option.
3 nachten verbleven in april 2024
Reactie van steffany op 5 mei 2024
Dear Griffin,We're thrilled to hear that you enjoyed our convenient location and felt safe exploring the vibrant neighborhood! Your comfort and security are paramount to us, so we're pleased to know that you had a positive experience. While we're continuously working on renovations to enhance our guests' experience, we appreciate your feedback and will strive to address any areas for improvement. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Stef

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for a family of five. Breakfast room is small and it closes at 9 am. I think the hours should be extended to 10 am to spread out the volume.
1 nacht verbleven in april 2024
Reactie van steffany op 2 mei 2024
Dear Bruce,Thank you for sharing your feedback! We're delighted to hear that our accommodations suited your family's needs. Your suggestion regarding the breakfast hours is duly noted. We're always striving to enhance our guests' experiences, and extending the hours to 10 am is definitely something we'll consider to better accommodate everyone. We appreciate your valuable input and hope to welcome you back soon!Warm regards,Stef

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s an easy 4 block walk to the subway. Staff were wonderful, there was coffee available all day, and a breakfast was included
3 nachten verbleven in april 2024
Reactie van stef op 2 mei 2024
Dear Linda,We are delighted to hear that you enjoyed the convenient location within walking distance to the subway and that our staff provided excellent service during your stay. Your positive feedback is greatly appreciated, and we are glad that you had a comfortable and enjoyable experience at our property. If there is anything else we can do to enhance your future stays with us, please let us know. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Warm regards,STef