2/10 – Ontzettend slecht
Kenneth
Reisde met partner
31 jul 2025
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This resort could be the worse out of all the resorts we have stayed with for all our travels all around the world. We booked the kind bed room for 4 nights, and when we arrived, they gave us two full beds. When we asked for change the room, the front desk told us they were all fully booked but could check back for second day. We then tried to make this easier for everyone to suggest that they put the two beds together as one, and they refused to do it. We asked them not to put us in the last room of the hallway, indeed they put us in the room that at the end of the hallway. I am a very light sleeper, and my husband snore sometimes, so we will have to stay in one bed so I can move him a bit to stop the snoring. By staying in two separate beds is really difficult to do that, and it is affecting my sleep in a big way. We were in Toronto to celebrate my husband's birthday and this room situation really ruined the vacation for us. The worst part is that since hotel staff wouldn't help us with combing the two beds, we asked them to make up the sofa bed in the living room so I can sleep in living room. and that is supposed to be done while we went out for the day. when we came back, nothing was made in our room. so we went to the front desk again and asked them to send someone to help us with the sofa bed, and we were told we could just do that ourselves. Not to say that is not very nice to ask the guests to pull out the sofa bed on their own, it is also a great risk to injury.
Kenneth
4 nachten verbleven in juli 2025