Thank you for the five star review.

I'm sorry for any inconvenience or disappointment you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s clear in this instance, we fell short. We're taking your feedback seriously and are working diligently to address the issues you've highlighted. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back in the future for a much improved stay. Thank you for bringing this to our attention.

We are genuinely disappointed to hear about the issues you encountered. It's distressing to learn that we fell short of the high standards we strive to maintain.

We are glad you enjoyed the pool and hope you will stay with us again soon.

I want to extend my sincerest apologies for the inconvenience you experienced during your recent visit, where we had to walk you to another hotel. We understand that this was not what you expected when you chose to stay with us, and we are truly sorry for any disruption this may have caused to your plans.Please know that this decision was made with your comfort and convenience in mind, following unforeseen circumstances that limited our ability to accommodate you as originally planned. We strive to ensure every guest receives the highest level of service and hospitality, and it disappoints us greatly that we were unable to provide this for you on this occasion.

Thank you for your kind review. We look forward to having you stay with us again soon.

Thank you for the five star review.

We understand how important it is for our guests to have access to modern and functional amenities during their stay. Therefore, we are excited to inform you that upgrades, including the replacement of TVs with newer models, are indeed on the way. Our team is working diligently to enhance our accommodations and ensure that all aspects of our guests' experiences meet their expectations.

We appreciate your patience and understanding as we make these improvements, and we look forward to welcoming you back in the future to enjoy them. Thank you again for choosing our hotel, and please do not hesitate to reach out if there is anything more we can do to make your next stay even better.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the missing hairdryer in your room. It's our aim to provide complete comfort and convenience to our guests, and it seems we missed the mark this time.

I will have someone follow up with you.

We understand how important a comfortable and as-expected accommodation is to our guests, especially when it comes to bed preferences. Please rest assured that this situation is not reflective of our usual standards, and we are taking immediate steps to ensure our booking and communication processes are more aligned with our renovation schedule to prevent similar issues in the future.

We are genuinely sorry to hear that our restaurant's hours of operation did not meet your expectations or needs during your stay. We understand how important convenient dining options are, especially when you're traveling and seeking to relax and enjoy every aspect of your stay.

Your comfort and satisfaction are of the utmost importance to us, and we truly regret that we fell short of our standards during your visit. We hope to have the opportunity to welcome you back in the future, under more peaceful circumstances, so we can provide the relaxing and enjoyable experience you deserve.

Thank you for the wonderful review!

Thank you for the review!

Please be assured that your comments have been shared with our housekeeping management team to review our current practices and ensure that our guests' comfort is not compromised in the future. We are committed to delivering the high standard of hospitality we are known for, and your experience certainly does not reflect this.

It's disappointing to hear of your experience since we gave an option to relocate prior to checking in at the hotels expense due to the pending noise. I'm sorry you declined the offer and had a bad stay.

Thank you, Nelson for your comments.

We strive to create an inclusive and welcoming environment for all guests, regardless of background, faith, or culture.

Thank you for your comments and for staying with us.

I'm sorry to hear you didn't like the temperature of the pool. It is kept at around 80 degrees. We hope you will try us again soon.

Thank you for the wonderful review.

Thank you for taking the time to share your feedback with us. We are sorry to hear that you encountered issues during your stay. Please know that we take your comments seriously, and we will investigate the matter as soon as possible. We apologize for any inconvenience caused by the missing security lock on the door and the general maintenance issues in the room. We strive to provide a comfortable and safe experience for all our guests and regret that we fell short in your case. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Thank you for sharing your comments. The hotel is currently getting all new energy efficient thermostats so guests will feel more comfortable.