2/10 – Ontzettend slecht
Geverifieerde reiziger
30 mrt 2018
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't book this hotel.
Don't trust the hotelmanager.
One day before arrival in the hotel, we received an email, saying that due a maintenance issue our booking had to be relocated to another hotel, which would provide the same level of service. However, looking on internet we found many disappointing reviews for this hotel.
After a many phone calls we did not receive a satisfying response to our request for a suitable alternative. We decided to go to the hotel to have a conversation with the hotel manager. However, upon arrival we were very surprised to see cars and coaches with many guests, putting their suitcases in the arrival hall. We asked the manager, what maintenance issue caused our relocation in another hotel. He then responded, that the hotel rooms had bugs. I asked the manager, if he did not feel embarrassed putting his guests in rooms full with bugs. He then responded that some guests did not care. I asked several arriving guests if they knew about bugs in their rooms. They all said, that they were not informed and did not know about bugs at all.
Eventually we spent two days in the Hibiscus Garden Hotel opposite the Chandrika. A very nice quiet hotel, good service and excellent meals. Cheaper with half board and the Chandrika with breakfast only.