Deluxe villa, 2 slaapkamers, terras | Terras
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Beoordelingen van Los Olivos Beach Resort

3 out of 5
Los Olivos Beach Resort
Calle París 1, Adeje, Tenerife

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 9 van 39 beoordelingen" "
Gastenscore: 8 - Goed. 11 van 39 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 39 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 39 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 39 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Zaida

Reisde met partner, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
El trato eh información con los recepcionistas pésimo dan información incorrecta y sin a la clientela
2 nachten verbleven in maart 2024
Reactie van Hotel op 6 apr 2024
Estimada Zaida,Antes de nada quisiéramos agradecerle el haberse tomado su tiempo en reseñar nuestro Hotel.Lamentamos profundamente que su experiencia no haya sido satisfactoria y nos gustaría conocer mas acerca de los problemas que ha tenido durante su estancia, ya que no tenemos comentario alguno respecto a su disconformidad durante la misma.Aun así queremos disculparnos por lo que haya podido suceder y esperamos que su experiencia sea todo lo positiva que se merece en su próxima visita.Reciba un cordial saludoHéctor R.Front Division Manager

8/10 – Goed

Tim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
Was a bit worried given other reviews here but a nice pleasant hotel given the star rating and cost. Had a great time using this as a base for a family of 3. Positives: Brilliant location, decent pool area, good breakfast, nice rooms, pleasant staff. Negatives: no air con (not an issue for us in February but could be in summer), dinner a bit samey and fairly average, cleaning of rooms only every few days and our towels got replaced with small ones. Overall happy and would use again given the cost and location.
6 nachten verbleven in februari 2024

8/10 – Goed

Jill

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only 20 mins from the airport. Great location, right on the prom. Lots of dining and supermarket options nearby. Reception staff could have been a bit friendlier, majority were ok but some a bit abrupt. Breakfast options were great, had all the various options anyone could really need. Staff there were efficient. Room was clean, only downside was we were given a room with balcony in the ground floor right next to the car park shutters so a bit noise from them and no balcony view although didn’t bother us as we were out most of the time with friends. Overall a positive experience.
4 nachten verbleven in januari 2024

6/10 – Redelijk

Chelsea

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On arrival the property seemed clean and overall lovely. The location was great. We arrived at around 4pm so we decided to just drop our bags quick change and head out. When coming back to our apartment we noticed ants in the kitchen and the pull out bed was broken also the shower did not get hot. When going to deal with it we were told there was no1 on site to sort out our problems and they would be dealt with. The following evening we went back to reception to report nothing had been dealt with and we were also missing pillows and sheets ect. The night receptionist rudely got a pillow cover went and got a pillow from the reception sofa bearing in mind what many people sit on daily hot and sweaty and stared to aggressively put the pillow in the cushion cover as to where we point blank refused to use that. Anyway we just dealt with the sleeping situation and accepted our issues would not be resolved. We were all inclusive and found little option for vegetarians but overall the food was ok same with the drink it wasn’t much extra to go all inclusive so we were content with what we had paid. The beach club was great a nice vibe, busy and lovely scenery. You have to pay 20 euro to lend towels and you got this back only if you provide the paperwork that comes with it which we weren’t told this when getting the towels luckily we had kept it in the room or a refund wouldn’t be given. There did seem to be alot nicer rooms than ours but unfortunately I wouldn’t stay again
5 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Dmitrijs

6 nachten verbleven in december 2023

2/10 – Ontzettend slecht

hege

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Forferdelig opphold
Forferdelig service hos resepsjon personalet og rengjørings personalet. Det var ikke varmt vann, verken i vasken eller i dusjen. Det kom reparatører i 3 dager, men fikk aldri ordnet vannproblemet. Stuepiken nektet å gi oss rene håndklær og det måtte en krangel til før hun ga oss rene håndklær. Det er svært lytt utenfor døren og man kunne høre stemmer ifra tidlig på morgenen. Dette hotellet imponerte ikke og vi vil aldri sette vår fot igjen her.
7 nachten verbleven in november 2023

6/10 – Redelijk

Jacqueline

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Halldóra Lísbet

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in oktober 2023

6/10 – Redelijk

Toan

Reisde met partner
Pas de clim et il fait chaud
1 nacht verbleven in september 2023
Reactie van Roberto op 30 sep 2023
bon après-midi et merci de nous avoir choisis pour votre séjour, dans votre cas vous avez choisi d'acheter une chambre sans climatisation, cependant dans notre hôtel nous avons des chambres supérieures à celle que vous avez choisie, avec climatisation, avec solarium, avec privé piscine, Vous pouvez le voir dans les descriptions sur notre site internet,

8/10 – Goed

MARÍA JOSÉ

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me gusto mucho
3 nachten verbleven in juli 2023
Reactie van Departamento de reservas op 23 aug 2023
Muchas gracias por su opinión, esperamos volver a verle pronto.Reciba saludos cordiales.

8/10 – Goed

Nensi

Reisde met familie
Positief: Netheid, personeel en service
7 nachten verbleven in juli 2023
Reactie van Departamento de reservas op 23 aug 2023
Muchas gracias por su opinión, esperamos volver a verle pronto.Reciba saludos cordiales.

6/10 – Redelijk

beatriz

Reisde met familie en kleine kinderen
Positief: Personeel en service
Defraudada con el servicio de todo incluido, tenia que pagar el cafe y poca variedad
9 nachten verbleven in juli 2023
Reactie van Departamento de reservas op 1 aug 2023
Buenas tardes,Gracias por su opinión nos ayuda a mejorar día a día,Reciba saludos cordiales.

10/10 – Uitstekend

Silviya

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Apart of construction work, everything else was perfect as usual
14 nachten verbleven in juli 2023
Reactie van booking department op 27 jul 2023
Good morning,We are working to improve the experience of our guests, hope to see you soon.Kind regards,Booking department.

8/10 – Goed

Yenni

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo muy bien repetiremos ...gracias
2 nachten verbleven in juli 2023
Reactie van booking department op 27 jul 2023
Buenos dias,Muchas gracias por su comentario, esperamos volver a verla pronto.Muchas gracias,Saludos cordiales.Dpto de reservas.

4/10 – Matig

Florian

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
War eher durchwachsen....
Vielleicht fange ich mit den wichtigsten Informationen direkt an: -das Hotel hat KEINE eigenen Parkplätze, obwohl überall beworben und im hoteleigenen Infoblatt noch steht! -das Hotel hat auch keinen deutschen Empfang! Die Kellner sprechen ein bißchen deutsch -es gab keine Klimaanlage, nur Deckenventilatoren -die Schiebetür zur Terrasse im Erdgeschoss ließ sich nicht verschließen -insgesammt wirkte das Zimmer recht heruntergekommen, dreckig und verbraucht -da wir nur 2 Nächte dort waren, wollten wir auch nicht nochmal umziehen -die Poolbar war für AI-Gäste ein Witz, zB. Kaffee gab es in nur in kleinen Probierbechern.... -dann lieber über einen sehr steilen, nur bedingt mit Treppen versehenen Abstieg zum Nachbarhotel, wo es die Speisen gab und dort die Getränke in normalen Größen gibt -gut ist, dass die Pools überwacht sind, schlecht, dass die Lounges bezahlt werden mussten -die Liegen waren aber kostenlos -die Lage ist aber sehr gut, die Rezeption war allerdings nicht leicht zu finden -keine Animation keine Flyer, aber Livegesang zum Abendessen Cocktails alles aus dem Automaten und sehr süß -ich würde auch Fotos hochladen, aber die App lässt mich nicht und über die Webseite ist das Bewertungssystem nicht erreichbar
2 nachten verbleven in juli 2023
Reactie van booking department op 27 jul 2023
Guten Morgen,Wir verfügen über Zimmer mit Klimaanlage. Diese sind zum Zeitpunkt der Reservierung verfügbar. Wir werden Ihre Meinung berücksichtigen, da sie uns hilft, uns Tag für Tag zu verbessern.Vielen Dank,Alles Gute,Buchungsabteilung.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Service needs improvement
While expectations were relatively low being a three star hotel at this price point they were still far from being met during our stay. The hotel and room itself were not finished to a high standard. A number of plug sockets were either broken or loose from the wall which may pose a safety risk. Building work was constantly being carried out on site at all hours and towards the end of our stay large swathes of the hotel were sectioned off to accomodate the miss universe event being hosted here. Much of the restaurant and reception were off limits and we were made to feel like second class citizens in the hotel while the contestants for this event were seemingly prioritised in all instances. Additionally, we were not forewarned or notified about the presence of this event being held here which would have influenced our choice to stay here. During our stay we had a number of visits to our room. One included a spanish speaking maintenance team which insisted on inspecting the lock on our door with no regard for the fact that neither my partner or myself were clothed appropriately. We received a second visit from a mysterious indiviual who questioned me regarding who I'd booked our stay through and how much we had paid, with little explanation or additional context. Although selecting an all inclusive package for 7 nights we decided to eat out 90% of the time due to the food on offer being of a low quality. Basic amenties such as the room safe were an additional charge.
7 nachten verbleven in juni 2023
Reactie van booking department op 27 jul 2023
Good afternoon,We are sorry for the inconvenience caused, your opinion helps us to improve day by day,Thank you so much,Kind regards,Booking department.

8/10 – Goed

Jana

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buffett könnte mehr Auswahl haben - ansonsten aber sehr sauber und eine sehr schöne Anlage, die sich derzeit im Umbau befindet.
1 nacht verbleven in mei 2023
Reactie van booking department op 27 jul 2023
Guten Morgen,Vielen Dank für Ihre Meinung, wir hoffen, Sie bald wieder zu sehen,Mit freundlichen Grüße,Buchungsabteilung.

6/10 – Redelijk

Monxo

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Recepcionista muy poco agradable, camarero con malas formas mirando continuamente el reloj para recoger en punto. Precios excesivos en la bebida de la cena, botella pequeña de agua Sousa 2,65 euros. La piscina solo esta abierta hasta las 18:00. La nevera hace muchismo ruido por la noche puede llegar a ser muy incomodo.
2 nachten verbleven in mei 2023
Reactie van Director op 9 jun 2023
Gracias por tomarse el tiempo de escribir esta reseña. Todos sus comentarios nos ayudan a mejorar nuestro servicio. Le aseguramos que sus sugerencias se compartirán con todo el personal, esperamos que nos brinde otra oportunidad para demostrarle que hemos mejorado.Saludos CordialesDirector

6/10 – Redelijk

Vanessa

Negatief: Personeel en service
2 nachten verbleven in april 2023

8/10 – Goed

judith

1 nacht verbleven in april 2023

4/10 – Matig

ROSMERY

Reisde met partner
Positief: Netheid, personeel en service
Decepcionada porque cuando llegamos estaban en obras, donde se tuvo que entrar por otro lado de otro hotel, no estaba disponible todos los servicios que decían por ejemplo el parking, los restaurantes que solo era uno y tenía que caminar al otro hotel ya que el otro estaba en obras también. Pagar por un día todo incluido y no estaba incluido el almuerzo. De resto muy bien.
1 nacht verbleven in april 2023
Reactie van Dirección op 24 apr 2023
Buenos días Rosmery y gracias por sus comentarios.Aunque el hotel está en proceso de remodelación, durante su estadía de 1 noche no se realizaron obras y además todas las instalaciones estuvieron disponibles durante su estadía. La recepción se encuentra en nuestro complejo gemelo, el aparcamiento está justo al lado y el restaurante buffet TI es el mismo de siempre. Por definición, todas las comidas y bebidas están incluidas en el TI. Esperamos darle la bienvenida nuevamente a Los Olivos en el futuro. Saludos cordiales, el Director.

6/10 – Redelijk

Davinia Elizabet

2 nachten verbleven in april 2023

8/10 – Goed

Timo

Reisde met familie
Positief: Netheid, personeel en service
7 nachten verbleven in maart 2023

10/10 – Uitstekend

Tom Kimer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in januari 2023
Reactie van Director op 17 feb 2023
Hi TomThank you so much for your rating & we are delighted to hear you enjoyed your stay with us.We look forward to welcoming you back to Los Olivos Beach Resort. Best wishes

10/10 – Uitstekend

Gabriela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Director op 17 feb 2023
Hi GabrielaThank you so much for your rating & we are delighted to hear you enjoyed your stay with us.We look forward to welcoming you back to Los Olivos Beach Resort. Best wishes

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in januari 2023
Reactie van Director op 17 feb 2023
Dear guestWe are sorry to hear that your experience at our hotel did not fully meet your expectations on this occasion. e their vacations as comfortable as possible.We hope to see you again in the future but in the meantime we send you a cordial greeting.

10/10 – Uitstekend

Mark

2 nachten verbleven in januari 2023
Reactie van Director op 17 feb 2023
Hi MarkThank you so much for your rating & we are delighted to hear you enjoyed your stay with us.We look forward to welcoming you back to Los Olivos Beach Resort. Best wishes

8/10 – Goed

Mats

Positief: Netheid, personeel en service en comfort kamer
Bra läge, maten medelmåttig
7 nachten verbleven in december 2022
Reactie van Dirección op 12 jan 2023
Thank you for your comments! We hope to see you again soon.Kindest regardsThe Director

8/10 – Goed

Francesca

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Posizione fantastica fronte mare, camera con terrazza solarium sul tetto privata molto comoda, ristorante non adatto a una clientela italiana ma con scelta adeguata di piatti, personale cordiale ad eccezione della caposala del ristorante, scontrosa e al limite della maleducazione, ottimo rapporto qualità-prezzo, unico problema la pulizia delle camere!
Reactie van Dirección op 12 jan 2023
ECara FrancescaGrazie per aver dedicato del tempo per scrivere questa recensione. Tutti i tuoi commenti ci aiutano a migliorare il nostro servizio. Vi assicuriamo che i vostri suggerimenti saranno condivisi con tutto lo staff, speriamo che ci diate un'altra occasione per dimostrarvi che siamo migliorati.Distinti salutidirettore

6/10 – Redelijk

Geverifieerde reiziger

Déçu par Los Olivos
Chambre tout en haut de Resort qui donnait sur la route. Minimum de vaisselle : 2 cuillères et 2 verres pour 2, poêle usagée inutilisable, pas de bouilloire. Il a fallu réclamer pour avoir ces ustensiles. Pas de tri sélectif de poubelle dans l’hôtel… Niveau faible pour un 3 étoiles
13 nachten verbleven in november 2022
Reactie van Dirección op 8 dec 2022
Cher invitéMerci d'avoir pris le temps d'écrire cette critique. Tous vos commentaires nous aident à améliorer notre service. Nous vous assurons que vos suggestions seront partagées avec tout le personnel, nous espérons que vous nous donnerez une autre occasion de vous montrer que nous nous sommes améliorés.Meilleures salutationsDirecteur

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gerne wieder
21 nachten verbleven in november 2022
Reactie van Dirección op 28 nov 2022
Dear Peter, thank you for sharing your rating with other holidaymakers.... we hope to see you back soon. Best wishes, the Director

8/10 – Goed

Timothy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent, friendly and very helpful reception staff throughout our stay. Rooms as per description and we had a lovely seaview. Pool lovely. Downside is that pool chairs are crammed in next to each other. Great location.
6 nachten verbleven in oktober 2022
Reactie van Dirección op 8 nov 2022
Dear Timothy, we are delighted to hear that you enjoyed your stay at Los Olivos Beach Resort. For your comfort, next time you come maybe you would like to try the pool at out sister resort next door?We hope to see you soon. Best wishes, the DIrector

6/10 – Redelijk

Ashley

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Very chaotic, not running very smoothly
The receptionist was pleasant but buzzed around a million miles a minute, seemed like customers were taking him away from more pressing matters on his computer. At one point we were waiting to get refunded for towels and there was a 30 min wait in a lobby full of people at 9pm. I would suggest 2 reception staff at peak hours as people were visibly upset. We weren't given proper directions to our room or told that there was a more convenient entrance that would have avoided us having to lug bags around the property in sweltering heat. Wifi barely worked, when we mentioned it we were always told someone was working on it - had to turn on my roaming and use my phone data to check-in for our flights home. Our room was a good size for us and 1 child, the beds were comfortable however we had little bugs all over the counters from the day we arrived until we left and no AC. In 9 nights on day 4 we asked for maid service to get new towels and she just rehung our dirty ones from the floor and never gave us more TP. We had half of a roll left, asked reception for more and they only gave us 1 so we had to go ask for more before we left. The breakfast was decent (great fresh croissants) but dinners were poor quality, cold food and poor options so we went out most nights. If you are half board they essentially ignore you and even water isn't included with dinner. We asked about parking said we'd pay but kept being told to try free parking in the area (which is blocks away uphill).
9 nachten verbleven in oktober 2022
Reactie van Director op 19 okt 2022
Dear effyes, thank you for taking the time to share your review. We are sorry that your experience was not perfect, but glad you enjoyed your stay.It is true that reception gets rather busy at times - it is a very popular resort. With reference to the Wifi, we have recently changed to the system & did have teething problems - all is working as it should be now though. A/C is available in the majority of apartments however those the ground floor have ceiling fans instead, (as per our website), so it depends on the category you reserved. Apartments are cleaned every 2 days & towels changed every 3.The deposit for pool towels increased recently from 10 to 20 due to a high number of towels being stolen. As you said, it is refunded at the end of your stay.The resort lies just 200 metres from the beach - so the downhill walk is minimal - there are very few hotels in the area actually closer.We shall certainly take your comments into consideration &send you are warmest wishes.